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Locauto Group - Lecce Reviews 708

TrustScore 5 out of 5

4.8

Viale della Repubblica, 37, 73100 Lecce, Lecce / Puglia, IT


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See what reviewers are saying

Rated 4 out of 5 stars

Online checking was a bit annoying, but made it much easier when checking out the car. Return was quite straigh forward. The car didn't have the trunk rug, what made arranging luggade a bit messy. Jee... See more

Company replied

Rated 5 out of 5 stars

We had to hire a car from them in Lecce due to a public transport strike and they were brilliant. Dropping it off at their Bari train station location requires some wits about you but I would definite... See more

Company replied

Rated 4 out of 5 stars

Quick and friendly service : clear explanation of all features and documents. We had a VW Caravelle for 6 adults : enough space for ourselfs and the loggage; an automatic gear could make it more pe... See more

Company replied

Rated 5 out of 5 stars

We had very good service when we picked up (Lecce) and left the vehicle (Florence airport). The car was virtually brand new, everything went well, and we didn't get any unplesant surprises. Our experi... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Via della Repubblica, 37 a Lecce potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0832253697. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Viale della Repubblica, 37, 73100, Lecce, Lecce / Puglia, Italy

  • +39 0832253697
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4.8

Excellent

TrustScore 5 out of 5

708 reviews

5-star
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Rated 5 out of 5 stars

Very easy for rent

We rent a car via mobile in Lucce and give the car back in Bari airport.Very easy for rent.

Thank you❤️

August 23, 2024
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Reply from Locauto Group - Lecce

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service from Roberto. Helpful and clear at all points. Would hire from here again! Roberto's english was perfect.

August 3, 2024
Unprompted review
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Reply from Locauto Group - Lecce

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Positive experience with Locauto

I chose this company based on the positive reviews and while it was more expensive than others, I had a worry-free experience. The car was great, the service was pretty fast, no hidden fees. I would recommend and I would rent from here again.

August 2, 2024
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Reply from Locauto Group - Lecce

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

We are trully happy with the service…

We are trully happy with the service that we received. The coommunication was brilliant. All workers spoke English very well, answered to all of our questions and explained everything to the detail. We also received car for a very good price. Grazie mille

July 28, 2024
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Reply from Locauto Group - Lecce

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Easy check in and out of the car, friendly staff

Easy check in and check out of the car. Friendly staff with good English.

July 4, 2024
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Reply from Locauto Group - Lecce

The team is thrilled to hear such good feedback, and we’re proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Locauto Lecce Apulien

Everything is always right here at Locauto. Committed, friendly and hardly any waiting times. I can only recommend the base in Lecce. Top!

June 28, 2024
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Reply from Locauto Group - Lecce

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 1 out of 5 stars

Locauto break down service not helpful.

Our car got a flat tyre and unfortunately there was no spare tyre in the back to change it. So we phoned the help desk and after being hung up on, and having to re phone, Locauto finally managed to call a tow truck to help us. It was the tow truck driver that managed to drive us to a service station and organise a taxi that took us to Matera, not Locauto. Despite having full insurance, the taxi cost us 150Euro - plus we were charged additional penalty costs to fill the car up with fuel. That amounted to about another 300 euro or so, none of which was not covered by insurance. All because they did not have a spare tyre for us to change.

June 21, 2024
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Reply from Locauto Group - Lecce

Oh no! That’s not what we like to hear! We’d like to learn more about your specific situation and make things right. Please get in touch with our customer center department through our website: http://www.locautorent.com/customerservice our Staff will help you to solve your issue. Thanks, Anna

Rated 5 out of 5 stars

Very good experience

Complete flow was very smooth. Overall experience was very positive. The only small point isn’t that when we were going to leave the car in the Bari Airport, the park was completely full. But we managed to leave it anyway without a problem.

June 22, 2024
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Reply from Locauto Group - Lecce

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Pickup in Lecce was easy & staff…

Pickup in Lecce was easy & staff welcoming & very helpful - even helping with CarPlay which we needed for navigation. Drop off at Malpensa T2 was seamless and staff member was smiley & helpful. Would definitely use again.

June 26, 2024
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Reply from Locauto Group - Lecce

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Quick pick up and drop off

Quick pick up and drop off. Nice and competent employees. No hassle. Would use this company again.

June 22, 2024
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Reply from Locauto Group - Lecce

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Easy Car pick up

Easy Car pick up. Clean and pretty Car! One day extending was also easy! So I can recommend the Place!

June 15, 2024
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Reply from Locauto Group - Lecce

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Happy driving. 😊

The service by Roberto was excellent, when we returned the car and couldn't get a taxi he drove us to the train station, BRAVO. The car was clean and well looked after, we covered a lot of km and had no problems. We can recommend this company wholeheartedly.

June 4, 2024
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Reply from Locauto Group - Lecce

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Locauto - your friend on the road :)

Hi! Very good support by Roberto in Lecce with renting the car. Also very smooth drop of car i Bari. Thank you for a good service. Peter

June 2, 2024
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Reply from Locauto Group - Lecce

Thank you for the great review! Stefania

Rated 1 out of 5 stars

I was charged for marks on the roof of…

I was charged for marks on the roof of the car. On collecting the car I was told there was a storm the night before as a reason for the car being dirty. Not sure how I could have made marks on the roof of the car. I was offered that I take the car to be cleaned at your expense. Which I declined because I was in a rush. Euro 1770 is excessive for the damage that I did not make

May 26, 2024
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Reply from Locauto Group - Lecce

Oh no! That’s not what we like to hear Graham! We’d like to learn more about your specific situation and make things right. Please get in touch with our customer center department through our website: http://www.locautorent.com/customerservice our Staff will help you to solve your issue. Thanks, Gaia

Rated 5 out of 5 stars

Cool and relaxed guys - great car

Cool and relaxed guys. Super supportive. Rented on the spot with full comprehensive insurance at a reasonable price. Insurance cover was easy to understand with pictured cover. Our car was almost brand new with only 1.700 km.

May 21, 2024
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Reply from Locauto Group - Lecce

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Surclassed

Surclassed ! Récent car with All explanations

May 16, 2024
Locauto Group - Lecce logo

Reply from Locauto Group - Lecce

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Very easy to check out car and back in

Very easy to check out car and back in. Car was very clean, and the location is good. We pre-paid, so there really wasn‘t much else to do apart from show confirmation and present documents

May 4, 2024
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Reply from Locauto Group - Lecce

Thank you for taking the time to leave us a positive review. See you soon, Enrico

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