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Locauto Group - Palermo Notarbartolo Reviews 

1,712
TrustScore 4.5 out of 5

4.7

Via Umberto Giordano 8, 90144 Palermo, Sicilia, IT


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Rated 4 out of 5 stars

The car was as expected when booked on line. The Fiat Panda was new, in excellent driving condition, with good air conditioning. The interior seats were a little dirty upon pick up, but not much to co... See more

Company replied

Rated 5 out of 5 stars

There were no problems with a service, only surprise was a need for physical creadit card, maybe virtual one (in mobile phone) could be considered. Gentleman there was fine.

Company replied

Rated 5 out of 5 stars

After renting cars in many countries over the years, I can confidently say this was one of the best experiences I’ve had with a rental company. The service was fast, efficient, and completely stress-f... See more

Company replied

Rated 5 out of 5 stars

NEW car abd great services. As most of the cars we saw at the return parking. The oick up was fast end efficient The return in Palermo, was comlicated as we left our camera in the car. but the locauto... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Palermo Via Umberto Giordano 8 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0916850991 Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,712)

57,731 reviews in the last 12 months

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Rated 5 out of 5 stars

No problem

There were no problems with a service, only surprise was a need for physical creadit card, maybe virtual one (in mobile phone) could be considered. Gentleman there was fine.

July 31, 2026
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Reply from Locauto Group - Palermo Notarbartolo

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

NEW car abd great services

NEW car abd great services. As most of the cars we saw at the return parking. The oick up was fast end efficient The return in Palermo, was comlicated as we left our camera in the car. but the locauto team wroeked hard to take it back at the car wash. Very appreciated !

July 18, 2026
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Reply from Locauto Group - Palermo Notarbartolo

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

I received a very clean

I received a very clean, brand new car. I had no problems either when picking it up or returning it. The gentleman at the office was helpful and attentive. He handled the process quickly. I recommend this company.

July 26, 2026
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Reply from Locauto Group - Palermo Notarbartolo

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 3 out of 5 stars

Money things

July 20, 2026
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Reply from Locauto Group - Palermo Notarbartolo

Dear Zsolt,thank you for your review.
We are pleased to confirm that our system has already processed your refund. We apologize for the issues you experienced and hope to welcome you back for a better experience in the future.
Elisa

Rated 5 out of 5 stars

After renting cars in many countries…

After renting cars in many countries over the years, I can confidently say this was one of the best experiences I’ve had with a rental company. The service was fast, efficient, and completely stress-free. The staff were welcoming, courteous, and always willing to help with a smile. The vehicle was spotless, in perfect condition, and the entire rental process—from pick-up to drop-off—was seamless. Excellent service all around. Highly recommended!

July 26, 2026
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Reply from Locauto Group - Palermo Notarbartolo

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 4 out of 5 stars

Overall, a great rental experience! 4.5 Stars!

The car was as expected when booked on line. The Fiat Panda was new, in excellent driving condition, with good air conditioning. The interior seats were a little dirty upon pick up, but not much to complain about. We got great service in English from Giuseppe at the Notarbartolo location in Palermo. We booked with Locauto because we believed they had an overnight key drop option, but this was only available if dropping off at the airport, so needing to return the next day to hand over the key was a bit inconvenient. However, EVERY car rental agency in Sicily is closed on Sundays, so this is just good to know when planning your road trips!

July 21, 2026
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Reply from Locauto Group - Palermo Notarbartolo

Dear Eleanor Elizabeth,thank you for sharing your experience.
We are glad that you enjoyed our service!
We hope to welcome you back and earn a 5 star rating next time!
Chiara

Rated 5 out of 5 stars

Check in and check out processes were…

Check in and check out processes were simple and straightforward.
Staff were helpful.

July 21, 2026
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Reply from Locauto Group - Palermo Notarbartolo

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Highly Recommended

Excellent experience. Easy handover at both ends, car was brand new and better than what we had ordered, and staff were fantastic. Thank you. No pushy sales on optional extras, no fuss on handover, it was a frictionless service.

July 5, 2026
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Reply from Locauto Group - Palermo Notarbartolo

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Very fast and professional service all…

Very fast and professional service all best honestly plus car park is huge sure everyone will find what they need and like!

July 16, 2026
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Reply from Locauto Group - Palermo Notarbartolo

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Great customer service and everything…

Great customer service and everything went smoothly!

July 15, 2026
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Reply from Locauto Group - Palermo Notarbartolo

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Lovely staff

Lovely staff. Incredible service.

July 14, 2026
Unprompted review
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Reply from Locauto Group - Palermo Notarbartolo

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Good experience

Easy and quick car pick up, car was clean. Very smooth car return. Thanks

July 12, 2026
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Reply from Locauto Group - Palermo Notarbartolo

Many thanks, see you soon! Erika

Rated 4 out of 5 stars

Excellent car rental service, rude local branch service

Excellent car rental service with high-quality vehicles. Unfortunately, the staff at the Palermo office were rather rude and unhelpful. Aside from that, everything else was great.

July 9, 2026
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Reply from Locauto Group - Palermo Notarbartolo

Dear Unknown,thank you for sharing your experience.
We are glad that you enjoyed our service and our car.
We are sincerely sorry if the interaction did not feel as welcoming as it should have been. It is never our intention to make a customer feel uncomfortable, as our standard approach is built on courtesy and hospitality. Sometimes, despite our best efforts, misunderstandings or stressful moments can occur.
We'd love to welcome you back and show you the high-quality service we are truly capable of.
Elisa

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Especially at drop off in Palermo!! Graze!!

July 8, 2026
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Reply from Locauto Group - Palermo Notarbartolo

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Extra super

July 1, 2026
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Reply from Locauto Group - Palermo Notarbartolo

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. The car was new, clean, and a perfect size for our travels. Booking was easy and there were no issues at all.

June 23, 2026
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Reply from Locauto Group - Palermo Notarbartolo

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Great experience with Locauto

Great experience with Locauto. From the very first moment, the staff at the Palermo location were very friendly and helpful. Excellent!

June 25, 2026
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Reply from Locauto Group - Palermo Notarbartolo

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Excellent service!

Excellent service at time of collection. Excellent service at time of return.
Car upgraded to SUV. Super condition. Drove very well. Not a single problem. The rep who helped at the time of collection was very efficient. I wish I could remember his name - he deserves a special mention.

July 3, 2026
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Reply from Locauto Group - Palermo Notarbartolo

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Friendly staff, fresh cars

Friendly staff, almost new car. Always happy with Locauto. No exception in Palermo. Grazie.

June 16, 2026
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Reply from Locauto Group - Palermo Notarbartolo

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Anna is great

Anna is great, very supportive through the days! Service was great and quick, without hidden costs!

Thanks team

June 20, 2026
Unprompted review
Locauto Group - Palermo Notarbartolo logo

Reply from Locauto Group - Palermo Notarbartolo

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

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