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Locauto Group - Pisa Aeroporto Reviews 

4,153
TrustScore 4.5 out of 5

4.7

Piazzale Mario Cobianchi SNC, 56121 Pisa, Pisa / Toscana, IT


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See what reviewers are saying

Rated 5 out of 5 stars

We were very skeptical considering some of the reviews. However, we were pleasently surprised! A smooth collection where we upgraded our car with ease and no pressure. No forced upselling of insurance... See more

Company replied

Rated 5 out of 5 stars

We had a very positive experience with Locauto during our trip to Italy. We picked up the car at Pisa Airport and returned it at Florence Airport, and the whole process was smooth from start to fi... See more

Company replied

Rated 5 out of 5 stars

I highly recommend this place! The whole house was incredibly clean and well maintained. We honestly felt a little bit like we were spending the best summer holidays at our grandparents’ coun... See more

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Rated 5 out of 5 stars

Did plenty of research in advance due to so many poor car hire experiences across Europe. Whilst Locauto are not the cheapest available it is clear that the extra money is worth it for the pleasant ex... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Pisa Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020421. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.


Contact info

  • Piazzale Mario Cobianchi SNC, 56121, Pisa, Pisa / Toscana, Italy

  • +39 0243020421
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4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.7

All reviews

(4,153)

61,952 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect Service on Holiday

Easy pickup. Clear instruction. Minimal wait time.
Brand new car. Cheap upgrade (17Euro) and easy return. All I ask for.
Perfect service.

June 20, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Very friendly and good quality

LOCAUTO Team was very friendly
COMPREHENSIVE, FLEXIBLE, DE QUALITY OF THE CAR WAS EXCELENT
I am very thankful and will rent again with you every time I come to Italy

June 10, 2026
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Reply from Locauto Group - Pisa Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Friendly

Friendly, efficient service.

June 29, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 3 out of 5 stars

Car probably past due replacement??

Checkout and checkin were very efficient and easy. We had checked in online in advance with Locauto Smart Checkin, so we could go straight to the car. Our car had 54000 km on the clock so probably well past due for replacement. The seats were dirty with what looked like sunscreen droplets onto the fabric of both front seats along with a lot of dust. There were 18 identifiable bumps, bangs and scratches when we collected the car. Mechanically fine but this year (2026) overall not up to previous standard we have had from Locauto/Alamo

June 26, 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear RJH,thank you for sharing your feedback with us. While we are glad to hear that our Locauto Smart Check-in made your pickup and drop-off process efficient and easy, we are truly sorry that the vehicle's condition was not up to our usual high standards.
Please rest assured that we have shared your comments regarding the cleanliness of the seats and the dust with our local team to ensure our cleaning protocols are strictly followed.

We would also like to reassure you that all scratches and dents were fully noted in our system prior to your rental. As part of our commitment to transparency, we meticulously log every existing mark before a car goes out to ensure our customers have total peace of mind and are never held responsible for pre-existing wear and tear.

We appreciate your loyalty over the years and hope to have the opportunity to welcome you back and deliver the flawless experience you have rightly come to expect from Locauto/Alamo.
Elisa

Rated 5 out of 5 stars

Very easy collection and drop off of…

Very easy collection and drop off of car. Friendly staff

June 24, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Easy, flexible and friendly!

Easy, flexible and friendly! much different from other companies

June 29, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 4 out of 5 stars

Oil light came on the Audi hire car on…

Oil light came on the Audi hire car on our way back from Tuscany to Pisa airport. When asked why this had not been checked we were told its not done routinely on big cars?!? Very stressful when stuck in traffic with a flight to catch. Otherwise good service and nice car.

June 23, 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear Paul,thank you for sharing your feedback despite the stressful situation you experienced on your way back to Pisa airport. We sincerely apologize for the anxiety caused by the oil light turning on; we completely understand how distressing this can be, especially when you are stuck in traffic with a tight deadline and a flight to catch.
We would like to clarify that routine maintenance and fluid checks—including engine oil—are strictly performed on all our vehicles.
Thank you again for bringing this to our attention. We will address this with our team to ensure our staff provides accurate information and better support in the future, and we look forward to welcoming you back for a much smoother journey next time.
Elisa

Rated 5 out of 5 stars

Everything went smoothly and as…

Everything went smoothly and as planned. Stuff was kind and helpful, we have got also an upgraded car.
I can recommend this company.

June 29, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Pick up was quick and easy

Pick up was quick and easy, the car was great! I enjoyed the service and prices comparing to others was very good.

June 23, 2026
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Reply from Locauto Group - Pisa Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Excellent service, highly recommend!

I highly recommend this car rental company! The car was in perfect technical condition, spotless, and fully ready for the road. Paperwork was kept to an absolute minimum, and both pickup and drop-off were lightning-fast. The friendly and professional staff deserve a huge plus—they were more than happy to answer all questions. Smooth communication and transparent terms with no hidden fees. I will definitely use their services again!

June 30, 2026
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Reply from Locauto Group - Pisa Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars
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Reply from Locauto Group - Pisa Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

It went good.

It went good.
I received the car I expected in good condition. 10k km.
Return went smooth.
No incidents

June 29, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Easy to find the office and the car…

Easy to find the office and the car parking
Process to take and handover the car was smooth and quick. People smiling and kind.
We've got a new car, an Italian brand. It was perfect to experience the roads and scenery of Tuscany. Wonderful experience. Thank you!

June 29, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Great service!

Pisa airport. Fast service and no hassle while returning. 15 minutes for picking up, 5 minutes for handing it back over at the end. Would recommend!

June 21, 2026
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Reply from Locauto Group - Pisa Aeroporto

Many thanks, see you soon! Erika

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