September 15th 2026 Siracusa, Italy pickup of the car booked online in advance. The pickup was unpressured, very professional, efficient and helpful. The car was newish, very clean and in good condit... See more
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The team in the Siracusa office were friendly, polite and immediately helpful. They sorted a car for us, worked through paperwork quickly and clearly. The handover and return were easy and efficient,... See more
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We always use Locauto whenever they're available in the area we're traveling to, and they've never let us down. The booking process is easy, the cars are in great condition, and the staff have always... See more
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A very good experience from start to finish. We were apprehensive about the whole car hire scene after having read so many horror stories. But Federico in Siracusa was top-notch: very friendly, helpfu... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Siracusa in viale Regina Margherita, 10 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero 0931967301 Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Risparmia tempo ed evita code con lo Smart Check-In: il noleggio veloce e sicuro. Locauto ti garantisce un noleggio affidabile con veicoli sottoposti a costante manutenzione e igienizzazione.
Contact info
Viale Regina Margherita 10, 96100, Siracusa, Sicilia, Italy
- +39 0931967301
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4.8
Excellent
670 reviews
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Everyone was super nice and they made…
Everyone was super nice and they made the pick up and drop off very easy. Did not try to up sell me anything.
November 10, 2023
Reply from Locauto Group - Siracusa
The team is thrilled to hear such good feedback, and we’re proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Silvia Marziano our agent was very helpful and kind, she gave us right information. She worked very quickly, the admistration was a few minutes, in 10 minutes we sat into the car.
Silvia Marziano our agent was very helpful and polite, and very kind.
First she gave us information by telephone. Everything was correct, the price, the insurance, the car was very clear, the motor was working very well. Thank you Silvia Marziano and LOCAUTO:
November 4, 2023
Reply from Locauto Group - Siracusa
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Not So Smart Check-in or Drop Off
- The "Smart Check-in" process wasn't smart at all. It was just like any other auto rental car company.
- Dropping off the auto at the Palermo airport was a huge hassle. We didn't pass any gas stations before arriving, and the check-in attendant told us there were no options to pay a refueling penalty. It took us 30+ minutes to find fuel, and a LocAuto technician at the gas station told us that we could pay a $50 Euro penalty if dropping off the auto with less than a full tank. So, essentially the LocAuto check-in attendant was not telling the truth.
October 28, 2023
Reply from Locauto Group - Siracusa
We are sorry to read your review, Stephen You can find more information about the additional charges on the “Special Rental Condition” page or the "General Rental Condition" page https://www.locautorent.com/en/legal-notice/terms-and-conditions/
Our customer center is at your disposal for any question relating to your claim. Please click http://www.locautorent.com/customerservice Anna
The staff at the rental office was very helpful!
The car we rented for two days functioned without any problems. What impressed us was how helpful Sylvia and Inez were when we returned the car. When we had problems refilling the petrol before returning the car, both of them were extremely helpful in resolving the problems. We were able to refill the gas tank, which saved us significant time and money. Many thanks to the staff at the rental office!
October 13, 2023
Reply from Locauto Group - Siracusa
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Easy and fair
It was easy to rent and to return the car and process, documentation of demages was transparent communicated and documented. On both locations staff was very friendly.
October 23, 2023
Reply from Locauto Group - Siracusa
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Great service & very helpful
The service was very good. Friendly and helpful staff when helping us with our map of a remote area. Fair priced and the car was clean and well prepared. The check in and out was easy and smooth. We would use again without doubt
October 17, 2023
Reply from Locauto Group - Siracusa
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Reply from Locauto Group - Siracusa
We are so happy about your all-out stressless experience. Lucrezia
Very good car hire experience
The check in and out processes were very straightforward. Staff at Syracuse and Catania airport were helpful and friendly. We took out our own insurance before travelling so didn't need any of their 'extra' insurances packages. I would definitely use Locauto again. We booked a Fiat Panda and got a Toyota Yaris, which was fine. Car was in excellent condition. Collected in Syracuse and returned to Catania Airport.
September 26, 2023
Reply from Locauto Group - Siracusa
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Friendly and efficient service
Friendly and efficient service. Car was good and all existing scratches properly documented and identified prior to driving away and efficiently checked upon return.
September 19, 2023
Reply from Locauto Group - Siracusa
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Great experience
Everything went smoothly from the pick up of the car to its return. Professional and friendly staff.
Thank you
September 28, 2023
Reply from Locauto Group - Siracusa
Many thanks, see you soon! Erika
Polite, efficient, but expensive…
The staff in Syracuse were very helpful- they got a car organised quickly. However, they insisted that I had to pay for full comprehensive insurance and that there was no other option. This made the rental very expensive. Also, there was no fluid in the windscreen wipers which was very dangerous when I urgently needed to clear the windscreen. Otherwise the car was fine. The pick up and drop off was efficient.
September 28, 2023
Reply from Locauto Group - Siracusa
Thank you for the feedback. We hope to have you on board again and deserve 2 extra stars! Anna
While the staff were courteous enough…
While the staff were courteous enough you got the feeling they just wanted you gone.
The handover for the car was really just an exterior check, we found out not long after departing that the info-mate system on the very new car was faulty which caused a certain amount of stress.
September 24, 2023
Reply from Locauto Group - Siracusa
Thank you for your review. We are sorry to hear that your experience was not up to standard, and we really appreciate you bringing this to our attention. Gaia
Dishonest fuelling
The hire went smoothly enough, but the car wasn't full when we collected it. I told the company about this on return (and provided photographic evidence) but they lied about the brand of car having an unreliable petrol gauge. They also tried to make out that the perceived fuel economy we achieved (I.e. accounting fornthe missing fuel) based on refuel cost and mileage, was reasonable. But it really wasn't.
It wasn't worth arguing over, but I'd never use them again.
August 31, 2023
Reply from Locauto Group - Siracusa
Oh no! That’s not what we like to hear! We’d like to learn more about your specific situation and make things right. Please get in touch with our customer center department through our website: http://www.locautorent.com/customerservice our Staff will help you to solve your issue. Thanks, Anna
Reply from Locauto Group - Siracusa
Thank you for leaving us a positive review! See you soon, Enrico
I am not the person you mentioned
I am not the person you mentioned, you have sent all of your communications and contracts to a wrong email address!
August 18, 2023
Reply from Locauto Group - Siracusa
We are sorry to read your feedback. Our competent department has been in touch with you and i believe they solved the issue. Thanks, Anna
Reply from Locauto Group - Siracusa
Thank you for your feedback! Fausto
I found it very difficult and stressful…
I found it very difficult and stressful to drop the car back after hours.
Although I had mentioned to the guy when I hired we would either drop it back late at night or early the morning of the 3rd.
August 3, 2023
Reply from Locauto Group - Siracusa
Thank you for the feedback! Anna
Very friendly and quick service
Very friendly and quick service! The car was good. Very pleased with the whole experience. Thank you!
July 21, 2023
Reply from Locauto Group - Siracusa
Hello, so glad you enjoyed the trip with us, Fabio
excellent customer service
August 2, 2023
Reply from Locauto Group - Siracusa
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Super and helpful firm!
It is helpful firm! Super guys and girls! The cars are clean and with full tank.
July 21, 2023
Reply from Locauto Group - Siracusa
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
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