Locauto Group - Civitavecchia Reviews 

Everything went smoothly, I was provided the exact vehicle I had reserved.

The vehicle was great for our family of 7 adults and 14 pieces of luggage.

The difficulty was trying to communicate using WhatsApp. No response from the company we got the car from Locauto.

Booking process and selection of vehicle was very easy. Price/package was very competitive.
An area of improvement is the signage to indicate where the office for pick up is. This is a desk in a broader tourism offer office. There was a small promotional flag outside the entrance but with significant queues extending outside the entrance (for the hop on hop off and train ticket products), this was obscured. It took us some time to locate the office.
Also, I had booked an estate vehicle to specifically accommodate 3 large bags and 3 small bags (per the quote spec) but was given a hatchback which really only could accommodate a large bag and and intermediate one. This was a bit problematic and we had to use space inside the vehicle with the passengers. I would have expected a similar vehicle to what was booked. That said, the vehicle was good quality and we made it work.

All went well, except the return in Rome.
They charged me a 42Euro service charge when I returned the van. This charge was because the tank was just shy of a full tank. I needed about 2 liters of gas. There is no way to fill the tank and get the rental back in Rome without using some of the gas.
That was a cash grab, otherwise the rental was good.

Upon booking, you get the 5 star treatment. Agents are very professional. The problem is the prices only. Locauto is very pricey compared to other car rentals

I booked for small suv VW T-Cross or similar but they give me a hatchback VW golf!!

The car we got was very dirty inside and out.
Bird crap on it and sand and pet hairs inside.
We took it to a carwash to vacuum it clean.
The windshield washer fluid was almost empty, and was empty by the end of the trip.
We had to wait about 45 minutes to get the car.

Excellent communication polit service well maintained vehicle

Everything was good with car. Wait at port was really long (over 1.5 hours) but staff was lovely

The service representative was very friendly and helpful. The car was clean and in excellent condition. The return process was smooth and quick. We had an outstanding experience with our car rental.

Nice staff, clean, low mileage vehicle.

Could use better signage at train station in civitavetia to find office

Good service.
All was as promised at the pick up.
On the return,
It was absolutely terrible,
I was asked to drive the car to a parking away from the place and then walk back to find that nobody is in the office. Waiting for the insolent employee that "used me as a driver" to come back and "be so kind" to take the key.
I have never experienced such an unprofessional service.

Well first of all the car wasn’t the brand that I choose, I can understand that could be a similar but it wasn’t. Second the car was full of dogs hair. And I am allergic to. The guy tried to clean up but it was too much. Also the car was very dirty. And the last thing nobody explained to me about the TLZ.

I reserved a big car to ensure my family of 5 and luggage would fit. I reserved it a week in advance. When I arrived to pickup the car there were no big cars available. I had no choice but to shove my family with luggage on the knees in a very unsafe and inhumane manner on a one our drive. The next day I did not have the heart to do the same on our second leg of our to the airport. I had to pay for a shuttle for my wife and kids while I drove to the airport to return the car

Be ready to spend some money for a short amount of time. About 160€ for 4 hours or less it was for us. It was a one way rental from the port to the airport

Fast and effective.

Good rates, new cars can pick up and drop off from and to multiple locations.

Dispute over vehicle damage. Rented vehicle at Rome FCO. Vehicle had several scratches and body damage as noted on vehicle inspection prior to acceptance. Several scuffs on rear of car and was informed by Locauto representative that they were no concern and considered normal wear and tear. Returned vehicle in Civitavacchia and Locauto representative noted a scuff on the lower rear fender. This claimed damage was not visible in his photo that was provided in his damage report even after he attempted to highlight the area by rubbing and applying his saliva to the area. This reported damage did not occur during my rental period. If existing damage cannot be detected in the parkade in FCO with poor lighting and supplemental lighting using an i-pad, how am I responsible for reported damage that cannot be captured in a photo in good natural light. This damage report, dispute of claim and completing of forms and reports has resulted in a very negative experience. The bill for 275 euro for the claimed damage is outrageous. It would appear that there are different standards in what is considered reportable damage in different Locauto locations.