I can't say anything negative, it was all perfect! From booking via Check 24, through collection to return. There was also no attempt to sell us additional insurance. The staff were all very friendly... See more
Company replied
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Picking up the car in Florence was perfect. Dropping off at Treviso airport was quite tricky as rental location is not stated precisely neither on google maps nor in waze. Staff at the airport buildin... See more
Company replied
Car was great, pick up and return went smoothly. Only comment I have is - the directions to return the car at the airport were not correct, Google Maps directed us to the wrong place at the airport-... See more
Company replied
I had forgotten my physical credit card, and they refused to serve me—even though I had all the card details and also had it set up for contactless payment on my mobile phone!
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Via Ludovico Cigoli, 16 a Firenze potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E' possibile riconsegnare fuori orario previo accordo con l'Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0557195584. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Via Ludovico Cigoli 16, 50142, Firenze, Toscana, Italy
- +39 0557195584
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4.6
Excellent
263 reviews
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Reply from Locauto Group - Firenze Isolotto
Hi Luciana, we would love to make your experience unique, is there anything you recommend we improve?
Thanks for your review,
Rebecca
Highly recommended
Everything went well. The car was in a great condition and the staff were polite and helpful. Highly recommended.
December 24, 2025
Reply from Locauto Group - Firenze Isolotto
Thank you for your feedback! Fausto
Online check-in is really useful
The online check-in system makes pick up really so much easier than in the old days.
December 8, 2025
Reply from Locauto Group - Firenze Isolotto
We are so happy about your all-out stressless experience. Lucrezia
20 min late and charged a full day
It is a bitterpill to swallow to be charges for a full day when we were 20 minutes late on the drop off of the vehicle. If we were hours late I would accept. But we are not local and nor familiar with the traffic which caused us to be late. It would have been nice if they asked the reason and be a bit more understanding. It was not like someone else was standing waiting for the vehicle.
October 29, 2025
Reply from Locauto Group - Firenze Isolotto
We are sorry to read your review. You can find more information about the additional charges on the “Special Rental Condition” page or the "General Rental Condition" page https://www.locautorent.com/en/legal-notice/terms-and-conditions/
Our customer center is at your disposal for any question relating to your claim. Please click http://www.locautorent.com/customerservice thanks, Luca
Everything went smooth
Everything went smooth. An easy online booking and check in. Great personnel and really helpful. Also no money deposit for guarantee. Got the full insurance just to be careful. The car was a Citroen C3 with low mileage and in excellent condition. For sure i will prefer them again
October 31, 2025
Reply from Locauto Group - Firenze Isolotto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
I got the rental after it closed due to…
I got the rental after it closed due to travel delays. We contacted the rental place to make them aware. We arrived at the rental early in the morning to pick up the car. They did not honour my reservation. They continued to bug me saying I had only rented the car for 3 days but I got it for the original date of my reservation. They continued to message me via what’s up. Threatening me until I agreed to pay more money.
October 20, 2025
Reply from Locauto Group - Firenze Isolotto
We are sorry to hear that your experience was not up to standard, and we appreciate you bringing this to our attention. We would like the opportunity to investigate what went wrong, so please contact our customer center department through our website: http://www.locautorent.com/customerservice Thank you, Luca
Good price and locations
Good price, nice car and the pickup and drop off locations were in convenient locations.
September 28, 2025
Reply from Locauto Group - Firenze Isolotto
Thank you for leaving us a positive review! See you soon, Enrico
Top option for car rental
Quick pick up and drop off also. Kind employees and helpful.
October 1, 2025
Reply from Locauto Group - Firenze Isolotto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Great cars at a good price
The car was great, pickup was easy and documentation of existing damage was thorough. 1 cent holding deposit was a big help in managing holiday finances.
Only issue I had was with the drop off instructions for Bologna airport - at time of writing it directs you to P2 parking, but rental returns are on the other side of the airport
September 22, 2025
Reply from Locauto Group - Firenze Isolotto
Thanks for your feedback. We can't wait to have you on board again and deserve 5 stars! See you soon, Luca
Simple and straightforward
Simple and straightforward. Car was great. Had a little trouble finding return in Milan but could've been my own issue.
August 15, 2025
Reply from Locauto Group - Firenze Isolotto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Excellent service in person
Excellent service in person. Smart check in didn't work, seemed like the system needs work.
June 8, 2025
Reply from Locauto Group - Firenze Isolotto
Thank you for your feedback! We can't wait to have you on board again, Carlo
Easy rental process
Easy rental process, in 5 minutes we received the car. No problem at the return, after a quick inspection we shaked hands and that was all.
We received a brand new VW Tiguan, which was a pleasure to drive.
May 15, 2025
Reply from Locauto Group - Firenze Isolotto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
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