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Locauto Group - Milano Stazione Centrale Reviews 

3,521
TrustScore 4.5 out of 5

4.5

Piazza Duca d'Aosta 1, Galleria delle Carrozze, 20125 Milano, Lombardia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

We used Local Auto throughout our Italian vacation, starting in Venice and travelling extensively through Southern Italy, with two vehicle changes along the way. The service was excellent from start t... See more

Company replied

Rated 5 out of 5 stars

The customer service people we dealt with were really helpful and friendly. They explained things clearly and simply. Importantly there wasn’t the usual push to sell more insurance that you get with... See more

Company replied

Rated 5 out of 5 stars

Arthur provided exceptional service from start to finish. He was professional, friendly, patient, and genuinely committed to making sure everything went smoothly. He answered every question clearly, t... See more

Company replied

Rated 5 out of 5 stars

Personnel of Locauto are very positive, polite and speak English perfectly! It took me only 5 minutes to receive a quotation from a pretty girl, who instructed me about specific points. After that I r... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Milano Stazione Centrale potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020420. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.


Contact info

  • Piazza Duca d'Aosta 1, Galleria delle Carrozze, 20125, Milano, Lombardia, Italy

  • +39 0243020420
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4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.5

All reviews

(3,521)

58,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Timely and efficient service

Timely and efficient service. Very well maintained vehicle. Very easy return process. Friendly staff with no hassles. Great experience.

June 4, 2026
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Reply from Locauto Group - Milano Stazione Centrale

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Excellent car rental experience

Excellent car rental experience. Both pick-up and return processes were quick and easy. The BMW we got was very new and clean, well-maintained. Everything went smoothly from start to finish. We received more than we expected. Highly recommended and we'll only rent with Locauto!!!

June 9, 2026
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Reply from Locauto Group - Milano Stazione Centrale

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Good experience

Good experience

June 3, 2026
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Reply from Locauto Group - Milano Stazione Centrale

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 4 out of 5 stars

Easy pickup and drop off

Easy pickup and drop off. Opel Astra is perfect for Italian roads. We did have a surprise using usb charge cable that make our digital dashboard go dark. Opel mechanic at a dealership reset it for free. We luv Italian mechanics! Would recommend.

May 23, 2026
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Reply from Locauto Group - Milano Stazione Centrale

Dear Giuseppe,thank you for your kind review.
We are glad that everything went well and you enjoyed our service and our car.
We look forward to welcoming you back.
Elisa

Rated 5 out of 5 stars

Amazing customer service dropping the…

Amazing customer service dropping the car off! Italians are so nice!!!

June 1, 2026
Unprompted review
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Reply from Locauto Group - Milano Stazione Centrale

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 4 out of 5 stars

Everything was great except from the…

Everything was great except from the guidance to your depot to the Milan airport.

Your parking was to the first level and your guidance drove us to the upper stage…

All the rest were fine…

Very polite personnel and very clean car.

Thank you for your cooperation.

May 25, 2026
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

Dear Konstantinos,thank you for sharing your experience.
We are thrilled to hear that everything went well and you enjoyed our nice staff.
We apologize if it was difficult to find our car return area in Malpensa.
We have taken note of your feedback to improve our communication and directions.
We hope to welcome you back soon.
Elisa

Rated 5 out of 5 stars

Very friendly stuff

Very friendly stuff, trustworthy

May 25, 2026
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Reply from Locauto Group - Milano Stazione Centrale

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 4 out of 5 stars

Easy pick up and drop off process

Easy pick up and drop off process, but location of car collection at Milan station is not easiest to find, and it would benefit from some signage.

May 12, 2026
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

Hello Vincent,thank you for sharing your experience.
We are glad that you appreciated our smooth procedures.
We apologize for the difficulties you experienced in finding our car collection area in Milano. We will share your feedback with the relevant department to improve the instructions provided to our customers.
We hope to welcome you back in the future.Chiara

Rated 5 out of 5 stars

The service was great

The service was great. Gianluca was very kind and respectful. I hope to see him again. Perfect service.

May 28, 2026
Unprompted review
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Best car rental,we got a better car…

Best car rental,we got a better car than what we booked.

May 26, 2026
Unprompted review
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

The absolute best in Milano

The absolute best in Milano
Wonderful customer service always efficient always professional kind everybody. It’s just a great experience. Can’t recommend them enough.

May 1, 2026
Unprompted review
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 4 out of 5 stars

Nice to rent a car with this company

Nice to rent a car with this company
Smooth to rent nice cars
Downside it’s a bit expensive

May 24, 2026
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Reply from Locauto Group - Milano Stazione Centrale

Dear Rolf,thank you for sharing your feedback! We are thrilled to hear that you had a smooth experience and enjoyed our vehicles. We understand that pricing is an important factor, and we always strive to balance our rates with the high quality of service and cars we provide. We hope to welcome you back on your next trip!
Elisa

Rated 5 out of 5 stars

Wonderful service

The car was excellent. Perfect for our needs travelling in the Italian alps! Thiam was very helpful and considerate - you will be lucky if he serves you.

May 23, 2026
Unprompted review
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Good

Good and good

May 23, 2026
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Reply from Locauto Group - Milano Stazione Centrale

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

The car I rented is Ford Puma,

The car I rented is Ford Puma,
I went all the way from Milan to France, Switzerland and back to Milan. It was incredible.

Thiam, is a good guy.

May 23, 2026
Unprompted review
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

I needed a last minute rent on sunday

I needed a last minute rent on sunday, the operator at the central office in Milan was very kind, very fast and very helpfull in finding a suitable car and a good rate

Every thing worked smothh and fast

May 14, 2026
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 4 out of 5 stars

Good booking

Good booking, good return process 🤙

May 21, 2026
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

Dear Lucian,thank you for sharing your experience with Locauto.
We are glad you appreciated our booking process and our fast service when returning the car.
We hope to welcome you back soon.Elisa

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