Locauto Group - Milano Stazione Centrale Reviews 

Received car not on my regular timing. The office help me on this issue. The car was clean and ready to go.

The car was great. Good and kindly staff. It was pretty easy to get a car and give it back.

Dear Locauto Support Team,
I am writing to formally express my strongest dissatisfaction with the service I received during my recent car rental in Milan (vehicle OPEL CORSA 5P 1.2BZ 100CV GS, with plate GW306XR, from the rental MIT 7362).
1. Data Privacy and Security Breach:
When renting the vehicle, I provided my personal contact details exclusively to your company. Following the directions provided by your staff, I received a traffic fine notification. Upon visiting the website indicated by your system to pay the fine, it became clear that my payment details were compromised by a third party, resulting in an unauthorized charge of 150 EUR. I believe that a security flaw in your system led to this data breach.
2. Unsubstantiated Claims for Damages:
I have received a notification demanding a payment of 260 EUR for alleged damages and 70 EUR in administrative fees. I categorically reject these claims. I have photographic evidence of the vehicle taken before pick-up and a video recording taken at the time of return, which clearly demonstrate that the vehicle was returned in perfect condition. To date, you have not provided any photographic evidence or documentation to support these charges.
I hereby request the following:
The immediate cancellation of the 260 EUR damage charge and the 70 EUR administrative fee.
Detailed evidence (high-resolution photographs) of the alleged damages. Your current claim for 260 EUR is completely baseless. I have attached the documents and my own visual evidence to support this.
An official explanation regarding the security breach that allowed unauthorized third-party access to my personal data.
Please be advised that if this matter is not resolved promptly, I will be forced to escalate this complaint to the relevant consumer protection authorities and local law enforcement.
I look forward to your immediate response.
Sincerely,
Giorgi Tskhvediashvili

Great team, great car, everything worked out very well..

I didn't take the car I wanted, besides the attendant said I couldn't do smart check in, and asked for my cnh, but when she went to take a picture she used the international permit to drive, so I believe I didn't need the cnh of Brazil. Very complicated

It is very easy and convenient to get and hand over the car,

very nice！I feeling good

By far the easiest and fastest rental company out of the many I have tried over the years!
I keep coming back for the quick and helpful service and always nice staff.
Who had thought that was possible with an car rental company.
You can pre-fill your details in their digital system and save SO much time and hassle when picking up your car.

Gave us completely incorrect coordinates for where to leave the car. Because we had to circle around Malpensa Airport, sent us to the wrong terminal, which meant we had to waste time leaving the car in one terminal and then going to another terminal to catch our flight.

You also missed the documents when we pick up the car.

Gianluca was the last amazing attendant and was very informative and kind. It was such a pleasant experience!!! Thank you for making our car rental experience so perfect

All went well and extremely smooth and efficient - the car was ready, clean, and immediately available, the return was easy and fast. Thank you very much!

Easy receiving and return. No trying to bullshit you with some hidden damages. The only tjing is that it was easy to find their return point in the Malpensa airport.

Staff are friendly and easy to work with. Rented a car at the last minute and had it ready right away. The Milano Central Station booking desk is in the very Southeast corner of the station, next to the East exit. The cars are picked up in the garage under the train tracks to the Northwest. Follow the instructions carefully to find the garage.

Great experience. Smooth, professional crew and very nice

Locauto provided a good rental experience so I have given a 5 star rating.

I picked up at the Milan train station and then dropped off at Pisa Airport. The locations were useful and the experience was straightforward. Both sets of staff were friendly and professional, the car worked well and was as advertised.

Several observations:

I appreciated that they were willing to take my 'Online only bank' (Monzo) credit card and I believe they also accept debit cards, both of which are not accepted by some other rental car companies, this was useful as I did not have my other cards on me at the time.

I booked direct and that seemed to work perfectly well, they did briefly try to sell me upgraded insurance, but they weren't overly pushy about it. The service from all staff was friendly, professional, and prompt.

The car I rented had a minor bit of cosmetic damage at the point of rental (a scratched/scuffed back wheel arch), but was in otherwise good condition. I took photos in case, but they were honest and had good record keeping on the state of the car so there was no issue (as it should be, but worth noting as I know it's not always that way).

Good car , staff

The Fiat we received was top notch in every respect,size,fuel economy and very easy to drive.The only thing was picking up in Malan and dropping off in Florence very hard to find pickup and drop-off locations.

Timely and efficient service. Very well maintained vehicle. Very easy return process. Friendly staff with no hassles. Great experience.