Online checking was a bit annoying, but made it much easier when checking out the car. Return was quite straigh forward. The car didn't have the trunk rug, what made arranging luggade a bit messy. Jee... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had to hire a car from them in Lecce due to a public transport strike and they were brilliant. Dropping it off at their Bari train station location requires some wits about you but I would definite... See more
Company replied
Quick and friendly service : clear explanation of all features and documents. We had a VW Caravelle for 6 adults : enough space for ourselfs and the loggage; an automatic gear could make it more pe... See more
Company replied
We had very good service when we picked up (Lecce) and left the vehicle (Florence airport). The car was virtually brand new, everything went well, and we didn't get any unplesant surprises. Our experi... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Via della Repubblica, 37 a Lecce potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0832253697. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Viale della Repubblica, 37, 73100, Lecce, Lecce / Puglia, Italy
- +39 0832253697
Unisciti a MyLocauto Friends
4.8
Excellent
708 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast and accurate check-in and…
Very fast and accurate check-in and checkout of the car. Car was new and in perfect conditions.
April 6, 2023
Reply from Locauto Group - Lecce
Thank you for leaving us a positive review. See you soon, Gaia
Reply from Locauto Group - Lecce
Thank you for taking the time to leave a 5-star review, Robert. See you soon, Gaia
Very heful and pleasant staff…
Very helpful and pleasant staff (Roberto) giving good advice and explanation.
December 28, 2022
Reply from Locauto Group - Lecce
Thank you for leaving us a positive review. See you soon, Gaia
Change lock of 1,170 euros. Possible fraud on workshop invoices
When leaving the vehicle they told us that the lock was damaged (check them before taking the car), we signed the agreement. That same day they sent us an email saying that the amount of the lock repair was 1,170 euros, and they indicated the method in which we should pay and told us that if we did not pay they would charge it to our card. I asked them to send us a legally verifiable invoice, and a few days later they sent us an invoice (suspiciously fraudulent) worth 282.10 euros. We will put in the hands of justice if it was a mistake, or it is a "modus operandi" and they carry out scams.
October 16, 2022
Reply from Locauto Group - Lecce
We are sorry to read your negative feedback Sara. We have done some check with competent department and we confirm that the amount to be paid is EUR 282,10. We suggest to keep in touch with customer service department through our website: https://portale.locautorent.com/website/servizioclienti.aspx. Thank's.
Carlo
Excellent company to deal with
Excellent company to deal with.
Great people, great cars.
September 24, 2022
Reply from Locauto Group - Lecce
Thank you very much Mr Harris, your positive feedback is highly appreciated.
See you soon,
Gaia
Excellent Service from Locauto
Excellent Service from Locauto. Roberto was so lovely and explained everything properly. He has really good English which was great as our italian unfortunately was extremely limited. We got a new car, very comfortable. I would highly recommend them and when I am back in Italy will be using their services again.
September 13, 2022
Reply from Locauto Group - Lecce
Dear customer,
thank you very much for your positive words, great feedback, we're so proud of our colleagues in Lecce.
See you soon onboard again!
Maria
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.