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Locauto Group - Brindisi Aeroporto Reviews 

8,107
TrustScore 5 out of 5

4.9

Aeroporto Papola Casale, 72100 Brindisi, Brindisi / Puglia, IT


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Rated 5 out of 5 stars

Easy to collect car , although only just made it as flight was delayed got to the rental place at Brindisi airport with 15 mins to spare before it closed. Return process was all easy no hassle .i took... See more

Company replied

Rated 4 out of 5 stars

I have no complaints about the rental car itself, and the agency staff were very pleasant; the car was very new and ran well. However, I made the booking even though my husband was the one driving, ye... See more

Company replied

Rated 5 out of 5 stars

4th time with Locauto. They may be slightly more expensive than some but the quality in customer service is worth it. A real pleasure to deal with their polite, professional and enthusiastic staff. At... See more

Company replied

Rated 5 out of 5 stars

Great experience overall. Car in excellent condition, all minor marks/damage clearly highlighted and print + email copy of same provided when picking up car. When dropping car back at the end of the r... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Brindisi Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020411. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Aeroporto Papola Casale, 72100, Brindisi, Brindisi / Puglia, Italy

  • +39 0243020411
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4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,107)

58,453 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

2 weeks in Leece.

Easy to collect car , although only just made it as flight was delayed got to the rental place at Brindisi airport with 15 mins to spare before it closed. Return process was all easy no hassle .i took out the additional insurance through Zest when i booked the car.

July 7, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

The whole experience was perfect

The whole experience was perfect: the service (check-in and check-out), the car and its comfort, and the rental price. Efficient! I highly recommend it.

July 7, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Excellent experience

Excellent experience! The staff member welcomed me with a smile and was friendly, professional, and efficient throughout the entire process. Everything was completed in less than 10 minutes. As a wonderful bonus, I received a free upgrade and was the very first person to drive the car. Highly recommended!

July 4, 2026
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Reply from Locauto Group - Brindisi Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

You have a very fast service

You have a very fast service, sympatic and also vert serious employers.
The réservation is easy, by phone a long time before.
Thank you everybody.

July 6, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Very fast and uncomplicated rental experience.

With the Smart Check-In possibility, the pick-up of the Car was very fast and uncomplicated. Staff was very friendly and uncomplicated.

June 29, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 4 out of 5 stars

Be careful if you don't have a joint account.

I have no complaints about the rental car itself, and the agency staff were very pleasant; the car was very new and ran well. However, I made the booking even though my husband was the one driving, yet we were required to register two drivers—incurring an extra cost of €125—even though I didn't drive at all. I do not understand why the driver has to be the cardholder !!!

July 5, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Hello Tatooine, thank you for sharing your experience and giving us the opportunity to reply. First of all, we are very pleased to hear that you enjoyed our service and our staff in Brindisi.
Regarding your booking, please note that all prepaid reservations come with terms and conditions that are accepted during the booking process. These terms state that the main driver must be the credit card holder. Much like a flight ticket, a rental reservation is strictly personal, which helps us ensure security and prevent fraudulent activity.
Sara

Rated 5 out of 5 stars

Great service

Great service! Highly recommend!

July 5, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Tha check-in at Brindisi airport was…

Tha check-in at Brindisi airport was easy and very quick, We got our car in less than 30min. Dropping the car was also very easy and we had no problem with the car for the entire 2 weeks we rented it.

June 26, 2026
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Reply from Locauto Group - Brindisi Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

The car was brand new

The car was brand new, fuly equiped, and personal very kind and friendly.

July 3, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

4th time with Locauto - tip top

4th time with Locauto. They may be slightly more expensive than some but the quality in customer service is worth it. A real pleasure to deal with their polite, professional and enthusiastic staff. At Brindisi airport this is especially the case. The cars we have had have been in tip top condition. Well done Locauto for showing your industry the way

June 26, 2026
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Reply from Locauto Group - Brindisi Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Excellent experience with Locauto!

Excellent experience with Locauto!

After some disappointing experiences with other rental companies, finding such a professional and customer-oriented service was a real relief. From the moment I picked up the car, the staff were courteous, helpful, and transparent, with absolutely no pressure to purchase additional services or insurance.

The vehicle was in excellent condition, and the entire process was clear, efficient, and straightforward. What impressed me most was the professionalism and respect shown to customers, which unfortunately is not always common in the car rental industry.

The return process was just as smooth: quick, fair, and completely hassle-free. Everything was handled professionally, allowing me to enjoy my trip with complete peace of mind.

A big thank you to the team. I would highly recommend Locauto and will definitely choose them again in the future.

June 16, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Excellent service

Excellent service desk
Upgrade was great and car was spotless
Return was easy

June 25, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Everything went so well

Everything went so well. Great brand new car. Easy pickup at Brindisi airport. Extremely good drop off at Naples Airport. Wonderful staff at both pick up and drop off. Locauto Group rocks!

July 2, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

good service

good service

July 1, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

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