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Locauto Group - Lecce Reviews 731

TrustScore 5 out of 5

4.8

Viale del Risorgimento 10, 73100 Lecce, Puglia, IT


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Rated 5 out of 5 stars

Highly recommend. Easy , efficient collect & drop service provided by Daniel at Locauto base in Lecce . New car in excellent condition provided. Easy walk from historical centre/ train station to Loca... See more

Company replied

Rated 5 out of 5 stars

All steps, from booking the car until returning it back wenr very smoothly. The car was great (we were upgraded, thank you) and relaible. The only thing: returning the car at Bari Centrale was a bit... See more

Company replied

Rated 4 out of 5 stars

Online checking was a bit annoying, but made it much easier when checking out the car. Return was quite straigh forward. The car didn't have the trunk rug, what made arranging luggade a bit messy. Jee... See more

Company replied

Rated 4 out of 5 stars

Quick and friendly service : clear explanation of all features and documents. We had a VW Caravelle for 6 adults : enough space for ourselfs and the loggage; an automatic gear could make it more pe... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Viale del Risorgimento, 10 a Lecce potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0832253697. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

731 reviews

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Rated 4 out of 5 stars

Pleasant staff

Pleasant staff, car in excellent condition, clear explanation of conditions of hire.

April 24, 2023
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Reply from Locauto Group - Lecce

Thanks for giving us your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 3 out of 5 stars

Location outside of City Location outside of City center

Location outside of City center. Nobody there at return time (closed 12 to 4 pm.
Loss of pressiere in the right back tire.
Otherwise good car!

April 14, 2023
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Reply from Locauto Group - Lecce

Thank you for your feedback. We have forwarded your report to the competent department. It's important to improve and provide a better service. See you soon, Gaia

Rated 1 out of 5 stars

Change lock of 1,170 euros. Possible fraud on workshop invoices

When leaving the vehicle they told us that the lock was damaged (check them before taking the car), we signed the agreement. That same day they sent us an email saying that the amount of the lock repair was 1,170 euros, and they indicated the method in which we should pay and told us that if we did not pay they would charge it to our card. I asked them to send us a legally verifiable invoice, and a few days later they sent us an invoice (suspiciously fraudulent) worth 282.10 euros. We will put in the hands of justice if it was a mistake, or it is a "modus operandi" and they carry out scams.

October 16, 2022
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Reply from Locauto Group - Lecce

We are sorry to read your negative feedback Sara. We have done some check with competent department and we confirm that the amount to be paid is EUR 282,10. We suggest to keep in touch with customer service department through our website: https://portale.locautorent.com/website/servizioclienti.aspx. Thank's.
Carlo

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with.
Great people, great cars.

September 24, 2022
Locauto Group - Lecce logo

Reply from Locauto Group - Lecce

Thank you very much Mr Harris, your positive feedback is highly appreciated.

See you soon,
Gaia

Rated 5 out of 5 stars

Excellent Service from Locauto

Excellent Service from Locauto. Roberto was so lovely and explained everything properly. He has really good English which was great as our italian unfortunately was extremely limited. We got a new car, very comfortable. I would highly recommend them and when I am back in Italy will be using their services again.

September 13, 2022
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Reply from Locauto Group - Lecce

Dear customer,

thank you very much for your positive words, great feedback, we're so proud of our colleagues in Lecce.

See you soon onboard again!
Maria

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