Locauto Group - Catania Aeroporto Reviews 

We did not have my wife’s drivers license. We tried to use mine instead. We were denied the car and had to rent another for 600 more euros. Ridiculous. The only extra star is for the nice agent whose hands were tied. The denial came from over the phone after two extra hours in the airport.

Highly recommend to book them as they offer competitive prices, new cars, multiple locations and staff is friendly, but if you don’t speak Italian book through booking.com!
We rented an automatic car from Catania airport the AC of the car broke in the +35C heat, and we couldn’t get in touch with the phone numbers they gave us - no one would pick up.. but once booking.com reached them they called us back and had us a new car ready for pick up! I do think our AC breaking was just unlucky as the car seemed very new but deducted one start because they were really hard to reach on the phone directly. Once we reached them we picked up the car within an hour and got an upgrade. All staff were really helpful and fast!

Easy pick up, great car. Rental without eny problems.

Overall, it was a good experience. The car was fairly new, and returning it in Palermo was quick and easy. The welcome in Catania, however, was only average.

The biggest disappointment was the organization of the car rental office in the morning. Flights start arriving as early as 6–7 AM, but the office only opens at 9 AM. In my experience, rental offices at airports usually open earlier to accommodate arriving customers.

The queue management was also very poor. There was no clear system for organizing the line — no barriers, numbered tickets, or any other system to ensure that customers were served in the correct order. People were simply gathering around the desk, asking questions and trying to get served before others. This created unnecessary confusion and frustration.

What was even more disappointing was that only one employee was working when the office opened, despite a large number of customers waiting. A second employee arrived around 20–30 minutes later. If the company knows in advance how many cars are scheduled for collection in the morning, it should plan staffing accordingly and have enough employees available from the moment the office opens.

As a result, I had to wait approximately 40 minutes in line, even though I arrived before the office opened. The whole process felt poorly organized and unnecessarily stressful. Better queue management and adequate staffing from 9 AM would make a significant difference.

Customer service was excellent
The agent was helpful
Quick easy renting a car
Full Coverage was included in the rental price and you can bring back the car empty gas highly recommend this company

I am very satisfied with this car rental company. The staff were extremely friendly, professional, and always willing to help. The car was in excellent condition and drove perfectly. Everything was honest, smooth, and hassle-free from start to finish. I highly recommend this company and would definitely rent from them again.

Perfect service. New car and fast check in and check out.

Alessio - great experience

Very expensive, tricked you to buy with all extra costs. I do not recommend it to anyone

Honest car rental without deposit. Quickly pick up and return car. No extra cost.

Alessio- very good and professional service.

Alessio was great!

Nice new Peugeot 208. Efficient drop off

Easy and friendly.

Good car without damages and nice , friendly staff!

Alessio was the best. The Return was smooth and easy. We would come again.

Was a nice, not complicated experience regarding the car itself! You just have to find Parking 4 (P4) at Catania airport, it’s 8 to 10 min walk and he had construction works going on back then so it wasn’t too easy.

The staff is great!