Locauto Group - Lecce Reviews 708

Brand new car.
No hidden fees.
Fast and efficient service of pick up and return of the vehicle.

Rented a car through edreams. Because the car rental company did not have an equivalent car, we got an upgrade, which is very neat. At the desk I was told that the car had to be returned at 12 noon. This confirmation also received on paper by email. However, there were still additional costs afterwards. Locauto claimed the car had to be returned earlier despite the paper confirmation. Customer service difficult to reach and also very disappointing. The contract that both parties sign is actually for nothing. Locauto does not comply with the contract. The company has different rules despite the fact that this is not in the contract. Customer service totally uncooperative. Feels like I am being scammed.

It's been six weeks now trying to get my money back, no reply on this review. Customer service has now launched an additional investigation and has decided to refund half of the money. Very weird that the company writes off my money, does not attribute their mistakes and then continues to withhold my money as a solution. Again feels like a scam, customer service ridiculously slow. Not solution oriented.

Update: 1/9/2023 still struggling to get my money back. For the past two weeks I have been ignored by customer service despite multiple messages. It has since been admitted that the car was indeed returned at the right time. Customer service still talks about a "commercial guesture" when it comes to refunding half the amount. So this is definitely a scam since the company contains money which is unjustified (by their own contract). If Marika from customer service helps you, good luck. Horribly bad customer service. I want to make clear that it has been admitted by customer service that I am right but that the money will not be refunded. NEVER AGAIN with loco rent. What a joke.

I’ve rented cars in many places, and here is the only place where there has been a “problem” when returning the car.
Didn’t check the contract I had or the insurance I had, they just said I had to pay for damages and a management penalty. Why is there a penalty for?!? Besides, the place was really in the limit of the city.
Don’t think won’t use this company anymore.

Smooth and hassle free rental process, clarity of information provided by staff. Assistant friendly and helpful. The car was perfectly clean and in good condition.

Everything went quick and easy..
No try to sell extra insurance or charge extra fee.
Top car at half the price of others.

Convenient , good value, nice and helpful man working at the Lecce offices . Free upgrade .

Helpful staff, good car

Very good service. Excellent car

Great experience. Very easy check-in and check-out. The staff were very kind and helpful.

The staff at Lecce were so helpful and we benefited from a free upgrade. The handover at Brindisi Airport was also very easy and short walk to the departures lounge

The reception by the staff member
Up grade of car

Ease of pick up.
Return was very easy and quick

Overall good service. Checkout quite quick. Car ok. Lots of nicks and scratches, but plus point no hassle on return.

Excellent service
Very professional

Personale disponibile e qualificato, automobile nuove.

Pleasant staff, car in excellent condition, clear explanation of conditions of hire.

Location outside of City center. Nobody there at return time (closed 12 to 4 pm.
Loss of pressiere in the right back tire.
Otherwise good car!

Good service , good car and friendly guy at the desk!