We had an excellent experience from start to finish. The car was very clean, comfortable, well maintained, and in great condition. We had no issues at all during the entire rental period, and it was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We arrived at Malpensa at 11:30 p.m. only to find out that the car we had rented and paid for in advance was not available. We were travelling with two young children and had no option of staying... See more
Company replied
Excellent value for money. Locauto Group Milano Malpensa Aeroporto T1 offered a great rate, the car was clean and fuel-efficient, and there were no hidden charges. Pickup and drop-off were quick, and... See more
Company replied
Your agents at Malpensa airport worked hard to find us a car last minute. The drop off was very easy although construction at the Bergamo airport caused some confusion - but we finally found it.
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Milano Malpensa Terminal 1, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 +39 0243020402. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Ferno, 21010, Malpensa, Varese / Lombardia, Italy
- +39 0243020402
Unisciti a MyLocauto Friends
4.6
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everyone was very friendly and had no…
Everyone was very friendly and had no issues at pick up or drop off. Very quick as well so we could get on our way. Car was nice and clean and well taken care of.
August 20, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
My first time rental car experience
My first time rental car experience. Easy, smooth process. Good car. No problems during use. Very positive experience!
August 19, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
We are so happy about your all-out stressless experience. Lucrezia
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Excelent services!
August 13, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Eveything went well and fast
August 18, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Roberta at T1 was super sweet and…
Roberta at T1 was super sweet and explained everything really clearly. Would book enterprise again and again!
August 20, 2026
Unprompted review
Reply from Locauto Group - Milano Malpensa Aeroporto T1
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Every thing was fast and clear 🤍I will repeat the experience
Every thing was fast and clear 🤍
August 12, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Many thanks for Locauto company and all…
Many thanks for Locauto company and all staff excellent services and many thanks for Mr. Fabio
August 15, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
The staff was very kind
The staff was very kind. Very easy to receive and return the car. Brand new car.
August 19, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Too much time we waiting on line at MXP
August 12, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Dear Carlos Eduardo,thank you for sharing your feedback.
We are sincerely sorry for the long wait time you experienced at our location. We know how exhausting travel can be, and after a long flight, the last thing you want to do is stand in a line. Our goal is always to deliver a fast, efficient service to get you on the road as quickly as possible, and we clearly missed the mark during your arrival.
We have taken note of your comments and will work directly with our airport team to improve our counter procedures and reduce wait times.
We truly appreciate your patience and hope to welcome you back for a much faster, smoother experience on your next trip.
Elisa
Excellent experience from start to…
Excellent experience from start to finish! The car was clean, comfortable, and in excellent condition. The entire rental process was smooth, quick, and hassle-free, while the staff were very professional, friendly, and helpful.
Everything was exactly as expected, and both the pick-up and return were handled efficiently. I was particularly impressed by the transparency and the overall quality of the service.
I would definitely choose this company again for my next trip to Italy and highly recommend it to anyone looking for a reliable and professional car rental company.
August 19, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Good service and easy pick-up and…
Good service and easy pick-up and return. The car was clean inside, but had quite a few dents on the outside.
August 12, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Dear Atli,thank you for your review!
We are glad that you enjoyed our service!
We look forward to welcoming you back in he future!
Elisa
Reply from Locauto Group - Milano Malpensa Aeroporto T1
That's great to hear! See you soon, Angelo
Misinformation about the tolerance time for delays
We picked up the car from Milano Malpensa Airport and to deliver it at the Termini Station in Rome. The officer said us that the company has 2 hours of torelance for delays. In Rome, we arrived the office but that office was for only pick_ups. We searched the other office for an half hour. We were late and the officer there demanded a full day's fee from us for a minor delay, stating that they made no exceptions. Furthermore, he rudely accused me of lying and of not speaking proper English. I spent a long time trying to get through to the company's customer service representative. Ultimately, we were forced to pay the charge. Being both misinformed and accused of lying made for a terrible experience at the end of our vacation.
August 10, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you Ezel for taking the time to share your feedback regarding your experience with Locauto. We sincerely apologize for the difficulties you encountered during the vehicle drop-off, and we regret that we fell short of your expectations.
As outlined in our terms and conditions, our standard grace period for returns is 59 minutes. It appears there may have been a misunderstanding regarding this policy at the time of pick-up. We appreciate you bringing this to our attention, as your feedback is invaluable in helping us improve our communication and prevent this from happening in the future.
Sara
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Reply from Locauto Group - Milano Malpensa Aeroporto T1
We're happy to hear you had a great time in Italy. See you soon, Ginevra
No problems getting the car
No problems getting the car, or leaving it afterwards. Good price and no waiting time. A little bit old car, therefore not the highest score.
August 17, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Dear Tor,thank you for sharing you experience.
We are glad that you enjoyed our service.
At teh same time, we apologize if the car did not meet your expectations this time.
We hope to welcome you back for a 5-star experience next time!
Elisa
Reply from Locauto Group - Milano Malpensa Aeroporto T1
That's great to hear! See you soon, Angelo
Excellent service
Excellent service, smooth process, and friendly staff. Everything was easy and professional. Highly recommended!
August 18, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
We're happy to hear you had a great time in Italy. See you soon, Ginevra
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.