Picking up the car in Florence was perfect. Dropping off at Treviso airport was quite tricky as rental location is not stated precisely neither on google maps nor in waze. Staff at the airport buildin... See more
Company replied

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Picking up the car in Florence was perfect. Dropping off at Treviso airport was quite tricky as rental location is not stated precisely neither on google maps nor in waze. Staff at the airport buildin... See more
Company replied
Car was great, pick up and return went smoothly. Only comment I have is - the directions to return the car at the airport were not correct, Google Maps directed us to the wrong place at the airport-... See more
Company replied
Super easy check in and check out. Customer service was fast and helpful. Would use their car service again.
Company replied
We had a very smooth and pleasant experience with Locauto for our car rental in Italy. The booking process was easy and clear, the staff at pickup were friendly and helpful, and the car was in excelle... See more
Company replied
Presso l'ufficio Locauto Rent di Via Ludovico Cigoli, 16 a Firenze potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E' possibile riconsegnare fuori orario previo accordo con l'Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0557195584. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Via Ludovico Cigoli 16, 50142, Firenze, Toscana, Italy

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The car was great, pickup was easy and documentation of existing damage was thorough. 1 cent holding deposit was a big help in managing holiday finances.
Only issue I had was with the drop off instructions for Bologna airport - at time of writing it directs you to P2 parking, but rental returns are on the other side of the airport

Reply from Locauto Group - Firenze Isolotto
Simple and straightforward. Car was great. Had a little trouble finding return in Milan but could've been my own issue.

Reply from Locauto Group - Firenze Isolotto
Excellent service in person. Smart check in didn't work, seemed like the system needs work.

Reply from Locauto Group - Firenze Isolotto
Easy rental process, in 5 minutes we received the car. No problem at the return, after a quick inspection we shaked hands and that was all.
We received a brand new VW Tiguan, which was a pleasure to drive.

Reply from Locauto Group - Firenze Isolotto
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