We used Local Auto throughout our Italian vacation, starting in Venice and travelling extensively through Southern Italy, with two vehicle changes along the way. The service was excellent from start t... See more
Company replied

Piazza Duca d'Aosta 1, Galleria delle Carrozze, 20125 Milano, Lombardia, IT
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We used Local Auto throughout our Italian vacation, starting in Venice and travelling extensively through Southern Italy, with two vehicle changes along the way. The service was excellent from start t... See more
Company replied
Great car rental. Super quick and easy collection and return. Jean Luca was a great worker on the return! Very helpful and understanding. Highly recommend!
Company replied
The customer service people we dealt with were really helpful and friendly. They explained things clearly and simply. Importantly there wasn’t the usual push to sell more insurance that you get with... See more
Company replied
It' was a great experience with locauto group, really it was my first experience with them and i 'm very satisfy with the service gived ...!!! Only one thing maybe in future if they can put a better... See more
Company replied
Presso l'ufficio Locauto Rent di Milano Stazione Centrale potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020420. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.
Piazza Duca d'Aosta 1, Galleria delle Carrozze, 20125, Milano, Lombardia, Italy

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We could get the car without prior reservation, and the rental process was so easy as well.

Reply from Locauto Group - Milano Stazione Centrale
Easy process, friendly people. Wish you had bigger cars !!!

Reply from Locauto Group - Milano Stazione Centrale

Reply from Locauto Group - Milano Stazione Centrale
Arthur provided exceptional service from start to finish. He was professional, friendly, patient, and genuinely committed to making sure everything went smoothly. He answered every question clearly, took the time to help with every detail, and made the whole experience easy and stress-free. It's rare to meet someone who cares so much about customer satisfaction. Thanks to Arthur, our experience exceeded all expectations. Highly recommended, and I would gladly choose this company again because of him. Thank you, Arthur!

Reply from Locauto Group - Milano Stazione Centrale
Tiam did a great job servicing our return!

Reply from Locauto Group - Milano Stazione Centrale
Thiam made the experience great for us. Got a great car as well. Easy check in and out. Would recommend and will use them onwards!

Reply from Locauto Group - Milano Stazione Centrale
Everything is fine. We are taking the car for the second time in this company.

Reply from Locauto Group - Milano Stazione Centrale

Reply from Locauto Group - Milano Stazione Centrale

Reply from Locauto Group - Milano Stazione Centrale
Great service at receiving and returning the car. Expensive.

Reply from Locauto Group - Milano Stazione Centrale
Tiam assisted me and all was smooth thanks!! Great rental in Italy will recommend you.

Reply from Locauto Group - Milano Stazione Centrale

Reply from Locauto Group - Milano Stazione Centrale
Gianluca and Artur. Great chaps helped us out greatly during our process. Super professional guys thank you.

Reply from Locauto Group - Milano Stazione Centrale
Really good experience overall. They are very helpful and process was really smooth.

Reply from Locauto Group - Milano Stazione Centrale
Had e great experience with arthur at the car return in milano centrale! Very friendly and polite. Grazie

Reply from Locauto Group - Milano Stazione Centrale
David was wonderful to deal with all great thanks

Reply from Locauto Group - Milano Stazione Centrale
The customer service people we dealt with were really helpful and friendly. They explained things clearly and simply. Importantly there wasn’t the usual push to sell more insurance that you get with the other rental companies.
We had chosen the wrong drop-off terminal at the airport and the customer service team picked this up and fixed it, again, no problem. The drop off instructions were great - QR code was a great idea.

Reply from Locauto Group - Milano Stazione Centrale
Easy pick up and return. Good service. Nice and clean car.
Took some time to get the car, but besides that I got nothing to complain about.

Reply from Locauto Group - Milano Stazione Centrale
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