Picking up the car in Florence was perfect. Dropping off at Treviso airport was quite tricky as rental location is not stated precisely neither on google maps nor in waze. Staff at the airport buildin... See more
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Car was great, pick up and return went smoothly. Only comment I have is - the directions to return the car at the airport were not correct, Google Maps directed us to the wrong place at the airport-... See more
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Super easy check in and check out. Customer service was fast and helpful. Would use their car service again.
Company replied
We had a very smooth and pleasant experience with Locauto for our car rental in Italy. The booking process was easy and clear, the staff at pickup were friendly and helpful, and the car was in excelle... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Via Ludovico Cigoli, 16 a Firenze potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E' possibile riconsegnare fuori orario previo accordo con l'Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0557195584. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Via Ludovico Cigoli 16, 50142, Firenze, Toscana, Italy
- +39 0557195584
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4.5
Excellent
229 reviews
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Super easy check in and check out
Super easy check in and check out. Customer service was fast and helpful. Would use their car service again.
July 11, 2026
Reply from Locauto Group - Firenze Isolotto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Reply from Locauto Group - Firenze Isolotto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Easiest pick up and drop off in…
Easiest pick up and drop off in different city ever.
No issues, friendly staff, everything was smooth.
Congrats to the team.
July 10, 2026
Reply from Locauto Group - Firenze Isolotto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Nice and easy
All agreed beforehand. Getting the car and returning it was nice and easy.
June 27, 2026
Reply from Locauto Group - Firenze Isolotto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
There was a fee for the different drop…
There was a fee for the different drop off location…around 75 euros…but it was clear when I booked that we needed that!
Why the sudden fee at pickup?
July 4, 2026
Reply from Locauto Group - Firenze Isolotto
Thank you for your review, Hugo! We always strive to be as transparent as possible – in fact, the one-way drop-off fee is clearly stated both on your voucher and in our terms and conditions, which you can find here: https://www.locautorent.com/en/legal-notes/terms-and-conditions/. This fee is payable at pick-up, as it cannot be prepaid in advance. We always recommend reviewing the voucher details carefully, and we truly appreciate your understanding. Hope to welcome you again soon!
Anna
Car was great , update location for the Milano linate airport .
Car was great, pick up and return went smoothly.
Only comment I have is - the directions to return the car at the airport were not correct, Google Maps directed us to the wrong place at the airport- make sure you search car rental return in Milano linate airport.
July 3, 2026
Reply from Locauto Group - Firenze Isolotto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Less People than in an airport so it's…
Less People than in an airport so it's easy and less stress full. Everything went smoothly.
June 26, 2026
Reply from Locauto Group - Firenze Isolotto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Florence to Treviso
Picking up the car in Florence was perfect. Dropping off at Treviso airport was quite tricky as rental location is not stated precisely neither on google maps nor in waze. Staff at the airport building were very helpful, otherwise we would not manage to find it ourselves
June 19, 2026
Reply from Locauto Group - Firenze Isolotto
Thank you for your feedback! Fausto
Reply from Locauto Group - Firenze Isolotto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Realy good services
May 17, 2026
Reply from Locauto Group - Firenze Isolotto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Reply from Locauto Group - Firenze Isolotto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Good customer experience
Quick, simple, friendly and efficient. The process to give the car back was really smooth and the person really friendly and informative.
May 15, 2026
Reply from Locauto Group - Firenze Isolotto
Thank you for leaving us a positive review! See you soon, Enrico
Reply from Locauto Group - Firenze Isolotto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Very good experience
Twotimes car by Locauto.
Very good experience.
No problems, very quickly pick up.
No high depozit.
Clean and nice littler car.
May 14, 2026
Reply from Locauto Group - Firenze Isolotto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Efficient and friendly
Very convenient location just outside the old city limits. Easy pick up and return. Friendly staff.
May 13, 2026
Reply from Locauto Group - Firenze Isolotto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Moved the car return location with no notice.
The company charged extra hidden fees upon picking up the rental. They closed and relocated their car return at the Rome airport without any notice. I had gotten a print out from the company on how to return the car. They moved to a different garage and there was no note or anything directing you to the new location. This caused me to almost miss my flight.
May 4, 2026
Reply from Locauto Group - Firenze Isolotto
Dear Andy,thank you for sharing your experience with Locauto.We are sorry to hear that you felt there were 'hidden costs' applied to your rental. Our policy is based on maximum transparency, and before the rental agreement is signed, we make sure to explain everything that is included and excluded from your package.
The one-way fee (for returning the vehicle to a different location) is also always communicated before the charge is made and is clearly listed on the broker's booking voucher under the extra costs to be paid at pick-up. We truly regret that you did not perceive the transparency we strive to provide to our customers.
Regarding the change in the vehicle return location, we understand the confusion you experienced. Unfortunately, these changes are beyond our control and are dictated by the airport management rather than our own company. We have taken note of your feedback and will discuss it with the relevant departments to improve our service.
We hope to have another opportunity to welcome you back to one of our locations in the future.Chiara
Reply from Locauto Group - Firenze Isolotto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Locauto charged us more for a 2cm…
Locauto charged us more for a 2cm barely visible dent, than the entire rental for the car.
April 27, 2026
Reply from Locauto Group - Firenze Isolotto
Hello Christophe, thank you for sharing your feedback even though we are sorry to read that your experience wasn't good as expected.
Please note that costs of damages are fixed and do not change like price of the car rental. At the link https://portale.locautorent.com/doc/damage_rate.pdf you can find the damage repair fees.
Lastly, as we usually explain to our customers, purchasing damage coverage is a great way to protect yourself against unexpected costs and travel with confidence.
Sara
Great experience with Locauto in Italy, highly recommend!
We had a very smooth and pleasant experience with Locauto for our car rental in Italy. The booking process was easy and clear, the staff at pickup were friendly and helpful, and the car was in excellent condition, clean and fully equipped as expected. Throughout our trip everything worked perfectly, with no issues or surprises. We would definitely rent from Locauto again and recommend them to others looking for a reliable and professional car rental service in Italy.
April 29, 2026
Reply from Locauto Group - Firenze Isolotto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Reply from Locauto Group - Firenze Isolotto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
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