Very friendly and helpful staff. The process of renting and returning the car went very smoothly and without any complications. The car, a Fiat 600 hybrid, was rented at the Palermo airport after 10 p... See more
Company replied
Location
Switch locationPalermo - Aeroporto Punta Raisi 1, Terminal, 90045 Cinisi, Sicilia, IT
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See what reviewers are saying
I made the reservation by phone, and the employee was extremely helpful and accommodating. When I picked up the car at Palermo Airport in Italy, the staff were friendly and the process was quick and... See more
Company replied
The Catania airport was closed and the flight was diverted to Palermo. We arrived at night. The only company that offered a reasonable price and acted quickly. The return to Catania airport went smoot... See more
Company replied
Almost brand a new car , and reasonably priced , with no need for a deposit . Pietro who we dealt with was very pleasant and friendly . When we returned the car I was expecting extra cost for dints... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Palermo Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Palermo - Aeroporto Punta Raisi 1, Terminal, 90045, Cinisi, Sicilia, Italy
- +39 0243020408
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4.7
Excellent
10K reviews
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Impeccable Experience
Pick up was easy, car in great condition, return also super simple. Overall impeccable great experience
June 20, 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Reply from Locauto Group - Palermo Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
I had a very positive experience with…
I had a very positive experience with Locauto. The whole process was straightforward from start to finish. Everything worked exactly as promised, with clear communication and a smooth, well-organised system.
The staff were friendly, helpful and professional, and the automated check-in and return process made everything quick and easy without feeling impersonal. The car was exactly what I expected, and there were no surprises.
Overall, a reliable and stress-free experience. I would happily use Locauto again and would recommend them to anyone looking for a straightforward car hire company.
July 6, 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Very good and smooth experience
Very good and smooth experience! A modern cat with all features that were said to be. Descent instructions before, not to much not to little info. Shouldn't say perhaps, but due to heavy traffic in Palermo the last day we were 45 min late, but that was OK for the company - that's good service I would say! Also easy to rent by Booking.com, in our case.
June 26, 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Good car, good company to deal with.
Efficient checkout and check in with easy access at the airport. Rental employee was happy to answer my questions and set controls for me. They're happy with me checking it over start and finish. The car was new, comfortable and good to drive. This is the fifth or sixth time with Locauto and the third time I've had a new car - they seem to look after their fleet and replace regularly. I'm very happy to come back and use them again.
June 28, 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Great rental experience
Great rental experience. Very smooth process. Staff very friendly. Great location to pick up the car from the airport. I would definitely rent with them again
July 6, 2026
Reply from Locauto Group - Palermo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
The man at the counter in the airport…
The man at the counter in the airport building behaved like an officer. Not very cooperative. A real off turn. All in all my renting exeperience was good. The men who handed over the car where very polite and cooperative! And explained everything. Very good!
June 29, 2026
Reply from Locauto Group - Palermo Aeroporto
Hello Jochen, thank you for choosing Locauto and for sharing your experiece!
We are glad we could welcome you and assist you during your trip in Palermo. We hope to welcome you again soon!
sara
Great staff and good experience
Great staff, they were fast and friendly, I recommend them, also the return was smooth, Pietro was nice and the check was done before I was able to unload the luggage.
July 6, 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for the great review! Stefania
Reply from Locauto Group - Palermo Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Perfect
Perfect. Very kind and they accepted my French credit card that other car rental companies would not accept
July 5, 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Everything was super fast
Everything was super fast, in like 10 min we got the car.The staff is amazing, all recomendation to this car company.
July 4, 2026
Reply from Locauto Group - Palermo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Because of a flat tyre
Because of a flat tyre, I couldn’t return the car. They immediately charged the maximum rate to my card, including all the insurance options. A very customer-unfriendly way of doing business!
June 27, 2026
Reply from Locauto Group - Palermo Aeroporto
Dear PWN, thank you for sharing your experience and giving us the opportunity to clarify this matter. We would like to explain that the additional amount charged was not for coverage. Coverage options must be selected at the start of the rental and cannot be added at drop-off.
The charge you are seeing is actually for an extra rental day. Because you picked up the vehicle earlier than your originally scheduled time, our system automatically calculated an additional day. This was charged at the daily rate and under the same conditions as the rest of your rental agreement. If you need support on this matter, please consider getting in touch with our Customer Service at the link https://portale.locautorent.com/websitecs/cs-home.aspx
Anna
Everything was perfect
Everything was perfect! We got an almost brand-new, clean car, and both the check-in and check-out processes were quick and smooth. We picked up the car at the airport and returned it in the city without any issues. Great experience - I would definitely recommend this company.
June 17, 2026
Reply from Locauto Group - Palermo Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group - Palermo Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Everything was ok
July 3, 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Reply from Locauto Group - Palermo Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Give a nice person to a chek in
Give a nice person to a chek in, because the men there was just like thet he was the God. Firs and last time taking thet agency.
July 3, 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Sandi,thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience at the check-in counter.
Our goal is always to welcome our guests with kindness, professionalism, and a helpful attitude. What you described certainly does not reflect our customer service values. Please rest assured that we take comments like yours very seriously.
We would love the opportunity to regain your trust, we will do our absolute best to provide you with a better service next time.Elisa
Excellent Service – Highly Recommended
Everything went quickly and smoothly. We'll definitely rent a car from them again next time. Thank you!
June 26, 2026
Reply from Locauto Group - Palermo Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Everything as booked
Booking process made easy. Brand new car in the requested category. Pick up and drop off made easy. Tank full. Staff helped with setting up the system language (it was in a completely unknown one). Vehicle was not properly cleaned before delivery on the outside, not a big deal but something to improve.
June 26, 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Reply from Locauto Group - Palermo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
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