Locauto Group - Pisa Aeroporto Reviews 

Easy rent process, polite staff, transparent conditions.

Staff were very friendly and helpful. Gave good recommendations based on last rental with them regarding fuel. Very fast process to get car sorted. Outdoor of hours return was easy too

Very straightforward. Nice car. Reasonable cost. Helpful staff.

Very efficient and kind service! See you soon! 🇮🇹❤️

The Locauto Group at Pisa Aeroporto was easy to find en the service was good. The staf from Locauto was kind en the delivery of the car was good.

Booked through Zest. Easy check in even though our delayed flight made us several hours late to collect. There was no upsell pressure at the desk and we got a nice free upgrade. At the lot, the agent gave us time to inspect the car before signing it over and was there with us.

I appreciated this because at some places they just throw the keys at you and say goodbye, then, if you spot anything it's a pain finding anyone.

Return was much the same. The staff were brisk but friendly. I would use Locauto again.

Seamless check in and check out service and a very good vehicle

Quick rental process. A new car. I'll use this service again when I come back.

Excelent , great staf comunication , good car , clean explication !

Nice cars, quick process of checking the car out and in. I recommend to get full insurance with them. It always make your trim stress free.

Great very great good

Efficient service. Good clean car. Showed us all round car noticing scratches marks dents etc. Good quick return.

Seamless check and helpful counter staff.
Car was relatively new and well kept.
They give a thorough chck so you can be sure that all dents and scratches are accounted for before you leave the forecourt.

Great friendly staff and quick efficient service

Excellent service, very straightforward and no pressure to purchase additional insurance. Will definitely use again

Prompt,efficient,friendly and professional service.

Simple, straightforward and fast. Only draw back was trying to find them again when driving as opposed to walking.

Formal Complaint regarding Rental Agreement #FLR9197– Unacceptable Customer Service & Unfair Treatment

Dear Customer Support Team,
I am writing to formally lodge a complaint regarding my recent rental experience with your company in Italy (Rental Agreement: FLR9197).

I originally rented a vehicle at your Florence Airport branch for 23 June - 25 June 2026 period, paying a total of $400, with plans to return it in Rome.

Unfortunately, during my trip, the vehicle was broken into and the window was smashed. This was an extremely distressing situation, and I immediately drove to your Pisa Airport branch to return the damaged vehicle and request a replacement.

I requested an automatic transmission vehicle as a replacement, but the conduct of the staff at the Pisa branch was completely unacceptable. The representative was extremely unhelpful, unfriendly, and displayed a total lack of empathy regarding my situation. I was bluntly told that there were "no options available" and that my only choice was to cancel the contract for a meager refund of only $112—which is completely unfair given the original $400 rental fee and the circumstances.

Instead of offering a solution or helping me contact your network, the Pisa staff shirked all responsibility and told me to call the Florence branch myself. Because your staff left me stranded with no alternative vehicle, I was forced to rent a car from a competitor immediately at a much higher walk-in rate, causing me significant unexpected financial loss and extreme inconvenience.

As a customer facing an emergency, I expected professional assistance and support from your company, not to be dismissed and penalized financially.
To resolve this matter, I demand:

1. A full review of this incident and an explanation for the poor conduct of the Pisa Airport staff.
2. A fair compensation and a proper recalculation of the refund, as the $112 offered is entirely inadequate given that your company failed to provide the rental service I paid for.

I expect a prompt response and a swift resolution to this matter. If this issue is not addressed satisfactorily, I will escalate this complaint to the European Car Rental Conciliation Service (ECRCS) and relevant consumer protection authorities.