We used Local Auto throughout our Italian vacation, starting in Venice and travelling extensively through Southern Italy, with two vehicle changes along the way. The service was excellent from start t... See more
Company replied

Piazza Duca d'Aosta 1, Galleria delle Carrozze, 20125 Milano, Lombardia, IT
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We used Local Auto throughout our Italian vacation, starting in Venice and travelling extensively through Southern Italy, with two vehicle changes along the way. The service was excellent from start t... See more
Company replied
The customer service people we dealt with were really helpful and friendly. They explained things clearly and simply. Importantly there wasn’t the usual push to sell more insurance that you get with... See more
Company replied
Arthur provided exceptional service from start to finish. He was professional, friendly, patient, and genuinely committed to making sure everything went smoothly. He answered every question clearly, t... See more
Company replied
Personnel of Locauto are very positive, polite and speak English perfectly! It took me only 5 minutes to receive a quotation from a pretty girl, who instructed me about specific points. After that I r... See more
Company replied
Presso l'ufficio Locauto Rent di Milano Stazione Centrale potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020420. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.
Piazza Duca d'Aosta 1, Galleria delle Carrozze, 20125, Milano, Lombardia, Italy

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Timely and efficient service. Very well maintained vehicle. Very easy return process. Friendly staff with no hassles. Great experience.

Reply from Locauto Group - Milano Stazione Centrale
Excellent car rental experience. Both pick-up and return processes were quick and easy. The BMW we got was very new and clean, well-maintained. Everything went smoothly from start to finish. We received more than we expected. Highly recommended and we'll only rent with Locauto!!!

Reply from Locauto Group - Milano Stazione Centrale
Easy pickup and drop off. Opel Astra is perfect for Italian roads. We did have a surprise using usb charge cable that make our digital dashboard go dark. Opel mechanic at a dealership reset it for free. We luv Italian mechanics! Would recommend.

Reply from Locauto Group - Milano Stazione Centrale
Amazing customer service dropping the car off! Italians are so nice!!!

Reply from Locauto Group - Milano Stazione Centrale

Reply from Locauto Group - Milano Stazione Centrale
Everything was great except from the guidance to your depot to the Milan airport.
Your parking was to the first level and your guidance drove us to the upper stage…
All the rest were fine…
Very polite personnel and very clean car.
Thank you for your cooperation.

Reply from Locauto Group - Milano Stazione Centrale

Reply from Locauto Group - Milano Stazione Centrale
Easy pick up and drop off process, but location of car collection at Milan station is not easiest to find, and it would benefit from some signage.

Reply from Locauto Group - Milano Stazione Centrale
The service was great. Gianluca was very kind and respectful. I hope to see him again. Perfect service.

Reply from Locauto Group - Milano Stazione Centrale
Best car rental,we got a better car than what we booked.

Reply from Locauto Group - Milano Stazione Centrale
The absolute best in Milano
Wonderful customer service always efficient always professional kind everybody. It’s just a great experience. Can’t recommend them enough.

Reply from Locauto Group - Milano Stazione Centrale
Great service especially by tiam who provided us with everything we needed

Reply from Locauto Group - Milano Stazione Centrale

Reply from Locauto Group - Milano Stazione Centrale
Nice to rent a car with this company
Smooth to rent nice cars
Downside it’s a bit expensive

Reply from Locauto Group - Milano Stazione Centrale
The car was excellent. Perfect for our needs travelling in the Italian alps! Thiam was very helpful and considerate - you will be lucky if he serves you.

Reply from Locauto Group - Milano Stazione Centrale
The car I rented is Ford Puma,
I went all the way from Milan to France, Switzerland and back to Milan. It was incredible.
Thiam, is a good guy.

Reply from Locauto Group - Milano Stazione Centrale
I needed a last minute rent on sunday, the operator at the central office in Milan was very kind, very fast and very helpfull in finding a suitable car and a good rate
Every thing worked smothh and fast

Reply from Locauto Group - Milano Stazione Centrale

Reply from Locauto Group - Milano Stazione Centrale
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