Locauto Group - Torino Aeroporto Reviews 

Marie Rose was incredibly helpful and nice. I wish all staff was like her, really wish her all the best! Improving Locauto’s name even more.

I booked and fully prepaid a car with Locauto at Turin Airport through Booking.com. When I arrived, Locauto refused to give me the car because I did not have an International Driving Permit.

My driving licence is a valid Moldovan licence issued after 2008, in the standard plastic card format, with all information in Latin characters (Romanian and English). The licence itself was not questioned and the only reason for refusal was the absence of an IDP.

The problem is not only the refusal, but the lack of transparency. The IDP requirement was not clearly highlighted during the booking process; it was hidden in a PDF document. I checked the requirements for driving in Italy before travelling and followed the rules applicable to my licence.

Despite refusing to provide the paid service, Locauto kept 100% of the rental amount.

Customers should be made clearly aware of such requirements before payment, not discover them only at the rental counter after travelling. I recommend carefully checking all hidden rental conditions before booking with Locauto.

Excellent service - the member of staff who helped us was kind, friendly and efficient. It made our whole experience perfect! Probably the best experience we’ve had with Locauto so far.

First of all, thanks a lot to Mari, she is a great manager!
The car was nice, clean and in good technical condition.
The rental procedure was fast and easy

The women that handled my reservation.

The car was given to us an hour before, the garage where the car needed to be left was pretty straightforward, they also had a keybox available to leave the key if your flight is really early/late and they are not open yet.

we booked a 7-day rental car from Locauto Turin airport. Check-out and check-in very smooth and time effiecient. Friendly and helpful staff on both check-out and check-in occasions.

We arrived about 30 minutes earlier, and the staff were excellent, and spoke well in English. The handover of car was quick, even when we were 30 minutes early. The price was good. I would use Locauto again without hesitation.

The service from the lady at Torino airport at the Laucato office was exceptional, very helpful and friendly!

Service was excellent from Davide, really straight forward process. Will definitely use again on my trip to Italy.

They were v helpful and helped me when I realised I had made a mistake on the booking return date. The car was immaculate and the service on arrival the best I have experienced.

I have rented a car many times in Italy. I received the best service at this car rental company: friendly, honest, helpful and fast customer service. I recommend!

Very prompt service and professional and friendly staff

The ordering process was straightforward, delivery was on time, and the product matched the description. Customer support responded quickly to my question and provided a clear solution. Overall, a smooth and reliable experience. I would happily use this company again.

The booking process was seamless, the staff was friendly and the car I got was just as new. I had a great experience with Locauto and will definitely use it again. The easy pick up and return made the experience one of the best I've had renting cars.

I was supposed to leave the car at 10.00 AM. I was driving from Montecatini Terme to Bologna Airport, it is a 1.5 hours ride actually. Because of the traffic jam caused by some crash and road works, I had a delay of 2 hours. At 10:30 a man from the company called me and I informed him about the traffic and possible delay. At the end I am charged with 110 euro extra 1 more day! This was actually even much more than a daily rental price that I paid. The lady told me that I should call and inform. I showed my cell phone and I told her that I already talked from someone and informed me about this delay. She didnt say anything. From that experince I knew that the company is not service oriented but unfortunately money oriented. At least more than 20 times I make rentals in Italy per year. It was a bad experience for me. Fortunately there are other companies that I will choose. At least the car was good.

All nice - clean & new car. Friendly staff.

Very fast service, very polite the staff and the rental car was perfect.