Great Car with very helpful service on arrival. Regular traveller to Pescara and Locauto are the best I have used combined with low holding charge on credit card. Only comment I would ask is that they... See more
Company replied

Via Tiburtina Km 229.100, 65131 Pescara, Pescara / Abruzzo, IT
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Great Car with very helpful service on arrival. Regular traveller to Pescara and Locauto are the best I have used combined with low holding charge on credit card. Only comment I would ask is that they... See more
Company replied
Great service! Super friendly staff. Everything went perfectly. Keep up the good work! I’ll definitely book with you again on my next trip. Servizio eccellente! Personale gentilissimo. È andato tu... See more
Company replied
Locauto PESCARA airport: the man at the desk, sorry I forgot his name, was welcoming, professional, gave clear explanation, made it easy for me. Then Simone at the company parking lot gave the key,... See more
Company replied
Quick and efficient and friendly service by staff throughout. Clear instructions given if returning the vehicle after hours. The vehicle was exceptionally clean. Our second time using Locauto and we c... See more
Company replied
Presso l'ufficio Locauto Rent di Pescara Aeroporto Internazionale potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori info, contatta il Centro Prenotazioni o direttamente la location al numero +39 0854312994. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Via Tiburtina Km 229.100, 65131, Pescara, Pescara / Abruzzo, Italy

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hello,
I would like to express my dissatisfaction regarding my recent rental with ACA Auto. The vehicle I had requested did not match my request at all.
The customer service was friendly, but that did not make up for the issue. My vehicle was only given to me 40 minutes after my arrival, supposedly due to unavailability, even though there were many vehicles available. This wait was even more disappointing because my flight had arrived earlier than expected.
Therefore, I was not satisfied with the customer service or the handling of the vehicle provision.
Thank you for taking my feedback into consideration to improve your service in the future.
Best regards,
Louisa

Reply from Locauto Group - Pescara Aeroporto
The staff are excellent with great customer care. Unfortunately I requested a VW T Cross as we had 4 passengers and luggage. They gave me a Cupra sporty thing that was too small. So beware their " or similar" is not accurate and they group totally different bodied vehicles together.

Reply from Locauto Group - Pescara Aeroporto
Locauto is our ‘go-to’ car rental place if possible. They are extremely helpful and one of the few companies that still check the car out and in with you present, to check for damage and assist if you’re unsure with anything on the car. They really are the best!

Reply from Locauto Group - Pescara Aeroporto
We left our wallet in the rental car. When we got home, we wrote a letter, but Locauto didn't even respond. In my country, not returning a wallet is theft. Is it different in Italy?

Reply from Locauto Group - Pescara Aeroporto
LocAuto made everything easy.
Check-in and return were quick, the car was spotless and reliable, and the staff were friendly and professional. I’d definitely rent from them again.

Reply from Locauto Group - Pescara Aeroporto
Seamless collection from the airport. This was my second booking with Locauto and will book again on my next adventure.

Reply from Locauto Group - Pescara Aeroporto
Perfect communication, everything going well, I only can recommend this company (and I have read a lot of reviews and were a litte bit in doubt) but really perfect experience and I am using rent cars quite lot.

Reply from Locauto Group - Pescara Aeroporto
Hi, all proceeding of renting was very fast. Car was clean and all the documents well prepared. I put all my documents in advance what probably speed take it the car. All instructions was clear and good explained on the desk. It was possible to spoke in English. I really recommend Locauto!

Reply from Locauto Group - Pescara Aeroporto
Perfect ! Very kind and professional people ready to help you and guide you through everything ! I would always recommend this company!

Reply from Locauto Group - Pescara Aeroporto
Excellent service friendly & efficient great value would strongly recommend 5* will definitely use again

Reply from Locauto Group - Pescara Aeroporto
You were very efficiente and professionale ,the car was great,no surprises ..everything was on schedule and the employes were all very politecnico and helpful..
Thank-you..

Reply from Locauto Group - Pescara Aeroporto
Easy to book good price car was good and clean service provided very good

Reply from Locauto Group - Pescara Aeroporto
I had a very positive experience with [Rental] at Pescara Airport. The staff were courteous, professional, and extremely helpful throughout the entire process. I will not hesitate to return to this location for any future car rental needs. Highly recommended.

Reply from Locauto Group - Pescara Aeroporto

Reply from Locauto Group - Pescara Aeroporto

Reply from Locauto Group - Pescara Aeroporto
Good service. Good car. No problems at all. I really like their 'smart check-in' service, where you can go directly to the car pickup point without the need to queue at the desk. Great job.

Reply from Locauto Group - Pescara Aeroporto

Reply from Locauto Group - Pescara Aeroporto
Friendly locket staff.
Fast service.
Thorough explanation when picking up the car.

Reply from Locauto Group - Pescara Aeroporto

Reply from Locauto Group - Pescara Aeroporto
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.