After our first car had some issues, we immediately received a new one without any trouble — even a higher-class model for the same price! The staff was absolutely friendly and helpful, offering great... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything was according to agreement. The car was in excellent condition, the staff was friendly, I will always recommend this agency.
Company replied
The Locauto team was great. We stopped in Messina and changed our return destination. There was a young man named Andrea who assisted us. He went above and beyond. Please congratulate him on being a... See more
Company replied
They were professional, patient, quick, and very kind. I am someone who only speaks English, yet they made me feel like family. The price was the best around without and sneaky extras or pressure to b... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Messina in via Croce Rossa 15, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0902922652. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Via Croce Rossa 15, 98124, Messina, Messina / Sicilia, Italy
- +39 0902922652
Unisciti a MyLocauto Friends
4.5
Excellent
588 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We don’t have any problems
July 21, 2024
Reply from Locauto Group - Messina
Many thanks, see you soon! Erika
Service was helpful and fast
Service was helpful and fast. Everything worked great with Locauto.
June 30, 2024
Reply from Locauto Group - Messina
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Got a brand-new car
Got a brand-new car. Picking up car was rather easy and drop-off in airport was amazingly fast. No issues and complaints. Would use this company again.
June 26, 2024
Reply from Locauto Group - Messina
Many thanks, see you soon! Erika
Great service and fast delivery
Great service and fast delivery. Will definitely use this company again. Also they managed to upgrade the car free of charge.
June 23, 2024
Reply from Locauto Group - Messina
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
They were professional
They were professional, patient, quick, and very kind. I am someone who only speaks English, yet they made me feel like family. The price was the best around without and sneaky extras or pressure to buy more. I highly recommend this place to anyone that wants a good car and even better service!
June 16, 2024
Reply from Locauto Group - Messina
That's great to hear! See you soon, Angelo
Bad Talino advantage of the not very good…
Taking advantage of the not very good understanding of the language, the attendant put in the account all possible insurance fees without informing that they would be optional, resulting in a very high cost, almost an extortion!
May 21, 2024
Reply from Locauto Group - Messina
We would like to apologize for your negative experience. We’d like to learn more about your specific situation and make things right. Please get in touch with our customer center department through our website: http://www.locautorent.com/customerservice our staff will help you to solve your issue. Thanks and have a great day, Luca
Easy pickup and drop off
Easy pickup and drop off. Our vehicle was nice, clean and new. Overall it was a great experience
May 23, 2024
Reply from Locauto Group - Messina
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Easy pick up and drop
Easy pick up and drop, helpful and friendly staff.Car was always better than expected and best value for money
May 30, 2024
Reply from Locauto Group - Messina
We are so happy about your all-out stressless experience. Lucrezia
The car was amazing and the company…
The car was amazing and the company worked great for me , ill rent a car with you next time .
May 7, 2024
Reply from Locauto Group - Messina
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Very good experience
Very well received, clean vehicle and in perfect condition. Simple formalities if you start them online.
Very good experience.
May 1, 2024
Reply from Locauto Group - Messina
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Very pleasant welcome by Simona
Very pleasant welcome by Simona. Good car. Efficient help when requested.
May 4, 2024
Reply from Locauto Group - Messina
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Messina
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Renting with Locauto was a great…
Renting with Locauto was a great experience. They accommodated our needs with the right size car. Very easy to return as well.
March 16, 2024
Reply from Locauto Group - Messina
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
COMFORTABLE CAR AND GOOD DISEL CONSUMPTION
VERY PROFESSIONAL AND VERY CLARITA ABOUT INSURANCE COVERAGE, THANK YOU WE WILL BE BACK
MOLTO PROFESIONISTI E MOLTO CLARITA SILLA ASSICURAZIONE COPERTURA,GRAZIE RITONEREMO
February 17, 2024
Reply from Locauto Group - Messina
Many thanks, see you soon! Erika
MarcoRocks!
Marco Rocks! Marco was very with us when we returned our car. We couldn't find the office and parked half km away. With grace and a smile he happily walked with my wife to fetch the car.
February 16, 2024
Reply from Locauto Group - Messina
Super feedback, thank you very much! See you soon onboard again with us. Fabio
It was a great experience from the very…
It was a great experience from the very first moment till the end. I like how they have different options and flexible executions.
It was such a great experience, it's worth paying!
January 14, 2024
Reply from Locauto Group - Messina
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Clean, sturdy cars, helpful staff
Marco was very helpful. It was great that he spoke both Italian and English. I am learning Italian, but when I needed to, it was helpful for me to be able to communicate in English. The cars were very clean. I got a flat tire one day, and the next day I went to the rental place to have the tire changed, and they just swapped out the car, so I didn’t have to wait.
December 10, 2023
Reply from Locauto Group - Messina
We are so happy about your all-out stressless experience. Lucrezia
Good Car & Professional Service
The car hire went well with no problems at all. The car was good for our needs and very economical. The servIce I had from the reception staff was pleasant and professional/efficient, he was very easy to work with.
December 6, 2023
Reply from Locauto Group - Messina
That's great to hear! See you soon, Angelo
Reply from Locauto Group - Messina
Thank you for leaving us a positive review! See you soon, Enrico
friendly personnel; clean car
I appreciate that we used a car service a bit new to the public and certainly not in a heavily touristed area. Feel the service was fair, friendly, and clear.
October 23, 2023
Reply from Locauto Group - Messina
Thank you for your positive review! We are glad you had a good trip with Locauto! Is there anything you would suggest we improve to get 5 stars? See you soon, Anna 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.