⭐⭐⭐⭐⭐ We had a great experience with Locauto. Everything was simple, smooth, and exactly as it should be. There was no pressure to buy additional insurance or any unnecessary extras, which w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly staff, easy check-in, and a hassle-free check-out if you choose full coverage. We received a brand-new car with only 2,000 km, and everything worked perfectly. Overall, it was a smooth and pl... See more
Company replied
I try to use locauto rentals at Trapani airport. Have used them several times and not had a problem. Quick reliable and not pushy to buy more.
Company replied
Absolutely fantastic car rental company and experience. We had an issue with a slow puncture repaired and got a full refund a few days later for the cost. Staff at both Trapani and Catania airports we... See more
Company replied
Company details
Written by the company
"Presso l'ufficio Locauto Rent di Trapani Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0923842884. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Contrada Birgi, 91100, Trapani, Trapani / Sicilia, Italy
- +39 0923842884
Unisciti a MyLocauto Friends
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Locauto Group - Trapani Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
Reply from Locauto Group - Trapani Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
Those people deliver what they…
Those people deliver what they promised.
Very happy to choose Locauto.
October 5, 2023
Reply from Locauto Group - Trapani Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Everythig went smoothly.
Everythig went smoothly.
Fast pickup with SmartCheck-in.
Even faster Contactless returning via box.
September 23, 2023
Reply from Locauto Group - Trapani Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Smooth pick-up and drop-off
Smooth pick-up and drop-off
Despite not having extra excess insurance the company did not try to 'discover' any new scratches or other damages to the car.
October 3, 2023
Reply from Locauto Group - Trapani Aeroporto
The team is thrilled to hear such good feedback, and we’re proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Easy to find desk in airport
Easy to find desk in airport. Easy to find a car.
Good car. The best value for money.
Bad webpage for feedback to contact the company
October 1, 2023
Reply from Locauto Group - Trapani Aeroporto
Thank you for the lovely feedback! We hope to see you again soon and deserve 5 stars! See you on the next rental, Gaia
Easy and clear pick up and delivery
Easy and clear pick up and delivery, great English skills with clear instructions. No problems whatsoever.
September 30, 2023
Reply from Locauto Group - Trapani Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Reply from Locauto Group - Trapani Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Easy collection process
Easy collection process but absence of staff for the return was a let down
September 26, 2023
Reply from Locauto Group - Trapani Aeroporto
Thank you for the positive feedback. We can't wait to read you with 1 extra star! See you on the next rental, Gaia
Positive experience
Overall I was very satisfied with the car (Renault Clio) rented from Locauto in Trapani airport. It was in good technical condition and clean. Spacious inside, while not so big in dimensions, which is an advantage for Sicilian roads. Positive experience despite some delay (around 1 hour), when receiving the car.
September 20, 2023
Reply from Locauto Group - Trapani Aeroporto
Thank you for the lovely feedback! Do you know already our smart check in? https://www.locautorent.com/en/check-in/ This service allow you to go straight to the parking lot and pick up the vehicle. We hope to see you soon and deserve the 5th missing star! See you on the next rental, Luca
Very good web site with everything…
Very good web site with everything explained well. Good communication, responds to queries immediately. Very easy and fast service at counter for taking and leaving the car.
September 24, 2023
Reply from Locauto Group - Trapani Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Had a lot of damage in the car
Had a lot of damage in the car, so we were insecure about drop it back on the last day. But whole process was great by the staff
September 23, 2023
Reply from Locauto Group - Trapani Aeroporto
We would love to make your experience unique, is there anything you recommend we improve? Thanks for your review, Anna
Reply from Locauto Group - Trapani Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
Much better service than expected
Much better service than expected. Locauto has changed their service 180 degr. - well done and keep up the good service
September 19, 2023
Reply from Locauto Group - Trapani Aeroporto
Thank you for the great review! Stefania
Reply from Locauto Group - Trapani Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
Online booking easy
Online booking easy, very fast service at the airport, car in excellent condition so overall any time again!
September 1, 2023
Reply from Locauto Group - Trapani Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Very atencious
August 23, 2023
Reply from Locauto Group - Trapani Aeroporto
That's great to hear! See you soon, Angelo
Overall experience was quite good
Overall experience was quite good. The lady at the counter in Trapani airport could have been a bit more helpful as I had some questions about the car trunk and she didn't answer them correctly. But anyway, the car was comfortable and the drop-off process at Catania airport was a breeze especially (thanks to Tony).
I can recommend this company.
August 22, 2023
Reply from Locauto Group - Trapani Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon, Matteo
Everything went very smooth
Everything went very smooth, we got the car quickly, no hidden costs, and the return of the car was also really easy and quick. One of the best car rental experiences we’ve had.
August 28, 2023
Reply from Locauto Group - Trapani Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Good communication, good experience
We had no problems with renting process or with the car. Everything was clear and understandable. I would recommend this company.
August 15, 2023
Reply from Locauto Group - Trapani Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.