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Locauto Group - Cagliari Aeroporto Reviews 

9,444
TrustScore 5 out of 5

4.8

Elmas, 09030 Cagliari, Cagliari / Sardegna, IT


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See what reviewers are saying

Rated 5 out of 5 stars

We had a very positive experience with Locauto at Cagliari Airport. The whole rental process was smooth and well organised, both when picking up and returning the car. The staff were friendly, pr... See more

Company replied

Rated 5 out of 5 stars

We are so happy that you saved our vacation after we were scammed by another car rental company. A special thank you goes to Eleonora; she provided us with a fair offer when we were in a bind. We hope... See more

Company replied

Rated 4 out of 5 stars

We had to leave the car on the side because there were no available parking spaces. We drove around the parking lot several times, but unfortunately couldn’t find a free spot, and we were not allo... See more

Company replied

Rated 5 out of 5 stars

Locauto was very friendly; super easy to pick up the car ( contract had all including insurance) with no extra fees. I originally had another reservation with a different company that felt through. Lo... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Cagliari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020412. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

9K reviews

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4.8

All reviews

(9,444)

62,979 reviews in the last 12 months

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Rated 4 out of 5 stars

solid

At first the staff tried repeadetly talk us into buying a higher insuranceclass, which we declined. Otherwise we had a good experience, got a higher class than booked and no issues during the journey or when giving the car back.

August 12, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for choosing Locauto and for your wonderful feedback! We are thrilled to hear that you had a great experience with our service, and we look forward to welcoming you back in the near future!
Anna

Rated 1 out of 5 stars

Unjustified Damage Charge and Complaint

have a very low opinion of this service. I was initially given a car at Cagliari Airport that had a defect with the left rear tyre, which forced me to replace the vehicle at Olbia Airport.

When I returned the replacement car in Cagliari, it was in the same condition as when I picked it up, with no new damage or defects, as documented in the vehicle inspection report. Despite this, I was subsequently charged more than €300 for alleged damages.

I find this charge completely unjustified, particularly given that the original tyre issue was identified as a manufacturing defect. I therefore request that this charge be reviewed and cancelled immediately.

I hope this complaint will be properly investigated and that the charge will be withdrawn accordingly.

August 4, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Dear MJesus,thank you for your feedback.
We are deeply sorry for the issues experienced.
Please do not hesitate to get in touch with our Customer Service by clicking here:https://portale.locautorent.com/websitecs/cs-home.aspx

We hope to welcome you in the future for a much better experience!

Elisa

Rated 5 out of 5 stars

We have rented a car from Locauto in…

We have rented a car from Locauto in Cagliari Sardinia. Everything went smooth. Service was good and no deposit has been asked. There were no problems during drop off as well in another city. You just have to pay extra fee for leaving car in another city.

August 2, 2026
Unprompted review
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Reply from Locauto Group - Cagliari Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 4 out of 5 stars

Everything great with the car 👌…

Everything great with the car 👌 perfect, no complaints there.
But the insurance in very expensive - don’t take the insurance from booking.com because it doesn’t cover anything, just rent a car on their site. Only pay for the insurance that is actually valid at the location - not before!
The staff was really friendly and helpfull.

August 10, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Hello Davor, thank you for your kind feedback; it truly helps us improve our service. We understand that our coverage may seem like a significant extra cost, but it is designed to provide you with complete peace of mind during your rental. We appreciate your business and hope to welcome you back to Locauto soon!
Anna

Rated 5 out of 5 stars

Everything went well

Everything went well, I will definitely book a vehicle with Locauto again.

August 6, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

The staff were very efficient and on…

The staff were very efficient and on the ball. Good customer service, no hard sell of extra insurance....
The car was clean and in a great condition.

Locauto is a rarity in car rentals. It was such a pleasure to rent a car from them.

August 10, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for your feedback! Fausto

Rated 4 out of 5 stars

Fast service by friendly staff at pick…

Fast service by friendly staff at pick up and return, and the car was brand new and the same model as on the booking site.

July 31, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Dear Sara,thank you for sharing your experience.
We are glad that you enjoyed our service, the car model and our nice staff.
We look forward to welcoming you back in the future.
Elisa

Rated 5 out of 5 stars

Quick and friendly served pick-up

Quick and friendly served pick-up. Fresh and flawless VW T-Cross provided. Swift return. No unexpected fees. All in all recommending.

July 18, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

I had a great experience renting a car…

I had a great experience renting a car from Locauto in Sardinia. The entire process was smooth, quick, and professional from pickup to return.

I booked through DiscoverCars and chose the full “Don’t Worry” insurance package. Everything worked exactly as expected, and there were no surprises. One of the best things was that no security deposit was required, which made the rental process much more convenient.

I was also pleasantly surprised to receive a car that was better than the category I had originally booked. The vehicle was clean, modern, and in excellent condition, making our trip around Sardinia very comfortable.

The return process was fast and hassle-free, and the staff were friendly and helpful throughout the rental period.

I would definitely rent from Locauto again and highly recommend them to anyone looking for a reliable and stress-free car rental experience in Italy.

August 8, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Very kind and helpful.

Very kind and helpful.
Quick service.

August 7, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 4 out of 5 stars

Overall positive experience

The process of booking and then receiving the car was quite fast and convenient. The only drawback was that when I picked up the car, they did persuade me to pay extra for warranty coverage, although I had not planned to do so. They argued that it was "high season" with a large number of cars, accidents and necessary service support on the roads outside the city. Since this was my first trip to the island, they convinced me - and as a result the price was definitely not the lowest.
But in the rest everything was great: a new comfortable car, good equipment, wonderful (although a bit too narrow and with lot of speed limits) roads and a very fast and trouble-free return.
Thank you for the overall positive experience!

August 1, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Dear Oleksandr,thank you for taking the time to write this review.
We are glad that you enjoyed our service and our car.
At the same time, we apologize if you felt pressured to purchase extra coverage.
We would like to clarify that our staff is required to explain the conditions of the rental and the available extra services; however, the customer is always free to decide.
We hope to welcome you back and earn a 5-star rating next time!

Elisa

Rated 5 out of 5 stars

Quick and easy

Quick and easy, new car, friendly welcome from staff

August 6, 2026
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Reply from Locauto Group - Cagliari Aeroporto

That's great to hear! See you soon, Angelo

Rated 4 out of 5 stars

Good

Good, quite new car, easy car return at 5 a.m. One star minus for forcing me to insurance and full tank non-return service with lying about the size of the gas tank to force me to pay for it.

July 30, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Dear Tomas,thank you for your review.
We are happy that you enjoyed our vehicle and our rental procedures.

At the same time, we apologize if you felt pressured or misled. Our staff is required to explain the rental conditions and our optional extra services, but the choice to purchase them is always entirely up to the customer.
Thank you for your comments, as they help us improve our communication at the counter. We hope to welcome you back for a much better experience in the future!
Elisa

Rated 5 out of 5 stars

Very good experince

Very good experince. Really easy procedure and very fair price

August 5, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

We had to spontaneously get a car…

We had to spontaneously get a car because our previous rent company ditched us.
They had a car for us (Peugeot 208 hybrid) right away, no credit card needed.
No pre order, no complications, would recommend 10/10.

August 3, 2026
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Reply from Locauto Group - Cagliari Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Great and rapid service.

Great and rapid service.

August 4, 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

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