All steps of rental period was perfect. Many thanks to lady (booking staff) at Centrala Station, the person (service) giving and taking back the car. All perfect. I will be back for renting again.
Company replied
Location
Switch locationPiazza Duca d'Aosta 1, Galleria delle Carrozze, 20125 Milano, Lombardia, IT
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See what reviewers are saying
Milan Central Station : Directions on finding the rental car parking turned out to be confusing "behind the basketball courts". Instead just say "look for the Sixt signs on the right when you get... See more
Company replied
We had a seamless experience. No issues at the pickup and no waiting line for us at the hour we arrived in Rome (mid-morning). The car was modern and of better quality than other experiences we had... See more
Company replied
Flexibility & quick vehicle pickup. i got the vehicle from Milan central station, the employee (i don't remember her name) was polite and expertise in her work. the car was Kia sportage of the year.... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Milano Stazione Centrale potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020420. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.
Contact info
Piazza Duca d'Aosta 1, Galleria delle Carrozze, 20125, Milano, Lombardia, Italy
- +39 0243020420
Unisciti a MyLocauto Friends
4.5
Excellent
4K reviews
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One way rental
This was a one way rental Milan to Civitavecchia. Locauto at the Milan is just the office. You will need to walk to the 5 minutes to pick up the car side. Other than this is was easy pick and drop off
September 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
24/7 car return
24/7 car return, full coverage insurance less expensive than competitors, the quality of cars can improve to better and more reliable brands.
Nora in central station was excellent in customer service, made the first time process a breeze.
September 30, 2026
Reply from Locauto Group - Milano Stazione Centrale
Dear Roberto,thank you for your kind review.
We are glad that you enjoyed our service and our helpful staff.
We hope to welcome you back for a 5-star experience next time!
Elisa
Great costumer service
Pleasant people, very helpful, made the whole experience simple and easy.
September 28, 2026
Reply from Locauto Group - Milano Stazione Centrale
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
The car and Arthur out attendant at…
The car and Arthur out attendant at drop off was great.
September 28, 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
Thank you for taking the time to leave us a positive review. See you soon, Enrico
All the staff was nice and professionnal
September 28, 2026
Reply from Locauto Group - Milano Stazione Centrale
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
renting process was simple
renting process was simple, returning was made easier with the help of david - advised us to pump petrol prior to returning else we'd have incurred much greater costs.
September 28, 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
Thank you for taking the time to leave us a positive review. See you soon, Enrico
We had some problems with the…
We had some problems with the reservation and the staff in the agency wasn't very helpful. I had full insurance and after the windshield had a crack in it, the assistance also wasn't very helpful dealing with this problem.
September 1, 2026
Reply from Locauto Group - Milano Stazione Centrale
Dear Ehud,Thank you for reaching out and sharing your experience with us. We are deeply sorry to hear about the issues you encountered with your reservation and the lack of support you experienced regarding the cracked windshield.
Providing helpful, efficient assistance—especially when unexpected damage occurs—is a fundamental part of our service, and we sincerely apologize for falling short of these standards during your rental.
We hope to have the opportunity to restore your confidence in our service in the future.
Elisa
Milan Central Station
Milan Central Station :
Directions on finding the rental car parking turned out to be confusing "behind the basketball courts". Instead just say "look for the Sixt signs on the right when you get to the basketball court, and enter the building all the way to the far back."
I mentioned this to the attendant and received a dismissive reply.
The car's fuel tank was not full, and had no spare-wheel, and when stating that the intended trip would cover 2000 km, got told that is the way it is in Italy. I requested a car with a spare-wheel, but was told it was not available. I said I was not happy with the situation, and the attendant told me " sir, no-one told you to come to Italy and rent a car". Perhaps not exactly a professional response?
The receiving staff in Salerno was very friendly and professional.
September 20, 2026
Reply from Locauto Group - Milano Stazione Centrale
Dear Faan,Thank you for taking the time to provide us with such detailed feedback. We are glad to hear that our receiving team in Salerno was friendly and professional, but we are deeply sorry for the experience you had during your pick-up.
We take your report very seriously and will address this directly with the branch management to improve our customer service and update our instructions to make finding the parking area clearer for future travelers.
Regarding the spare wheel, please note that manufacturers equip most modern rental vehicles with an emergency tire inflator/repair kit instead of a full spare tire. Both options comply fully with legal and safety requirements in Italy, and the specific setup depends on the vehicle's manufacturer and model specifications.
We are truly sorry for the frustration this situation caused and for how it was handled at the counter. We value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a much better experience in the future.
Elisa
All steps of rental period was perfect
All steps of rental period was perfect. Many thanks to lady (booking staff) at Centrala Station, the person (service) giving and taking back the car. All perfect. I will be back for renting again.
September 20, 2026
Reply from Locauto Group - Milano Stazione Centrale
That's great to hear! See you soon, Angelo
Reply from Locauto Group - Milano Stazione Centrale
Hey, thank you so much for your kind words. we hope to see you soon! Erika
very friendly staff and nice car
September 21, 2026
Reply from Locauto Group - Milano Stazione Centrale
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Flexibility & quick vehicle pickup.
Flexibility & quick vehicle pickup.
i got the vehicle from Milan central station, the employee (i don't remember her name) was polite and expertise in her work.
the car was Kia sportage of the year.
September 14, 2026
Reply from Locauto Group - Milano Stazione Centrale
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Very good car rent
Very good car rent, good parking slot, clean cars, prices are ok, everything fine.
September 18, 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Almost everything went smooth and well
Almost everything went smooth and well. The staff has been very well customer oriented in resolving any issues with regard to the actual booking i.e., - surprise, surprise - a one way rental fee and extra upfront payment that we weren‘t aware of from our booking confirmation papers. We finally agreed to pay otherwise the booking could not be initiated - somewhat frustrating!!
September 19, 2026
Reply from Locauto Group - Milano Stazione Centrale
Dear Gernot,Thank you for taking the time to share your feedback with us. We are pleased to hear that our local team was helpful, customer-oriented, and able to assist you at the desk.At the same time, we understand your frustration regarding the fees you were not aware of. Please kindly note that all booking details, fee summaries, and confirmation documents are issued directly by the third-party broker through which the reservation was made. As a rental provider, we must apply the rates and conditions agreed upon at the counter to initiate the rental, but we always strive for maximum transparency.
We truly appreciate your constructive comments and hope to have the opportunity to welcome you back again in the future for a completely seamless experience.
Elisa
I made a reservation and paid for the…
I made a reservation and paid for the car at the Novara branch. However, when I arrived to collect the vehicle, there was no car available for me.
As a result, I had to contact customer service, who directed me to collect the car from Milan Central Train Station instead.
September 12, 2026
Reply from Locauto Group - Milano Stazione Centrale
Dear Al Hajri,thank you for taking the time to write this review.
We are deeply sorry for the inconvenience and frustration this caused you.
That being said, we are glad that our customer service team was able to resolve the issue and provide you with a car at Milan Central Station. We truly value your feedback, as it helps us improve our service and prevent similar situations from happening in the future.
Thank you for your patience, and we hope to welcome you back for a seamless 5-star experience next time!
Elisa
Reply from Locauto Group - Milano Stazione Centrale
Dear Daniel,thank you for your review.
We are truly sorry to hear that your experience with our pick-up and drop-off service, as well as the value for money, did not meet your expectations.
We take your feedback seriously as we continuously work to improve our customer experience. We hope to have another opportunity in the future to welcome you back and regain your trust with a much better service.
Elisa
Everyone I dealt with was pleasant and…
Everyone o d apt with was pleasant and eager to please.
They made what could have been complicated very easy
September 10, 2026
Reply from Locauto Group - Milano Stazione Centrale
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Great service and really helped me out…
Great service and really helped me out in a problem. I had Gianluca and he was very accommodating. Very much appreciate him.
September 15, 2026
Unprompted review
Reply from Locauto Group - Milano Stazione Centrale
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Excellent and very efficient…
Excellent and very efficient experience, in fact best I have experienced in terms of simplicity and timing ahead of hertz, sixt and national
September 15, 2026
Reply from Locauto Group - Milano Stazione Centrale
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Один сотрудник испортил всё
I’m giving it one star because of one employee, although the company as a whole is good.
I had a reservation without a deposit, and I arrived on time. The employee at the central counter refused to issue a car using my named debit card. The reason: the security code isn’t printed on the plastic. There’s no such rule in the voucher or in the Locauto terms and conditions. It took an hour and a half to resolve the dispute. She refused to call the aggregator or call the manager. Because of this, I cancelled the next rental because I was stressed.
Later, another employee, Ivana K., accepted the same card and issued the car in a few minutes. Thank you to her: she was polite, calm, and followed the rules.
Later, I rented a car from Locauto in Florence, and everything was great: no issues with the card, the car was issued in 5 minutes.
The company itself and the other employees are excellent. But the impression of the trip was spoiled by one person who makes up rules that don’t exist. Please conduct staff training.
September 10, 2026
Reply from Locauto Group - Milano Stazione Centrale
Dear Mikhail,
Thank you for your review. We are glad that everything went well in the end and that you had an overall pleasant experience with us.
Regarding our team's attitude, we sincerely apologize, as this does not reflect our standards. Unfortunately, rush hours and high-stress situations can sometimes lead to misunderstandings. Please rest assured that Locauto regularly organizes training for all our employees to prevent this.
We hope to have another opportunity to welcome you back and provide you with an even better experience in the future.
Chiara
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