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Locauto Group - Cagliari Aeroporto Reviews 8,635

TrustScore 5 out of 5

4.8

Elmas, 09030 Cagliari, Cagliari / Sardegna, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Great rates, straight forward booking and collection process, excellent vehicle and friendly staff. I was given the option to upgrade vehicle and other waivers at the desk but did not feel any pressur... See more

Company replied

Rated 5 out of 5 stars

These guys saved me on the spot after being scammed by another rental firm. Super pleasent car, got a brand new one. Not crazy expensive even being under 25 and renting at the moment. No fooling aroun... See more

Company replied

Rated 5 out of 5 stars

The experience was amazing for two reasons. First, the Car is new and easy to driving ! And second, because the staff at Locauto were very friendly and helpful at all times; that's what I would highli... See more

Company replied

Rated 5 out of 5 stars

Really easy, fast and spontaneous. We needed a car on short notice, because another rental company rejected our cards due to company policy. Locauto was easy, and a nice car on top! We had a really... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Cagliari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020412. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Rated 5 out of 5 stars

Excellent experience - would book again

Great rates, straight forward booking and collection process, excellent vehicle and friendly staff. I was given the option to upgrade vehicle and other waivers at the desk but did not feel any pressure to do so - I took out the free vehicle upgrade, empty tank return and damage waiver for a reasonable fee. Would not hesitate to book through Locauto again and would recomend to anyone looking.

May 21, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

ff&f

friendly, flexible, fast

May 19, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

The experience was amazing

The experience was amazing for two reasons. First, the Car is new and easy to driving ! And second, because the staff at Locauto were very friendly and helpful at all times; that's what I would highlight most about my experience.

May 17, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Nice experience!

The booked car was not ready on time, but got an upgrade and were ready to go in less then 10 min. Car almost new and in very good shape.
Friendly personnel, office easy to find. Return uncomplicated even outside opening hours.
Thank you.

May 27, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

The rental process was easy an the…

The rental process was easy an the service was friendly. And locauto was the cheapest one. Thanks.

May 25, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Great staff

Great staff. Good car

May 25, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

10/10

These guys saved me on the spot after being scammed by another rental firm. Super pleasent car, got a brand new one. Not crazy expensive even being under 25 and renting at the moment. No fooling around, no extra expenses charged after. Easy booking and lovely people.

May 15, 2026
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Reply from Locauto Group - Cagliari Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Excellent all the way

The people at the desk, the car, everything was absolutely perfect. The process of getting the car was seamless and quick. The car itself was much better than expected, and everything went perfectly. If you’re in Cagliari, use these folks!!

May 24, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Easy pick and drop off

Easy pick and drop off, clean car in excellent condition, very helpful staff.

May 22, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 1 out of 5 stars

Avoid this company

Locauto's service went smoothly—right up to the return of the car. The car was free of damage and had a full tank. This was confirmed to us by the employee, and we were asked to provide our signature on a tablet. Upon receiving the invoice, we were charged €70 for the "fuel service" option, even though we had returned the car with a full tank. When we contacted customer service, the response was simply that we had signed the agreement. In our view, this is an unscrupulous company that enriches itself by retroactively selling unnecessary options—despite the fact that we were told the exact opposite! We were also sold a roadside assistance option for €50. To us, an "option" implies that payment is made only in the event that the service is actually utilized—not as a flat-rate fee. These are highly unethical business practices. Avoid this company.

May 11, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Dear Peter,thank you for your fedback and giving us the chance to explain.We apologize for the misunderstanding and you felt our service unprofessional.
To clarify, our colleagues at the counter explained our fuel policy to you, and before you signed the agreement, our staff reviewed the rental conditions and the final cost with you.
We realize how frustrating this situation can be. Your feedback has been noted and will be shared with the appropriate department.
We hope to welcome you back in the future
Elisa

Rated 5 out of 5 stars

Great experience! Would recommend. Safe and fast.

Really easy, fast and spontaneous. We needed a car on short notice, because another rental company rejected our cards due to company policy. Locauto was easy, and a nice car on top! We had a really competend service.

I guess it's industry standard, but young-drivers fee for age 23 is in my view crazy.

May 20, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Fantastic experience (s) never…

Fantastic experience (s) never disappointed for my 6 years customer relations and many and many car locations.. 👌🏻👍🏻 very professional and sympatic team in Cagliari

May 13, 2026
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Reply from Locauto Group - Cagliari Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 1 out of 5 stars

Scammers

Scammers, I have to pay 130 euro for young driver without any knowledge before I was on airport to pick up my car. At booking terms It was saying I need to be min. 21yo and there wasn't more details about that.

May 3, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Hello Franciszek, thank you for sharing your thoughts and for giving us the chance to reply.
When booking the car on an intermediary websiste the customer has to indicate the actual age and flag that he has read and accepted terms and conditions. There's also a section called "important information" that can be useful to read before booking, where it's stated the cost of the "young driver fee".
We suggest you to get in touch with the intermediary of the booking if you need support and to review your comment, as we don't think it's fair to call us scammers when terms and conditions have been ignored.

Sara

Rated 4 out of 5 stars

Everything went fine

Everything went fine. The car was Nice and ok. The only thing that bothered me was the insisting from the rental lady to take extra insurances.

May 5, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Dear Christian,thank you for sharing your experience with Locauto.We are glad you appreciated our service and our car.We apologize if you felt pressured to purchase extra coverage; that is certainly not our goal. Our staff is required to explain clearly what is and is not included in the rental agreement so that every customer can make an informed choice. The customer is always free to decide whether to add any extra services.Thank you for your feedback,it helps us enhance our communication at the front desk.We hope to welcome you back.Chiara

Rated 5 out of 5 stars

Recommended

Friendly and efficient!

May 12, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 3 out of 5 stars

First

First, it is difficult to find the rental place. There is no any sign from the airport.
I have already had full insurance, but the layd from the office has push me to much to take an extra insurance telling me that this insurance which I have, not protect everything. I understand it is her job, but if you not like to rent the card through another agency, then just do not do it. Like this, the other agency rent the car and sell also the full insurance, you would also want to sell double insurance.
Also, I booked some Jeep, but I got the Skoda Oktavia limuzine, which is not similar at all.

When I turned car back, I came a little earlier about 7:30, and 2 ladies from the office did not want to check the car before 8 am, telling me that the office start to work at 8 am. It was 1 minut job just to take overlook over the car, and I must waiting 30 minutes with the chance to loose the plain

May 10, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Dear Dejan,thank you for sharing your experience with Locauto.We apologize if you felt pressured to purchase extra coverage; that is certainly not our goal. Our staff is required to explain clearly what is and is not included in the rental agreement so that every customer can make an informed choice. The customer is always free to decide whether to add any extra services.Please note that any extra coverage purchased through a broker is a direct agreement between the customer and the broker; Locauto has no visibility into those details. We are sorry you perceived this as unprofessional; on the contrary, our colleagues simply wanted to ensure everything was clear before you started your rental.We understand that returning a car when you have a flight to catch can be a stressful moment, and we appreciate your comments as give us the chance to explain.
We would like to clarify that for all returns occurring before our official opening hours, we provide a Key Box (drop box) service. This service is designed specifically to allow our customers to leave the keys and proceed to their flight immediately, without the need to wait for the office to open or risking missing their plane. Any vehicle left via the key box is then thoroughly inspected and checked in as soon as our team begins their official shift at 8:00 am.Our full operational services, including manual vehicle inspections with a staff member, are guaranteed starting from our official opening time. While you may see our team in the office before 8:00 am, they arrive early to perform essential pre-opening tasks, such as organizing the day's workflow and preparing the fleet. We are truly sorry if this was perceived as a lack of helpfulness; please be assured that it was not their intention to be dismissive, but rather to ensure the office was ready to function at 100% capacity from the very first minute of opening.We hope to welcome you back in the future for an even smoother experience.Elisa

Rated 4 out of 5 stars

Very good service in general

Very good service in general. Easy pick up, friendly staff and efficient service. It loses a star because I felt they were overly pushy in trying to upsell- particularly insurance to the point that they make you feel anxious.

May 5, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Dear Elliot,thank you for sharing your experience.We are glad you appreciated our friendly staff and our efficient service.We apologize if you felt pressured to purchase extra coverage; that is certainly not our goal. Our staff is required to explain clearly what is and is not included in the rental agreement so that every customer can make an informed choice. The customer is always free to decide whether to add any extra services.Thank you for bringing this to our attention.We will discuss it with our relevant departement to improve our service.We hope to welcome you back with an even better experience.Chiara

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