We had an excellent experience from start to finish. The car was very clean, comfortable, well maintained, and in great condition. We had no issues at all during the entire rental period, and it was... See more
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I recently rented a car from Locauto Group at Milan Malpensa Airport Terminal 1, and overall, it was a good and hassle-free experience. Counter Check-inWait time: There were a few people ahead of... See more
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We arrived at Malpensa at 11:30 p.m. only to find out that the car we had rented and paid for in advance was not available. We were travelling with two young children and had no option of staying... See more
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I had a reservation with Avis at Malpensa airport in Milan only to find it was two hour wait to get my reserved car. I went to the Locauto kiosk and had a car rented for the same price in 10 minutes.... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Milano Malpensa Terminal 1, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 +39 0243020402. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Ferno, 21010, Malpensa, Varese / Lombardia, Italy
- +39 0243020402
Unisciti a MyLocauto Friends
4.6
Excellent
10K reviews
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Misinformation about the tolerance time for delays
We picked up the car from Milano Malpensa Airport and to deliver it at the Termini Station in Rome. The officer said us that the company has 2 hours of torelance for delays. In Rome, we arrived the office but that office was for only pick_ups. We searched the other office for an half hour. We were late and the officer there demanded a full day's fee from us for a minor delay, stating that they made no exceptions. Furthermore, he rudely accused me of lying and of not speaking proper English. I spent a long time trying to get through to the company's customer service representative. Ultimately, we were forced to pay the charge. Being both misinformed and accused of lying made for a terrible experience at the end of our vacation.
August 10, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you Ezel for taking the time to share your feedback regarding your experience with Locauto. We sincerely apologize for the difficulties you encountered during the vehicle drop-off, and we regret that we fell short of your expectations.
As outlined in our terms and conditions, our standard grace period for returns is 59 minutes. It appears there may have been a misunderstanding regarding this policy at the time of pick-up. We appreciate you bringing this to our attention, as your feedback is invaluable in helping us improve our communication and prevent this from happening in the future.
Sara
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Reply from Locauto Group - Milano Malpensa Aeroporto T1
We're happy to hear you had a great time in Italy. See you soon, Ginevra
No problems getting the car
No problems getting the car, or leaving it afterwards. Good price and no waiting time. A little bit old car, therefore not the highest score.
August 17, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Dear Tor,thank you for sharing you experience.
We are glad that you enjoyed our service.
At teh same time, we apologize if the car did not meet your expectations this time.
We hope to welcome you back for a 5-star experience next time!
Elisa
Reply from Locauto Group - Milano Malpensa Aeroporto T1
That's great to hear! See you soon, Angelo
Excellent service
Excellent service, smooth process, and friendly staff. Everything was easy and professional. Highly recommended!
August 18, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Very good experience with this Company
Very good experience with this Company, no any issues faced during their service
August 11, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Very nice
Everything went good and fast, car pick up as well as return 😊 Maybe you could only improve the information about return location in Bergamo, becouse we had a little trouble finding the place
August 18, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Hello, so glad you enjoyed the trip with us, Fabio
Easy checkin and check out
Easy checkin and check out, employees are kind and supportive.
Locauto is always my first choice whenever visiting Italy.
August 18, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
The service was excellent
The service was excellent when we recently rented a car from Locauto in Milano. Everything was done really smoothly, there was no waiting and we got a great car for our trip.
August 16, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Hello, so glad you enjoyed the trip with us, Fabio
Worse than the last time
This time, I got an old, high-mileage, underpowered car. During drop-off, I almost missed my flight due to the mess — the staff couldn't find my reservation, and the car had been assigned to another person (some Marco).
August 17, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Dear Bartosz,thank you for your review.
We are truly sorry for the misunderstanding and the delay you experienced during your vehicle drop-off. We deeply regret any distress this situation caused regarding your flight, as this is certainly not the level of organization we strive to deliver.
We sincerely appreciate your patience while our team worked to resolve the issue. We hope to have the opportunity to welcome you back in the future to provide you with the seamless, high-quality service you deserve.
Elisa
Our experience was very good
Our experience was very good. The car pick-up was quick and easy. The car was new and in good condition, and it was diesel, which helped us save quite a bit of money during the trip.
Returning the car was also very quick and hassle-free. We had no problems at all to report. Overall, our experience was 100% positive and successful.
August 17, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Super feedback, thank you very much! See you soon onboard again with us. Fabio
False claim of damage
August 9, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Ciao David,thank you for your review.
We are truly sorry to hear about your dissatisfaction regarding the damage charge. We would like to reassure you that transparency and fairness are fundamental priorities in how we operate.
Every claim is supported by detailed inspection reports and documentation. To review the photos, damage report, or any related documentation regarding your rental, please contact our dedicated Customer Service team directly at https://portale.locautorent.com/websitecs/cs-home.aspx
We hope to welcome you back for a better experience next time.
Elisa
Reply from Locauto Group - Milano Malpensa Aeroporto T1
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Excellent service
August 5, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you for taking the time to leave us a positive review. See you soon, Enrico
It was a great experience
It was a great experience. The staff were very professional, friendly, and helpful, and the process was smooth and did not take long.
The car pickup was from another Locauto office in the parking area, using a document provided by the first office. The car was in good condition.
Title:
Great experience and excellent service
August 14, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Everything fine and good service to.
July 29, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Easy and fast car collection process
Easy and fast car collection process. Got new and comfortable vehicle
August 15, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
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