When picking up a car, it is worth doing the check-in online, it shortens the process as much as possible in the office itself. I reported a Volkswagen Golf, but I received another car (Seat), but it... See more
Company replied

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When picking up a car, it is worth doing the check-in online, it shortens the process as much as possible in the office itself. I reported a Volkswagen Golf, but I received another car (Seat), but it... See more
Company replied
Good price, office was not easy to see, then had to go to different location (not too far away) for car. Insurance was an additional charge. Car was clean but lots of little bits of damage/scratches t... See more
Company replied
Very convenient, quick and competitive price! The Car is in excellent condition. We picked up the car from milan centrale and drop off was in MXP airport with easy access and the instructions was clea... See more
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We were supposed to get a volkswagen t-cross It was out of stock and they upgraded us to a new Audi A3 at no extra charge And we gave good tips for driving in Italy because of all the cameras and... See more
Company replied
Presso l'ufficio Locauto Rent di Milano Porta Romana, in viale Monte Nero 41, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 3932110990. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Risparmia tempo ed evita code con lo Smart Check-In: il noleggio veloce e sicuro.
Viale Monte Nero 41, 20135, Milano, Lombardia, Italy

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we have received the same car as expected
the car was in good condition
not sparkling clean
the process was quick
the return was also fast
efficient
the location on the airport MXP on return was not that clear

Reply from Locauto Group - Milano Porta Romana

Reply from Locauto Group - Milano Porta Romana

Reply from Locauto Group - Milano Porta Romana
Great attention from the employee in the Milan pick up office. Way beyond his job obligations. Really kind and helpful guy. I'm sorry I can't remember his name.

Reply from Locauto Group - Milano Porta Romana
Great comfortable new car, excellent renting company with adequate terms and conditions.

Reply from Locauto Group - Milano Porta Romana
Great and helpful agent at the pick up location. fast easy and for a decent price.

Reply from Locauto Group - Milano Porta Romana

Reply from Locauto Group - Milano Porta Romana
I might be the most loyal customer of Locauto since moving to Milan and yet they always manage to surprise me with their friendly attitude and kindness. I have always been renting from the Malpensa office as they were really nice and it was really convenient for me however recently I had the pleasure to rent from the Porta Romana office and I think I’ll be sticking here for a while. Benjamin, the employee working at the Porta Romana office, was so helpful and very knowledgeable, especially in the language of English, which was an important shocker considering in Italy the English language is generally neglected. He was the sweetest in terms of customer service. I would recommend Locauto and the Porta Romana office 100%. Thank you so so much Benjamin once again for everything, you’re the best!

Reply from Locauto Group - Milano Porta Romana
Customer Service was very efficient and staff very friendly!

Reply from Locauto Group - Milano Porta Romana
To be very honest Beniamino Monaco was the one who made the experience 5 star for us even when we had some issues
He went beyond customer service well done Beniamo keep up the good work.
Also the Bergamo airport depot did a good job with the replacement vehicle
Thank You

Reply from Locauto Group - Milano Porta Romana

Reply from Locauto Group - Milano Porta Romana
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