Quick & straightforward process even though it was later in the evening at Ciampino airport. Desk attendant spoke clear English & didnt over complicate. I was very impressed as I’ve used other compani... See more
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See what reviewers are saying
Hired in Ciampino Airport (9seater van). All perfectly prepared inside and outside, friendly staff and easy process. Returned with no problem, very close to airport. Fully recommend!
Company replied
Very helpful staff, last minute booking. We made a walk in booking, (after having booked initially with Autovia whom it turned out didnt actually have a car available when I got to the airport) Anyhow... See more
Company replied
Located 5 minutes away from the airport, easy accesable. All the process and paperwork was easy and fast. Staff it's friendly and helpful. They don't charge deposit, and there are few options to choo... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Roma Aeroporto Ciampino potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020417. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Via Mario Mameli snc, 00043, Ciampino, Roma / Lazio, Italy
- +39 0243020417
Unisciti a MyLocauto Friends
4.6
Excellent
3K reviews
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Exelent car!
August 17, 2026
Reply from Locauto Group - Roma Ciampino Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Easy in and easy out.
August 16, 2026
Reply from Locauto Group - Roma Ciampino Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
Reply from Locauto Group - Roma Ciampino Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Excellent service, no problems
Simple process, efficient staff and a fun little car; perfect! Happy to recommend your service. MM
August 7, 2026
Reply from Locauto Group - Roma Ciampino Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Reply from Locauto Group - Roma Ciampino Aeroporto
That's great to hear! See you soon, Angelo
Dodgy practices and a lack of accountability
Ciampino airport:
The Locauto representative initially tried to charge me for an upgrade which I didn't want.
When I refused, they admitted they didn't have the category of car I had reserved and offered me the upgrade free of charge.
I expect this from a dodgy company, not a well known rental firm.
They were also negligent in not checking the car was free of hazardous substances before handover, but then refused to admit this.
I have been a loyal customer for a number of years, but this experience has revealed them to be a company that is happy to both extort the customer and avoid any responsibility for serious negligence.
They have been given the opportunity to investigate these issues and put this right, but have refused to do so.
I am surprised and disappointed.
June 3, 2026
Reply from Locauto Group - Roma Ciampino Aeroporto
Dear Caesar,thnak you for sharing your feedback.
We are deeply sorry to hear about your experience, as this clearly does not reflect our high standards. Transparency in our communication and delivering safe, well-maintained vehicles are always our top priorities.
Please be assured that we take your feedback very seriously. We will use your comments to improve our customer service, and we truly hope to have the opportunity to regain your trust in the future.
Elisa
Quick & straightforward process…
Quick & straightforward process even though it was later in the evening at Ciampino airport. Desk attendant spoke clear English & didnt over complicate. I was very impressed as I’ve used other companies in that airport before but this was easily the best experience. 10/10 will recommend them and will use again myself.
August 12, 2026
Reply from Locauto Group - Roma Ciampino Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
All went smoothly
Walking distance from airport. Waited minutes for our car to arrive. Outside of car could have done with a wash before handed to us but apart from that all went smoothly
July 24, 2026
Reply from Locauto Group - Roma Ciampino Aeroporto
Hello James, thank you for bringing this matter to our attention. We have shared your feedback with our local team so we can take the necessary steps to improve our service. We truly appreciate your business and hope to have the opportunity to provide you with a better service next time.
Sara
Worst experience ever… horrible cars…
Worst experience ever… horrible cars and hidden fees after taking full insurance coverage…
I would not recommend to anyone
August 9, 2026
Reply from Locauto Group - Roma Ciampino Aeroporto
Dear Stephano,thank you for taking the time to write this review.
We are sincerely sorry that the experience did not meet your expectations.
Please do not hesitate to get in touch with our Customer Service (https://portale.locautorent.com/websitecs/cs-home.aspx) in order to review your case.
We hope to welcome you back in the future for a much better experience.
Chiara
Reply from Locauto Group - Roma Ciampino Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Hired in Ciampino Airport (9seater…
Hired in Ciampino Airport (9seater van). All perfectly prepared inside and outside, friendly staff and easy process. Returned with no problem, very close to airport. Fully recommend!
August 1, 2026
Reply from Locauto Group - Roma Ciampino Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Quick pickup and return
Quick pickup and return. Car was in a good condition. Full insurance was quite expensive and we decided not to get it.
July 30, 2026
Reply from Locauto Group - Roma Ciampino Aeroporto
Many thanks, see you soon! Erika
Reply from Locauto Group - Roma Ciampino Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Terrible
Terrible! The problems started with the vehicle return! The initial contact was slow, the car was delivered with flat tires, but the biggest problem was that, after the return, they said there were expenses to be paid without any justification or evidence of what they were for. I tried numerous times to contact them, by email, by phone, and nobody can tell me what the amount charged later is for. I have videos of the vehicle pick-up and return, but there is no way I can send them and verify a charge that, as I said, was not justified by the company. I will complain on every channel I can about this because the official channels the company offers don't provide any support. Unfair, dishonest.
July 7, 2026
Reply from Locauto Group - Roma Ciampino Aeroporto
Dear Fernanda,thank you for sharing your experience.
We are truly sorry to hear about your experience. We completely understand how frustrating it is to receive an unexpected damage charge.
We would like to reassure you that our Customer Care team is at your full disposal to provide all necessary documentation, reports, and photos regarding the claim. Please reach out to us directly through the following link so we can review your case and assist you further:https://portale.locautorent.com/websitecs/cs-home.aspx
We hope this information is helpful.
Chiara
Reply from Locauto Group - Roma Ciampino Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
everything about the handover was fine
everything about the handover was fine
but then at night I discovered that the right headlight wasn't on and the interior of the car wasn't lit either
otherwise everything is fine
July 30, 2026
Reply from Locauto Group - Roma Ciampino Aeroporto
Dear Martin,thank you for your review.
We are glad that everything went well.
At the same time,we are really sorry for the condition of the car that did not reflect our standard.
We will share your feedback with the relevant department to improve our inspections procedures.
We hope to welcome you back for a better experience next time.
Elisa
Fantastic service very friendly car in…
Fantastic service very friendly car in fantastic condition all around 5 *
July 25, 2026
Reply from Locauto Group - Roma Ciampino Aeroporto
Many thanks, see you soon! Erika
Reply from Locauto Group - Roma Ciampino Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Reply from Locauto Group - Roma Ciampino Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
It was easy to rent an return vehicle.
July 19, 2026
Reply from Locauto Group - Roma Ciampino Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
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