Locauto Group - Perugia Reviews 602

All went well. Just unable to pługi in , recharge my iPhone when driving- simply no socket to connect the iPhone cable.

Welcome service was excelent and delivery was perfect!

I didn't like at all how the company Locauto proceeded from the moment I arrived at the office in the city on August 9th, having made and paid for a reservation through Booking.com. From the wrong number that was on the company page (on Booking) I tried to contact several times and of course they never answered! Because it was out of date!
By the time I arrived at Locauto's office at 6:02 pm I found a completely closed shop! Bars, lights... When closing time, it said 6pm on the site.
To the request for help I made to a lady who works in a travel agency (next to the Locauto store who also called, without success) explaining that there had been a problem with the bus, which is why it only managed to arrive at that time! That I tried to contact and that I couldn't, that I was with my son and had a paid hotel 60 km away! The lady went to the gas station on the other side of the street, called one of the employees who said that in 5 or 10 minutes he would arrive at the scene. I immediately thanked and waited. Ten minutes later, that employee called the gas station to say that he was not coming after all!
I was in a panic, I tried as much as possible to explain and ask the man ( of the gas station) for help again, saying that I was with my 14 year old son and I didn't even know where to stay! The gentleman did not communicate well in English and replied: "What do you want me to do? I tried, he won't come! Tomorrow!"
I had to find a place to stay, for €59.62 I found a place but I had walk for 25 min with luggage with my son, I had to stay in Perugia and wait for the next morning.
I arrived at the office the next day at 8:45 am ( by taxi, 13€ more) and when I started to speak, one of the employees tried to tell me that he closed around 6:07 pm to which I replied that it was not true and that I had the lady next door as a witness line to the fact that I was there at 6:02! I explained everything that had happened with the bus, the attempt to communicate with Locauto, showing the number that appeared on my reservation voucher, I asked why the employee on the phone had changed his mind and that I had to stay that night in Perugia, all the inconvenience it caused me! Finally I asked to pick up the car because I wanted to go to the hotel as soon as possible. The first word I heard was no! That it was not possible, that I had to contact booking or ask for assistance, and I wouldn’t be able to get the car! After repeatedly mentioning the words: I need your help, please help! And even still, I always heard the word no. I asked to speak with the manager, they replied that it would not work either.
Then, an older gentleman entered the office, who arrived in the meantime, and I don't know who he is, but I do know that even though he didn’t speak english, the empathy for the matter was immediate, having made some calls and guiding the employees on the spot. (Finally a light, and help) I spoke with Mateu, from Booking for more than 1 hour on the phone (after more errors in the system) the second time, he regretted what had happened and said that he would return the full amount of the reservation. I made a new reservation, and on the penultimate day of the reservation, I extended it for two more days.
In the end, they apologized for the inconvenience and withdrew €33.54. Has I said in the Locauto office, I wasn't going to let this situation ruin my and my son's holidays. But I lost a night in a rural tourism place and I even paid an extra night, taxi…. I made a complaint on Booking.com.
In the end I still thanked the final attitude of the company.
As I said from the beginning to the employee (who I spoke to the most) do you know the word kindness? Please help! I always tried to speak in a gentle tone with everyone. And this would all all have been unnecessary if they just listen and helped since the beginning.
Best regards

Great service, excellent car

Excellent. Smooth and helpful. Will definitely use again. Thanks guys.

Thanks so much for the great service guys!!!!
The cars are very good. The service is very fast. And never complicated.

Everything went well and the car was fine, only tyres a bit worn out.

Everything went very smoothly. Friendly and efficient staff in the Perugia branch.

Far from train station. But nice employee and helpful

Very happy to deal with an organization that has employees who know what their doing.As an American traveler in Italy a car is a necessity.2 time I used them and will use them again.Good vehicle,good people,good price.

Uncomplicated, brandnew little car, good price and service.

Well organised, clean car, friendly staff - all went very well