Your team was very accommodating. Especially, when they took time to drop off the vehicle at the hotel in Siena. The only one issue, but we figured it out was returning the car. That was a dau... See more
Company replied

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Your team was very accommodating. Especially, when they took time to drop off the vehicle at the hotel in Siena. The only one issue, but we figured it out was returning the car. That was a dau... See more
Company replied
Good experience. Two points to have attention. 1- windshield wiper in bad conditions 2- uncertainties about insurance provided by the app rentcars. I would like to know how is possib... See more
Company replied
Excellent customer service My reservation at Dollar rent a car had been cancelled and your company was able to provide me with a vehicle in short order. My service representative was very helpf... See more
Company replied
Easy pick up and drop off at convenient location near Siena. Friendly and professional service from staff. Reassuring that it’s part of the Enterprise family. Car was clean, in decent condition and re... See more
Company replied
Presso l'ufficio Locauto Rent di Viale Europa 23 a Siena potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0577288938. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
V.le Europa, 23, 53100, Siena, Siena / Toscana, Italy

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Reply from Locauto Group - Siena DT

Reply from Locauto Group - Siena DT
Friendly service and good car review in checkin and in checkout situation 👍

Reply from Locauto Group - Siena DT
Easy check-in. Nice vehicle. The only problem was that the return address for the vehicle in Rome was the address for the train station and not the exact address for the parking garage next to the train station. We needed to double park in Rome traffic to call Locauto to get the correct address. Not ideal.

Reply from Locauto Group - Siena DT

Reply from Locauto Group - Siena DT
In the case of language barrier, I am very grateful to the counter staff for their patient explanation. This is very important. Secondly, the car is also good and there are no problems. I will recommend this car rental company to everyone.

Reply from Locauto Group - Siena DT
I was able to speak with someone to make the reservation. It was convenient to rent and we were able to return after hours

Reply from Locauto Group - Siena DT

Reply from Locauto Group - Siena DT
Great drop-off/pick-up service, very courteous and professional staff (Ms Florence in Siena)
Great brand new car

Reply from Locauto Group - Siena DT
A quite good rent. The car was a very little dirty when we picked up but it's ok. The ventilation didn't work correctly and it was a bit hot inside.
The employees was efficient and correct.
The price was good for the model we chose.

Reply from Locauto Group - Siena DT

Reply from Locauto Group - Siena DT

Reply from Locauto Group - Siena DT
Good experience. Two points to have attention.
1- windshield wiper in bad conditions
2- uncertainties about insurance provided by the app rentcars.
I would like to know how is possible to pay the "Accertamento di violazione al Codice della Strada".
N. 115188L
Autoveicolo: GN961VW
Codice Avviso: 3040 1000 0054 5749 21
I went in Siena for vacation time. Can you help me?
Regards
Marco

Reply from Locauto Group - Siena DT
The car hire return was very efficient and they very kindly called us a taxi to Siena city centre

Reply from Locauto Group - Siena DT
Everything exceeded our expectations and I felt in love with the car. Also very good service and nice people!

Reply from Locauto Group - Siena DT
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