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Locauto Group - Roma Via Veneto Reviews 

1,318
TrustScore 4.5 out of 5

4.5

Via Sardegna 25, 00187 Roma, Lazio, IT


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Rated 3 out of 5 stars

Overall, it was a great experience. It would have been great if the person handling our case would take extra initiative to advise on the peculiar driving conditions like the restricted driving zones... See more

Company replied

Rated 5 out of 5 stars

The checkin option was very straightforward and the same as any other competitor. For the local city Rome Via Veneto pickup, the office was about a 10 minute walk from the carpark but very easy to... See more

Company replied

Rated 5 out of 5 stars

It was very easy to rent this vehicle though note the storage garage is a walk from the storefront where one completes the paperwork. The car was very clean and operated without any issues. It would h... See more

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Rated 5 out of 5 stars

The service was efficient, kind and seamless. The car was brand new and spotless. The delivery of the car to the Hotel and the collection of the car after the rental was very much appreciated. I wi... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Roma Via Veneto in Via Sardegna, 25 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0642742395. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.


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4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,318)

61,756 reviews in the last 12 months

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Rated 3 out of 5 stars
Locauto Group - Roma Via Veneto logo

Reply from Locauto Group - Roma Via Veneto

Thanks for your feedback Daniel. We hope we have compensated with the expected quality of service and professionalism. However, we hope to see you again soon, Gaia

Rated 5 out of 5 stars

Transparency

Transparency, friendliness and efficiency.

June 11, 2025
Locauto Group - Roma Via Veneto logo

Reply from Locauto Group - Roma Via Veneto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

Good experience

Very accesible prices, the car had no issues, and the staff was friendly

June 9, 2025
Locauto Group - Roma Via Veneto logo

Reply from Locauto Group - Roma Via Veneto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

They made renting it easy car was…

They made renting it easy car was exactly what they promised very friendly customer service …just an all around pleasure ..Great Job team

May 30, 2025
Locauto Group - Roma Via Veneto logo

Reply from Locauto Group - Roma Via Veneto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Excellent service

May 24, 2025
Locauto Group - Roma Via Veneto logo

Reply from Locauto Group - Roma Via Veneto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Car rental in Rome

We rented a car from Locauto for 5 days in May, and we had an excellent experience with them from beginning to end. I chose them for two reasons: 1. they were near the highway leading out of Rome, and I wanted to drive in Rome itself as little as possible! 2. Frankly, the reviews for all the other rental places near the Termini station were awful, and I wanted someplace I could trust. They got us a very good car, they weren't busy when I went there, their English was good, and the return was very easy. I will say that they are a little out of the way, so be aware of that, and the garage is a short ways down the street from the office (which is easy to miss--watch carefully for the signage), but in the end, that worked in our favor, as it wasn't crazy busy in either the office or the street. We had a very good experience with them and I would definitely rent from them again.

May 21, 2025
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Reply from Locauto Group - Roma Via Veneto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 4 out of 5 stars

It was a great experience

It was a great experience. Easy. Professional. Picked up car, did trip and was out. The only difficulty were all the negative reviews on line that made me think every car rental agency was crooked in Italy.

May 13, 2025
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Reply from Locauto Group - Roma Via Veneto

Thank you for your feedback! Our customers reviews are important for us to improve the quality of the service provided. We can't wait to have you on board again, Anna

Rated 5 out of 5 stars

The staff at Locauto were outstanding

The staff at Locauto were outstanding, they made both check out and check in very easy. The van we rented was perfect for our 4 week road trip throughout Italy.

May 18, 2025
Locauto Group - Roma Via Veneto logo

Reply from Locauto Group - Roma Via Veneto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Facile e gentile.

Facile e gentile.

May 11, 2025
Locauto Group - Roma Via Veneto logo

Reply from Locauto Group - Roma Via Veneto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Very kind and fast

Very kind and fast, all praises

May 4, 2025
Locauto Group - Roma Via Veneto logo

Reply from Locauto Group - Roma Via Veneto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Best car rental experience ever!

Nice price, great pick up and return location, professional staffs, brief and fast process!

May 5, 2025
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Reply from Locauto Group - Roma Via Veneto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 2 out of 5 stars

On the paper given no phone number to…

On the paper given no phone number to ask questions about the drop off of the car in Venice.
It was in Mestre with very poor indication of the parking: we have to go on website to find the phone number of locauto as on the paper the phone number are only for assistance. Very poor experience!!!!!

May 2, 2025
Locauto Group - Roma Via Veneto logo

Reply from Locauto Group - Roma Via Veneto

We are sorry to hear that your experience was not up to standard, and we appreciate you bringing this to our attention. We would like the opportunity to investigate what went wrong, so please contact our customer center department through our website: http://www.locautorent.com/customerservice Thank you, Gaia

Rated 5 out of 5 stars

Very good service

Very good service,fast, uncomplicated, friendly, return to Fiumicino airport directly at the terminal

May 4, 2025
Locauto Group - Roma Via Veneto logo

Reply from Locauto Group - Roma Via Veneto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Everything was excelent

Everything was excelent, easy and fast!

April 22, 2025
Locauto Group - Roma Via Veneto logo

Reply from Locauto Group - Roma Via Veneto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Thanks for an excellent service

Thanks for an excellent service, good car. We took the car in Roma center and return it at the airport. Everything was clear and easy. Thanks👍

April 9, 2025
Locauto Group - Roma Via Veneto logo

Reply from Locauto Group - Roma Via Veneto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Good

Good experience

April 6, 2025
Locauto Group - Roma Via Veneto logo

Reply from Locauto Group - Roma Via Veneto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

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