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Locauto Group - Brindisi Aeroporto Reviews 

8,977
•
TrustScore 5 out of 5

4.8

Aeroporto Papola Casale, 72100 Brindisi, Brindisi / Puglia, IT

•

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See what reviewers are saying

Rated 5 out of 5 stars

Car in brand new condition. Great service picking up with all insurance options conveyed. Drop off a breeze - special mention to Kevin who was very helpful. All in all good value for money

Company replied

Rated 5 out of 5 stars

Everything went smoothly. The pick-up was very fast and professional. Both the person at the counter and the person who handed over the car were very friendly and professional. ​They don't try to pus... See more

Company replied

Rated 5 out of 5 stars

I hired a car with another competitor, they turned out to be rather less helpful and I lost my money as they refused my refund. So there I was stranded at the Airport, Locauto where very friendly, hel... See more

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Rated 4 out of 5 stars

Service was quick, car was great, but an additional roadside insurance cover was added when i just requested wheel and glass. I should have noticed but when you’re tired, mistakes can be made..

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Brindisi Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020411. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Aeroporto Papola Casale, 72100, Brindisi, Brindisi / Puglia, Italy

  • +39 0243020411
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4.8

Excellent

TrustScore 5 out of 5

9K reviews

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4.8

All reviews

(8,977)

58,646 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Hassle free rent

Renting the car was really hassle free. The queue at the rental desk was quite long and so it took some time to actually get the car keys. From there on all went smoothly. The children seat was already in the car when we arrived! Also handing the car in after the rental was quick and easy.

September 4, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Dear Matthias,thank you for your review.
We are thrilled to hear that you enjoyed our service despite the wait!

We will use your comments to improve our procedures, and we hope to welcome you back soon for a 5-star experience.

Elisa

Rated 5 out of 5 stars

The car was great

The car was great, the staff were helpful.
Nothing bad to say about our experience at all.

September 15, 2026
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Reply from Locauto Group - Brindisi Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Nice clean car - As planned.

Car was nearly new, clean and the pick up was quick and easy. We had to take the full insurance... just by peace of mind.

September 12, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

No issues at all

No issues at all, fast check-in and check-out, clean and prepared cars

September 10, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Five stars

The staff is very relaxed and everything runs smooth. Never had any problems with this company.Its a perfect start for your car rental period. It is like this it suppose to work.Can only say good things about this guys and the company.keep it up.

September 14, 2026
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Reply from Locauto Group - Brindisi Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Easy rental and great car

We picked up our car from Brindisi airport. There was a bit of a queue but once we got there, the staff ( sorry don’t know her name) were helpful and friendly. And we had the same experience with Francesco at drop off. The car we had was in good conditions with a large boot for our luggage.
Thank you

September 4, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Professionell Service

Very easy an unkomplicated service. Friendly staff and good car. Professional service! Thank you

September 14, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Brand new and spotless car

Brand new car which was spotless. Very easy to pick up and return, taking no time at all. Great experience

September 12, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Very helpful staff….nice easy pickup (…

Very helpful staff….nice easy pickup ( even quite late in the evening) and drop off. Car was very nice, clean, easy to drive.

September 13, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Great service

Great service, no problems with the car. Would recommend too as they allow you to hire a car with a debit card, not just a credit card which most other companies do. Brilliant

September 6, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for the great review! Stefania

Rated 4 out of 5 stars

Assistance system badly calibrated

We had a Hyundai i10. The driver assistance system was poorly calibrated. The reading of roadside signs interferes with driving.

September 11, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Dear Laurence,thank you for taking the time to share your feedback with us. We are sorry to hear that the driver assistance system interfered with your driving experience and caused frustration.
We have taken note of your comments and will report this to our relevant department to ensure the system on this specific vehicle is functioning exactly as the manufacturer intended.

Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable driving experience in the future.
Chiara

Rated 5 out of 5 stars

Brindisi airport

Pick up at Brindisi airport took about 10 minutes, real friendly and helpfull employee.
Return at Catania airport was even quicker, no fuss, no trouble

September 12, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Very serious company!

Very serious company. No hidden costs. We had a small but powerful car, it was a gasoline car that barely used any fuel. We usually rent diesel but this one beat them all. It was a very clean SEAT.
Very nice personel.

September 12, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Very professional service!

Respectful, professional, overall good impression and good cars!!!
Very clean also!
Staff very friendly!!!

September 12, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Perfect car.

Nice and clean car, good price, quick proces.

September 12, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Its a good experience.

Its a good experience.
It was a pleasure renting a car from Locauto at Brindisi Airport. The staff were very friendly and helpful, despite my many requests and questions.

I would definitely recommend Locauto, and I would happily rent from them again in the future.

Thank you to the entire Locauto team, and especially to Francesco, for the excellent service!

September 5, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

The thing that you are doing so well is…

The thing that you are doing so well is not badgering people about insurances they neither want or need. It was so refreshing to still be asked if it was something we wanted, but at no point did I feel I was being bullied into buying what I didn’t need.
The young lady who dealt with us was curtious and friendly. The car was clean and presentable and no damage.
On returning the car the staff were polite and friendly, they checked the fuel and then checked the vehicle over. Overall a great experience, well done.

September 11, 2026
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Reply from Locauto Group - Brindisi Aeroporto

Thank you for your feedback! Fausto

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