Most of the staff were very kind, and I could see why this brand is so highly rated. I was particularly grateful to the female staff member at Venice Airport who handed over the car; she handled my re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff were friendly and welcoming. Pick up and drop off were very efficiently handled so overall a good experience and I would use Locauto again and recommend the company to friends. More. Instruction... See more
Company replied
Friendly and helpfull staff on getting and returning the car. We got the better insurance with them as well to be on a safe side with any issues we could have but fortunately enough there was no issue... See more
Company replied
Quick check in although was a bit confusing trying the building and no one was there. Recommend you post a sign directing people to the back of the building where the agents are. It was great to find... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Firenze Aeroporto in via Palagio degli Spini snc, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020404. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Palagio degli Spini, 50145, Firenze, Firenze / Toscana, Italy
- +39 0243020404
Unisciti a MyLocauto Friends
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Most of the staff were very kind
Most of the staff were very kind, and I could see why this brand is so highly rated. I was particularly grateful to the female staff member at Venice Airport who handed over the car; she handled my requests regarding a suitcase issue very appropriately. However, it was disappointing that a staff member at Florence Airport ignored me when I asked how to use CarPlay.
October 1, 2026
They charged me more than it should be
October 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Tuscany here we come!
The booking, pick up and drop off were all seamless and easy. The car was clean and just the right size for us.
October 9, 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Easy check-in and checkout.
September 27, 2026
Reply from Locauto Group - Firenze Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
The staff were very friendly and…
The staff were very friendly and efficient. I was a walk in and they were able to accommodate me. The price was higher than I expected but a that is to be expected without a reservation. Both the booking staff and the outside service staff were very professional and made me feel like a long time client. I would definitely recommend this company.
September 27, 2026
Reply from Locauto Group - Firenze Aeroporto
Dear Lois,
Thank you for your kind and honest review.
We are thrilled to hear that you enjoyed our service, and we hope to welcome you back again soon for a 5-star experience!
Best regards,
Elisa
Reply from Locauto Group - Firenze Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
I would recommend for others
The car was great. The service was great. Explained everything that was relevant. Would recommend this company to others
October 6, 2026
Reply from Locauto Group - Firenze Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Although we weren’t given the car we…
Although we weren’t given the car we booked initially, our overall experience was very good.
September 14, 2026
Reply from Locauto Group - Firenze Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Quick and efficient
Quick and efficient. Very friendly. All you need after a flight. Exemplary service
September 29, 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
No problems during our stay
No problems during our stay, car was great and delivery was very smooth at the end.
October 6, 2026
Reply from Locauto Group - Firenze Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Reply from Locauto Group - Firenze Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Reply from Locauto Group - Firenze Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Reply from Locauto Group - Firenze Aeroporto
Dear T.S.,thank you for taking the time to write this review.
We are glad that you enjoyed our service and our staff.
We hope to welcome you back for a 5-star experience.
Elisa
Friendly treat
September 26, 2026
Reply from Locauto Group - Firenze Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
A very helpful and friendly service
A very helpful and friendly service, everything according to the booking, and the car was super good.
August 30, 2026
Reply from Locauto Group - Firenze Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Reply from Locauto Group - Firenze Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
Pickup of the car was seamless and quick.
Pickup of the car was seamless and quick. Staff was very friendly. We obtained the car in Firenze and returned the car in Rome, and the return was equally positive and efficient. The car was clean, well maintained and as promised. We would certainly rent from Locauto again and I would recommend them highly. Tom
September 30, 2026
Reply from Locauto Group - Firenze Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
With our Ferrari everything was fine.
September 25, 2026
Reply from Locauto Group - Firenze Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Quick Check In
Quick check in although was a bit confusing trying the building and no one was there. Recommend you post a sign directing people to the back of the building where the agents are. It was great to find taxis available to expedite travel to train station.
October 1, 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Good experience through and through
Professional team, good explanations, and everything went as promised.
September 23, 2026
Reply from Locauto Group - Firenze Aeroporto
Thank you for the great review! Stefania
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.