Easy to collect car , although only just made it as flight was delayed got to the rental place at Brindisi airport with 15 mins to spare before it closed. Return process was all easy no hassle .i took... See more
Company replied

Aeroporto Papola Casale, 72100 Brindisi, Brindisi / Puglia, IT
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Easy to collect car , although only just made it as flight was delayed got to the rental place at Brindisi airport with 15 mins to spare before it closed. Return process was all easy no hassle .i took... See more
Company replied
I have no complaints about the rental car itself, and the agency staff were very pleasant; the car was very new and ran well. However, I made the booking even though my husband was the one driving, ye... See more
Company replied
4th time with Locauto. They may be slightly more expensive than some but the quality in customer service is worth it. A real pleasure to deal with their polite, professional and enthusiastic staff. At... See more
Company replied
Great experience overall. Car in excellent condition, all minor marks/damage clearly highlighted and print + email copy of same provided when picking up car. When dropping car back at the end of the r... See more
Company replied
Presso l'ufficio Locauto Rent di Brindisi Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020411. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Aeroporto Papola Casale, 72100, Brindisi, Brindisi / Puglia, Italy

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Locauto Group - Brindisi Aeroporto
Easy to collect car , although only just made it as flight was delayed got to the rental place at Brindisi airport with 15 mins to spare before it closed. Return process was all easy no hassle .i took out the additional insurance through Zest when i booked the car.

Reply from Locauto Group - Brindisi Aeroporto
The whole experience was perfect: the service (check-in and check-out), the car and its comfort, and the rental price. Efficient! I highly recommend it.

Reply from Locauto Group - Brindisi Aeroporto
Excellent experience! The staff member welcomed me with a smile and was friendly, professional, and efficient throughout the entire process. Everything was completed in less than 10 minutes. As a wonderful bonus, I received a free upgrade and was the very first person to drive the car. Highly recommended!

Reply from Locauto Group - Brindisi Aeroporto
You have a very fast service, sympatic and also vert serious employers.
The réservation is easy, by phone a long time before.
Thank you everybody.

Reply from Locauto Group - Brindisi Aeroporto
With the Smart Check-In possibility, the pick-up of the Car was very fast and uncomplicated. Staff was very friendly and uncomplicated.

Reply from Locauto Group - Brindisi Aeroporto
I have no complaints about the rental car itself, and the agency staff were very pleasant; the car was very new and ran well. However, I made the booking even though my husband was the one driving, yet we were required to register two drivers—incurring an extra cost of €125—even though I didn't drive at all. I do not understand why the driver has to be the cardholder !!!

Reply from Locauto Group - Brindisi Aeroporto

Reply from Locauto Group - Brindisi Aeroporto
Tha check-in at Brindisi airport was easy and very quick, We got our car in less than 30min. Dropping the car was also very easy and we had no problem with the car for the entire 2 weeks we rented it.

Reply from Locauto Group - Brindisi Aeroporto
The car was brand new, fuly equiped, and personal very kind and friendly.

Reply from Locauto Group - Brindisi Aeroporto

Reply from Locauto Group - Brindisi Aeroporto
4th time with Locauto. They may be slightly more expensive than some but the quality in customer service is worth it. A real pleasure to deal with their polite, professional and enthusiastic staff. At Brindisi airport this is especially the case. The cars we have had have been in tip top condition. Well done Locauto for showing your industry the way

Reply from Locauto Group - Brindisi Aeroporto
Excellent experience with Locauto!
After some disappointing experiences with other rental companies, finding such a professional and customer-oriented service was a real relief. From the moment I picked up the car, the staff were courteous, helpful, and transparent, with absolutely no pressure to purchase additional services or insurance.
The vehicle was in excellent condition, and the entire process was clear, efficient, and straightforward. What impressed me most was the professionalism and respect shown to customers, which unfortunately is not always common in the car rental industry.
The return process was just as smooth: quick, fair, and completely hassle-free. Everything was handled professionally, allowing me to enjoy my trip with complete peace of mind.
A big thank you to the team. I would highly recommend Locauto and will definitely choose them again in the future.

Reply from Locauto Group - Brindisi Aeroporto
Excellent service desk
Upgrade was great and car was spotless
Return was easy

Reply from Locauto Group - Brindisi Aeroporto
Everything went so well. Great brand new car. Easy pickup at Brindisi airport. Extremely good drop off at Naples Airport. Wonderful staff at both pick up and drop off. Locauto Group rocks!

Reply from Locauto Group - Brindisi Aeroporto

Reply from Locauto Group - Brindisi Aeroporto
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.