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Locauto Group - Torino Aeroporto Reviews 

2,826
TrustScore 4.5 out of 5

4.6

Strada San Maurizio, 12, 10072 Caselle Torinese, Torino / Piemonte, IT


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Rated 5 out of 5 stars

Our experience with Locauto was excellent. We would like to highlight the exquisite and professional treatment from Marie, the agent who welcomed us on the first day and to whom we returned the car ke... See more

Company replied

Rated 5 out of 5 stars

I have tried other rental car companies before and being put in uncomfortable situations about upsell of upgrades. Therefore I tried LocAuto which promise easy check-in and return. And they did what t... See more

Company replied

Rated 5 out of 5 stars

Deposit was very low. I could choose from select number of similar cars with a recommendation from the desk as to what would be nice to have for the purposes of my trip. Return was very relaxed compar... See more

Company replied

Rated 5 out of 5 stars

The rental process was quick and easy. The staff were honest, professional, and answered all of our questions. They explained the car thoroughly when we picked it up. The return process was also fast... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Torino Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0119963426. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Strada San Maurizio, 12, 10072, Caselle Torinese, Torino / Piemonte, Italy

  • +39 0119963426
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4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,826)

62,602 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice clean car, helpful staff

we booked a 7-day rental car from Locauto Turin airport. Check-out and check-in very smooth and time effiecient. Friendly and helpful staff on both check-out and check-in occasions.

June 28, 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Excellent staff, very organized and quick

We arrived about 30 minutes earlier, and the staff were excellent, and spoke well in English. The handover of car was quick, even when we were 30 minutes early. The price was good. I would use Locauto again without hesitation.

June 29, 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Great service at Torino…

The service from the lady at Torino airport at the Laucato office was exceptional, very helpful and friendly!

June 30, 2026
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Reply from Locauto Group - Torino Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Great Service

They were v helpful and helped me when I realised I had made a mistake on the booking return date. The car was immaculate and the service on arrival the best I have experienced.

June 24, 2026
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Reply from Locauto Group - Torino Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Good customer service

I have rented a car many times in Italy. I received the best service at this car rental company: friendly, honest, helpful and fast customer service. I recommend!

June 29, 2026
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Reply from Locauto Group - Torino Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

The ordering process was…

The ordering process was straightforward, delivery was on time, and the product matched the description. Customer support responded quickly to my question and provided a clear solution. Overall, a smooth and reliable experience. I would happily use this company again.

June 28, 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Very good service

The booking process was seamless, the staff was friendly and the car I got was just as new. I had a great experience with Locauto and will definitely use it again. The easy pick up and return made the experience one of the best I've had renting cars.

June 11, 2026
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Reply from Locauto Group - Torino Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 2 out of 5 stars

I was supposed to leave the car at…

I was supposed to leave the car at 10.00 AM. I was driving from Montecatini Terme to Bologna Airport, it is a 1.5 hours ride actually. Because of the traffic jam caused by some crash and road works, I had a delay of 2 hours. At 10:30 a man from the company called me and I informed him about the traffic and possible delay. At the end I am charged with 110 euro extra 1 more day! This was actually even much more than a daily rental price that I paid. The lady told me that I should call and inform. I showed my cell phone and I told her that I already talked from someone and informed me about this delay. She didnt say anything. From that experince I knew that the company is not service oriented but unfortunately money oriented. At least more than 20 times I make rentals in Italy per year. It was a bad experience for me. Fortunately there are other companies that I will choose. At least the car was good.

June 7, 2026
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Reply from Locauto Group - Torino Aeroporto

Hello Izi, thank you for sharing your experience with us. We sincerely regret that you experienced difficulties during the drop-off process. We highly recommend planning the vehicle return a little early, as traffic in the area can be unpredictable. Once the grace period passes, our system automatically applies a standard daily rate for an additional day.
If you need support you can get in touch with our Customer Service at the link https://portale.locautorent.com/websitecs/cs-home.aspx

Anna

Rated 5 out of 5 stars

All nice

All nice - clean & new car. Friendly staff.

May 19, 2026
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Reply from Locauto Group - Torino Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Very fast service

Very fast service, very polite the staff and the rental car was perfect.

May 23, 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 4 out of 5 stars
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Reply from Locauto Group - Torino Aeroporto

Dear Howard,thank yiu for your kind review.
We are thrilled to hear that you appreciated our friendly staff,as they are the heart of our service.
WE look forward to welcoming you back!Elisa

Rated 5 out of 5 stars

I’ve lost my flight and rebooked…

I’ve lost my flight and rebooked another flight in two weeks, everything went very smoothly on the phone rearranging for the new dates for car rental.
The cars are right on the airport premises, simple process to get the car.
I’ve been lucky enough to get a free upgrade on the car category. Really easy to drop it off. Staff really helpful and very good English.

May 27, 2026
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Reply from Locauto Group - Torino Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 4 out of 5 stars

Easy to book

Easy to book. Car worked perfect. Friendly staff.

May 17, 2026
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Reply from Locauto Group - Torino Aeroporto

Dear Anki,thank you for your kind review.We are delighted that you appreciated our service.We look forward to welcoming you back soon. Chiara

Rated 4 out of 5 stars

Easy pick up and drop off

Car pick up and drop was very fast, car was OK, just they did not have an automatic transmission as ordered. Good price.

May 21, 2026
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Reply from Locauto Group - Torino Aeroporto

Dear Karlas,thank you for sharing your experience with Locauto.
We are glad that yu enjoyed our service.
We apologize if the car didn't meet your expectations this time.
We hope to welcome you back with a better experience.
Elisa

Rated 5 out of 5 stars

We are very satisfied with the rental…

We are very satisfied with the rental car. The car was comfortable to drive, well-maintained, and fully met our expectations. The service was also excellent. The staff member was friendly, helpful, and very supportive throughout the process. Everything went smoothly and professionally. Highly recommended!

April 29, 2026
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Reply from Locauto Group - Torino Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Would recommend

Good staff, easy process

April 3, 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

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