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Locauto Group - Lecce Reviews 

761
TrustScore 5 out of 5

4.8

Viale del Risorgimento 10, 73100 Lecce, Puglia, IT


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Rated 4 out of 5 stars

EXPERIENCE WAS GOOD ALL ROUND WITH THE EXCEPTION THAT THE VECHICLE WAS LATE ON PICK-UP. ALSO, WE WERE MADE TO SIGN THE CONTRACT BEFORE SEEING THE CAR WHEN IT ARRIVED NOT GIVING US ENOUGH TIME TO CJECK... See more

Company replied

Rated 5 out of 5 stars

Highly recommend. Easy , efficient collect & drop service provided by Daniel at Locauto base in Lecce . New car in excellent condition provided. Easy walk from historical centre/ train station to Loca... See more

Company replied

Rated 5 out of 5 stars

Great experience with the car rental! The staff was very patient, open, and took the time to clearly answer all my questions and explain everything in detail.

Company replied

Rated 5 out of 5 stars

All steps, from booking the car until returning it back wenr very smoothly. The car was great (we were upgraded, thank you) and relaible. The only thing: returning the car at Bari Centrale was a bit... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Viale del Risorgimento, 10 a Lecce potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0832253697. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

761 reviews

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4.8

All reviews

(761)

61,044 reviews in the last 12 months

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Rated 4 out of 5 stars

EXPERIENCE WAS GOOD ALL ROUND WITH THE…

EXPERIENCE WAS GOOD ALL ROUND WITH THE EXCEPTION THAT THE VECHICLE WAS LATE ON PICK-UP. ALSO, WE WERE MADE TO SIGN THE CONTRACT BEFORE SEEING THE CAR WHEN IT ARRIVED NOT GIVING US ENOUGH TIME TO CJECK THE CAR WHICH WAS NOT AS EXPECTED. WE RECEIVED A NISSAN E-POWER X TRAIL INSTEAD OF SKODA ESTATE. ALSO, NO INSTRUCTIONS WERE PROVIDED REGARDING BASICS - START/STOP, AND AUTO SHIFT POR INSTRUMENT PANELS.

August 1, 2026
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Reply from Locauto Group - Lecce

Dear Nina,thank you for sharing your feedback with us. While we are glad to hear that your overall experience was good, we sincerely apologize for the issues you encountered at pick-up.
We understand your frustration regarding the delay and being asked to sign the agreement before inspecting the vehicle. Please rest assured that you always have the right to inspect the car and note any pre-existing condition before driving away, and we will remind our counter team of proper check-in procedures.
We also apologize for the lack of orientation on the vehicle controls.

Your comments have been shared with our team to ensure we improve our check-out process. We truly appreciate your business and hope to provide you with a seamless experience on your next rental.
Elisa

Rated 5 out of 5 stars

Great experience with the car rental

Great experience with the car rental! The staff was very patient, open, and took the time to clearly answer all my questions and explain everything in detail.

July 31, 2026
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Reply from Locauto Group - Lecce

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Easy upgrade to a new car

The representative from Lecce was a very kind to upgrade us to a new car for free. Everything else was great as well and we would recommend and use it again.

June 28, 2026
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Reply from Locauto Group - Lecce

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Daniel made our car rental experience…

Daniel made our car rental experience absolutely outstanding. He was incredibly friendly, professional, and efficient from the moment we arrived. The whole process was quick and hassle-free, and he even surprised us with a complimentary car upgrade, which made our trip even better.

Excellent customer service like this is hard to find. Daniel was welcoming, explained everything clearly, and made us feel valued as customers. The company is doing a great job by having staff who genuinely care about providing a smooth and enjoyable experience. I would definitely rent from them again and highly recommend them to anyone looking for a reliable and stress-free car rental experience. there were no hidden fees or unexpected charges!

July 3, 2026
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Reply from Locauto Group - Lecce

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Helpful and friendly staff,and a clean

Helpful and friendly staff,and a clean, well-maintained car. Drop-off was easy and quick.

June 15, 2026
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Reply from Locauto Group - Lecce

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Locauto in Lecce, a good experience!

Staff was very professional and Services was very good!

May 24, 2026
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Reply from Locauto Group - Lecce

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Easy , efficient collect & drop service provided by Daniel at Locauto base in Lecce . New car in excellent condition provided. Easy walk from historical centre/ train station to Locauto . Any pre existing scratches on car clearly noted at collection point & absolutely no issues on drop off . Would use again .

June 13, 2026
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Reply from Locauto Group - Lecce

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Very Reliable car rental

All steps, from booking the car until returning it back wenr very smoothly. The car was great (we were upgraded, thank you) and relaible.
The only thing: returning the car at Bari Centrale was a bit challenging: the car park very full, and finding the key box for returning the key was by far not easy (just mentioning that the box is in the "office" doesn't sya what office - it is located in the room for ticket payment!). But everything else was perfect ...

May 22, 2026
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Reply from Locauto Group - Lecce

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

great service

Very friendly, efficient and professional. Great service I strongly recommend.

April 16, 2026
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Reply from Locauto Group - Lecce

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Good choice of rent a car

However we received a different car from the one I asked and paid for, two days later we could changed it without any problem, though. Nice people at Lecce and Bari branches. Thank you!!

January 4, 2026
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Reply from Locauto Group - Lecce

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Great experience

We had to hire a car from them in Lecce due to a public transport strike and they were brilliant. Dropping it off at their Bari train station location requires some wits about you but I would definitely use Locauto again.

November 9, 2024
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Reply from Locauto Group - Lecce

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Efficient and helpful

Efficient and helpful - very straightforward - thank you.

September 28, 2025
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Reply from Locauto Group - Lecce

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

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