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Locauto Group - Genova Aeroporto Reviews 

2,416
TrustScore 4.5 out of 5

4.6

Via Pionieri e Aviatori d Italia, 16154 Genova, Genova / Liguria, IT


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Rated 5 out of 5 stars

Good car, very clean, agency in Genova airport open on august 15th till 11.00 p.m. (the only one and we needed urgently a replacement car). Administrative formalities all digital. Top !

Company replied

Rated 5 out of 5 stars

Online registration helps you avoid waiting at the airport kiosk. I highly recommend this company if you’re looking to rent a car in Italy.

Company replied

Rated 5 out of 5 stars

With mixed reviews prior to booking I was apprehensive. However it was amazing service, easy pick up in Genoa airport, very good fuel economy ( jeep avenger) and superb drop off and speed in Milan mal... See more

Company replied

Rated 4 out of 5 stars

Rented 4 days at Genoa Airport. Had a small misunderstanding about the return time, but the customer service was excellent — the agent checked the camera records, listened, and resolved everything fai... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Genova Aeroporto, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0106143056. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Via Pionieri e Aviatori d Italia, 16154, Genova, Genova / Liguria, Italy

  • +39 0106143056
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4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,416)

62,602 reviews in the last 12 months

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Rated 4 out of 5 stars

Ideal car for the regio.

Nice and clean car, ideal for the regio and limited distance (Airport - Arenzano - PSAGP for 8 days. Easy administration, return at night a bit stressy as not able do drive to parking of Locauto, at 04:00 in the morning, but leaving keys in KEYBOX. Car delivered in original state, and fully tanked (just 10 liter needed or E5)

May 8, 2024
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Reply from Locauto Group - Genova Aeroporto

Thank you so much for your positive feedback! Is there anything would you suggest we improve to achieve 5 stars? See you soon, Luca

Rated 5 out of 5 stars

Very helpfull workers

Very helpfull workers, easy process, they are not like others (goldcar) trying to scam you. Highly recommended.

May 6, 2024
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Reply from Locauto Group - Genova Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Great customer service end to end. The staff were professional.

The customer service on collection and drop off was professional and simple. The staff members were pleasant and made the whole hiring process easy.

May 4, 2024
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Reply from Locauto Group - Genova Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Fast and problem-free.

Fast and problem-free check in & out. Additionally I’ve got a great car :)

April 24, 2024
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Reply from Locauto Group - Genova Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

The car hire office was in the arrival…

The car hire office was in the arrival area of Genova Airport then the pick up was a couple of minutes walk from there, so easy. The car was good condition and whole process was so quick. I wanted to possibly extend the rental period , this wasn’t a problem, I just had to call or email. There was a 24 hr petrol station directly next to Hire car returns. Perfect all round

April 21, 2024
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Reply from Locauto Group - Genova Aeroporto

Thanks for giving us your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Luca

Rated 5 out of 5 stars

Great car

Great car. No issues at all.

April 3, 2024
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Reply from Locauto Group - Genova Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 3 out of 5 stars

Unfriendly personnel.

April 14, 2024
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Reply from Locauto Group - Genova Aeroporto

We are sorry to hear this, Michel. We’d like to learn more about your specific situation and make things right. Please get in touch with our customer center department through our website: http://www.locautorent.com/customerservice our Staff will help you to solve your issue. Thanks, Luca

Rated 5 out of 5 stars

gentili, rapidi,

gentili, rapidi, procedure semplici e facilità di pick e consegna.

April 13, 2024
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Reply from Locauto Group - Genova Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

efficienza al top

Mi affido sempre a Locauto Aeroporto Genova quando devo noleggiare un'auto, prezzi giusti, personale cortese ed efficiente

April 4, 2024
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Reply from Locauto Group - Genova Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Ease of reservation for a returning customer

Ease of reservation. As my details are already on file, I am able to message directly to the bureau at Genova Airport using WhatsApp. They notified me immediately the extra vehicle required was ready for collection.
The desk staff and the crew that manage the vehicles are all helpful and friendly people.

March 28, 2024
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Reply from Locauto Group - Genova Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 3 out of 5 stars

At the reception the agent did not give US any attention

At the reception the agent did not look at US but during the procedure continuer Charing with her colleague at the desk; very rude.

March 20, 2024
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Reply from Locauto Group - Genova Aeroporto

We are sorry Pieter to read your feedback. We have forwarded your report to the competent department. We hope however to see you again, Anna

Rated 5 out of 5 stars

Positive experience w/ LOCAUTO Genoa Airport

Everyone at the LOCAUTO Genoa Airport was very nice and helpful, and I was given a brand-new car.

March 21, 2024
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Reply from Locauto Group - Genova Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 4 out of 5 stars

Rent by it self is perfect with great…

Rent by it self is perfect with great prices and fast release and return,a small
issue with the cashier trying to make you pay for a better insurance or for example kid's seat was more expensive than the actual rent so from me it will be a 3.9 star

March 24, 2024
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Reply from Locauto Group - Genova Aeroporto

Thank you Adrian for your feedback. We hope to see you again amd deserve 5 stars! Anna

Rated 5 out of 5 stars

The service on the airport was simply…

The service on the airport was simply excellent Frederico and his team member have been nice kind and helpful the truck has been clean and was ready for use.

I will rent again a car with your company !

March 24, 2024
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Reply from Locauto Group - Genova Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 4 out of 5 stars

All staff were helpful and polite.

All staff were helpful and polite.
The pick up and drop off of the car were handled quickly and efficiently.
I was a first time customer of the company . A very resonably priced car and good service.

March 6, 2024
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Reply from Locauto Group - Genova Aeroporto

Thank you so much Clarke for your review! We are glad to know you had a good trip with Locauto! We can't wait to have you on board again and deserve the 5th missing star! See you soon, Luca

Rated 4 out of 5 stars

Positive experience

I had a really good experience with Locauto Car Rental at Genova Airport. The staff were friendly and helpful, and the car was brand new with not a single scratch. I deducted one star due to a slight confusion regarding the availability of cars with winter tyres. Unfortunately, I wasn't able to pre-book the tyres, but I was able to upgrade to winter tires on the day of pickup.

February 18, 2024
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Reply from Locauto Group - Genova Aeroporto

Thank you Antonio for your feedback! Our customers reviews are important for us to improve the quality of the service provided. We can't wait to have you on board again, Luca

Rated 5 out of 5 stars

Genoa airport business trip

The car was brand new car and Spotlessly clean. I landed late in Italy and the staff were waiting for me. They were very nice and very helpful. A pleasing experience with the hire company from beginning to end. Thank you.

February 18, 2024
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Reply from Locauto Group - Genova Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Perfect from start to finish

From pick up in Genova until delivery in Catania a perfect experience. Would come back any time.

February 17, 2024
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Reply from Locauto Group - Genova Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

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