Locauto Group - Cagliari Aeroporto Reviews 

Very easy, friendly team and good car

We rented a car from Locauto at the airport in Sardinia for 5 days.

The main positive point is the price: Locauto was cheaper than Hertz and Europcar for the same type of vehicle.

However, a few things surprised us. The fuel tank option was automatically added to our rental. Fortunately, we had a lot of kilometres to drive, so we were able to make good use of it.

Another negative point is the insurance, which is extremely expensive. We paid a total of €590 for 5 days for a Golf 8, which I find quite excessive.

Apart from that, we had no particular issues with the car or the service. Overall, a decent experience, but be careful with the additional options, especially the insurance, as they can quickly increase the total cost.

We got a small upgrade for the car and were very happy. The pick up and drop off was fast and everyone was friendly.

Tutto lo staff magnifico martina e Alessandra super sorridenti e disponibili. Macchine super pulite ed efficienti. Tornerò sicuramente

Definitely 100% recommended. The staff is extremely friendly. The rented car met expectations. Fast service at pick-up and return. A top-class rental company.

This is completely unacceptable!

I have been waiting since Monday, August 3rd, for a refund of more than €900 that was confirmed to me by Locauto over the phone.

Almost two weeks later, I have received no refund and no information at all about the process.

I have sent several emails and received no reply. I have also called the call center several times, but they simply tell me that they are only a reservation center and cannot give me any information about the refund.

So who can give me an answer?

It is unacceptable for a company to keep more than €900 of a customer’s money, confirm that it will be refunded, and then simply stop communicating.

I am only asking for what was already confirmed to me: my refund and clear information about when I will receive it.

Never again! We rented a car from Locauto Calgiari Aeropuerto.
Before we rented the car we asked the lady that made us the offer twice if its ok if we bring back the car at 8 pm without paying more and she said its no problem.
She didn't show us at all what is in the rental agreement, only the field where to sign.
When bringing back the car, she said we are late and should have bring it back at 5pm and that is what it says in the rental agreement and now we have to pay 84 € extra because we brought back the car late even though she ensured us when picking up the car that we could bring it back at 5 pm.
What frustrates me the most that we didn't get to see at all what the rental agreement said, only where we should sign and then got it send a few hours later by email when its already signed and also that she made false claims when we asked if its ok to bring back later and then writes something else in the rental agreement. Will never use Locauto ever again and feel like they did that on purpose to charge us more.

I have got memory from rent

Everything went smoothly

They were great! I booked the car a day earlier upon my arrival and they still accommodate me with a car. They were so great at helping me with my issue.

The staff made it all worthwhile, all of them were really polite, friendly and professional.

The car itself was fine and the rental process went smoothly. Unfortunately, I am very disappointed with Locauto’s customer service after the rental.

I explicitly requested an invoice when completing the rental documents, but I never received one. I then contacted both the Locauto office in Cagliari directly and the central customer service several times. Despite repeated requests and assurances that the matter had been forwarded to the appropriate office, I still have not received the invoice.

I believe such a basic document should be issued without the customer having to repeatedly chase the company for it. The car was fine, but the customer service regarding the invoice and communication was far below expectations. I cannot recommend Locauto due to their lack of professionalism in handling this matter.

At first the staff tried repeadetly talk us into buying a higher insuranceclass, which we declined. Otherwise we had a good experience, got a higher class than booked and no issues during the journey or when giving the car back.

have a very low opinion of this service. I was initially given a car at Cagliari Airport that had a defect with the left rear tyre, which forced me to replace the vehicle at Olbia Airport.

When I returned the replacement car in Cagliari, it was in the same condition as when I picked it up, with no new damage or defects, as documented in the vehicle inspection report. Despite this, I was subsequently charged more than €300 for alleged damages.

I find this charge completely unjustified, particularly given that the original tyre issue was identified as a manufacturing defect. I therefore request that this charge be reviewed and cancelled immediately.

I hope this complaint will be properly investigated and that the charge will be withdrawn accordingly.

We have rented a car from Locauto in Cagliari Sardinia. Everything went smooth. Service was good and no deposit has been asked. There were no problems during drop off as well in another city. You just have to pay extra fee for leaving car in another city.

Everything great with the car 👌 perfect, no complaints there.
But the insurance in very expensive - don’t take the insurance from booking.com because it doesn’t cover anything, just rent a car on their site. Only pay for the insurance that is actually valid at the location - not before!
The staff was really friendly and helpfull.

Everything went well, I will definitely book a vehicle with Locauto again.

Very frienly girl at the desk. At return of the car it was handled very fast

The staff were very efficient and on the ball. Good customer service, no hard sell of extra insurance....
The car was clean and in a great condition.

Locauto is a rarity in car rentals. It was such a pleasure to rent a car from them.

Fast service by friendly staff at pick up and return, and the car was brand new and the same model as on the booking site.