The car was as expected when booked on line. The Fiat Panda was new, in excellent driving condition, with good air conditioning. The interior seats were a little dirty upon pick up, but not much to co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After renting cars in many countries over the years, I can confidently say this was one of the best experiences I’ve had with a rental company. The service was fast, efficient, and completely stress-f... See more
Company replied
I received a very clean, brand new car. I had no problems either when picking it up or returning it. The gentleman at the office was helpful and attentive. He handled the process quickly. I recommend... See more
Company replied
Excellent experience. Easy handover at both ends, car was brand new and better than what we had ordered, and staff were fantastic. Thank you. No pushy sales on optional extras, no fuss on handover, it... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Palermo Via Umberto Giordano 8 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0916850991 Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Via Umberto Giordano 8, 90144, Palermo, Sicilia, Italy
- +39 0916850991
Unisciti a MyLocauto Friends
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Locauto Group - Palermo Notarbartolo
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Excellent service and a new car
Excellent service when picking up the vehicle at Notarbartolo in Palermo. Very good, almost new vehicle with a navigation system. Friendly service. Unfortunately, the staff were overwhelmed when returning the vehicle at Palermo Airport. Long lines at the parking lot and confusion between the rental and the return - but some very friendly employees.
June 3, 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your feedback. Our customer's reviews are important for us to improve the quality of the service provided. See you on the next rental, Gaia
Everything perfect!
May 27, 2025
Reply from Locauto Group - Palermo Notarbartolo
That's great to hear! See you soon, Angelo
Everything was OK.
May 26, 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for the great review! Stefania
Everything went smoothly
Everything went smoothly, top service.
Also, they were lovely to give us information about places to visit. Would rent there anytime again
June 2, 2025
Reply from Locauto Group - Palermo Notarbartolo
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Reply from Locauto Group - Palermo Notarbartolo
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Easy procedures
Since picking the car until the drop the service was very easy and trustable
May 30, 2025
Reply from Locauto Group - Palermo Notarbartolo
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Reply from Locauto Group - Palermo Notarbartolo
Many thanks, see you soon! Erika
Very efficient and help service
Very efficient and help service! The car was excellent too! Much better value than the bigger car rental companies.
May 27, 2025
Reply from Locauto Group - Palermo Notarbartolo
Many thanks, see you soon! Erika
We rent the car in Catania and end our…
We rent the car in Catania and end our trip in Palermo. Everything was OK.
May 9, 2025
Unprompted review
Reply from Locauto Group - Palermo Notarbartolo
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Very bad car, very bad service
Very bad car, very bad staff. The car was full of all kinds of scars, tire pressure warning sign kept popping up. At return we were forced to sign a paper recognising a preexisting damage, which cost €475. They maybe cheap in renting price, but surely can profit by setting up such claims
May 18, 2025
Reply from Locauto Group - Palermo Notarbartolo
We are sorry to hear that your experience was not up to standard Juan, and we appreciate you bringing this to our attention. We would like the opportunity to investigate what went wrong, so please contact our customer center department through our website: http://www.locautorent.com/customerservice Thank you, Gaia
Reply from Locauto Group - Palermo Notarbartolo
Thank you for the great review! Stefania
Reply from Locauto Group - Palermo Notarbartolo
We are so happy about your all-out stressless experience. Lucrezia
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
I put the conclusion first, if you want to avoid trouble, do not use this company.
Click to see real human reviews on yelp locauto
On 14th May we rented a car in Catania and returned in Palermo on 17th May. For our own safety we have driven with care and attention. My husband is a very sweet and gentle Spanish. We have travel & driving experiences in many countries including Japan. We live in Japan where is famous for the sensitive driving culture.
Swear to God on our mothers' names, we didn't even touch a tree branch, because we went to beach only. And we recognize the scratch from the beginning, the car is full of all kinds of scratches. We were happy and proud that we made a safe trip. However, at return two big guys insisted that a new scratch has been made. They showed us a system screen of a car illustration with 15 numbers, saying that 'the new one' was not registered. When we asked the front No.1 which damage it actually refers to, the guy responded rudely that you should have confirmed when you received the car, and didn't respond to our question directly. If we do not have a picture showing how it was like, then we will have to pay for the damage. As travellers in a place that we do not speak the native language, we concerned about our safety. There was nobody else to discuss with.
The amount requested was €475. Actually, we have bought insurance covering all damages, but we need a formal invoice to proceed it. Even though we have requested many times, instead of sending a formal invoice, they sent us their bank account and requested payment only. The whole process is so fishy, such an obvious bluff. I believe they know what they are doing. So bad.
With hindsight, the car was rented in Catania and returned in Palermo, there was no visual images showing how exactly the car looked like at the time of rental, only 15 numbers on a car illustrate. However, it took the staff no time to spot out 'a new damage'. Without contacting or confirming with Catania office, they were super certain that the damage is new and is surely by us. We have been driving in big roads, made absolutely no collision with any object. Also, the scratch did not appear new to my eyes.
After reviewing other websites, I found the reputation of Locauto has extreme ends. It is the best seller in booking.com, has many 5-star reviews on Trust Pilot which are obviously promotional.
Please don't give up on customer justice.
May 14, 2025
Unprompted review
Reply from Locauto Group - Palermo Notarbartolo
We are sorry to hear this. Please get in touch with our customer center department through our website: http://www.locautorent.com/customerservice our staff will help you to solve your issue. Thanks, Anna
Good car ans good team
May 15, 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your feedback! We can't wait to have you on board again, Luca
Everything was great
Everything was great. We got also bigger car, upgrade for the price of smaller car.
May 21, 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your feedback! Fausto
Reply from Locauto Group - Palermo Notarbartolo
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Excellent
We were treated with courtesy, everything was explained, the car was indspected jointly, easy return, and the price was fair. What else is there?
May 14, 2025
Unprompted review
Reply from Locauto Group - Palermo Notarbartolo
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your feedback Maria! We can't wait to have you on board again, Luca
Great new car - lovely people!
Great new car, easy to collect and polite staff. Make sure you write your email address very clearly so they can send you the invoice as you leave!
May 15, 2025
Reply from Locauto Group - Palermo Notarbartolo
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.