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Locauto Group - Venezia Aeroporto Reviews 

4,429
TrustScore 4.5 out of 5

4.6

Via Galileo Galilei, 30, 30030 Tessera, Venezia / Veneto, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Locauto continues to be very competitive for renting a car in Italy and we do that ever 2 years. This is a local company and their cars are well maintained and very clean on pick up. The booking proce... See more

Company replied

Rated 5 out of 5 stars

They gave me the exact make of car I booked. Registration was quick. Many rental companies in Italy also require an international driver's license for Ukrainians. This company has plenty of our own. I... See more

Company replied

Rated 5 out of 5 stars

The car was brand new, clean. The difference was the customer service. Very different experience than we had in all our other rentals in Italy. I recommend this Company especially to American visit... See more

Company replied

Rated 5 out of 5 stars

Excellent rental company. I am always nervous about Rentacars in case they try to find something tiny that was impossible to see initially and then keep your deposit. Locauto were top, no hidden trick... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Venezia Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020409. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Via Galileo Galilei, 30, 30030, Tessera, Venezia / Veneto, Italy

  • +39 0243020409
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Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(4,429)

58,601 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. Great car, fair price, and smooth service. Thank you

July 2, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 3 out of 5 stars

Car was exactly what was required for a…

Car was exactly what was required for a trip to the Dolomites from Venice airport. Only issue was the long queues for all car rental companies. We had pre-booked and were not aware that you can go directly to the car.pick-up and so save yourself a long wait. Others in the queue made the same mistake. Also far better to take complete insurance (which we did once at the desk).

July 2, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you for your feedback, Joseph! We're glad the car was perfect for your rip. We apologize for the long queue and appreciate your patience. For your next rental, we suggest using our Smart Check-in service: by registering online on our MyLocauto portal, you can skip the desk and go directly to the parking area to pick up your car. Also, we're glad you chose the complete insurance for extra peace of mind. We hope to welcome you again soon!
Anna

Rated 5 out of 5 stars

We got the car at the agreed time

We got the car at the agreed time. If you come from Marcopolo Airport it is very easy to go and take the car (in the same building)

July 2, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 1 out of 5 stars

Never Rent from Alamo/Enterprise or Licauri in Europe

Our reservations were lost. So rental at the Venice airport cost three times what our rental reservations were and we received rude and disrespectful service
We even had a printed copy of our reservations.
Fraud.

June 17, 2026
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Reply from Locauto Group - Venezia Aeroporto

Dear M.Bond,thank you for your feedback.
We apologize for the issues experienced.
We would like to clarify that it is never our intention to make a customer feel uncomfortable, as our standard approach is built on courtesy and hospitality. Sometimes, despite our best efforts, misunderstandings or stressful moments can occur.
We will absolutely sync up with our team to make sure we improve our customer service.
Please note that all of your reservations were cancelled trough the broker website.
If you have any further questions, please, do not hesitate to get in touch with our Customer Service by clicking here:https://portale.locautorent.com/websitecs/cs-home.aspx
We really hope you'll give us another chance in the future. We'd love to welcome you back and show you the high-quality service we are truly capable of.
Chiara

Rated 5 out of 5 stars

Great service

July 1, 2026
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Reply from Locauto Group - Venezia Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Thank you very much Locavto

Thank you very much Locavto, I liked your service. I traveled happily thanks to you. I recommend everyone to use your service❤️

June 21, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

I rented from venice airport from 24 to…

I rented from venice airport from 24 to 29 of June . I am pleased how whole process went through, quality, quick and easy. I was expecting the worse with the busiest period but I am impressed. My car was upgraded for free , nice staff and smooth process. I totally recommend this company!

June 24, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 2 out of 5 stars

The car suffered a breakdown a no way…

The car suffered a breakdown a no way to contact. I fixed it by myself and today I’m waiting for the money refund. Disaster

June 23, 2026
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Reply from Locauto Group - Venezia Aeroporto

Dear Fernando,tahnk you for sharing your experience.
We apologize for the issues experienced and the lack of support.
Please do not hesitate tp get in touch with our Customer Service team by clicking here:https://portale.locautorent.com/websitecs/cs-home.aspx
We hope this information helps you.
Chiara

Rated 5 out of 5 stars

Excellent service

Excellent service
Very quick in getting the vehicle
Vehicle was clean and ready

June 18, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Will be using again

Smooth easy and no complaints

June 29, 2026
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Reply from Locauto Group - Venezia Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Great service

Great service. Checking in and dropping off.

June 20, 2026
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Reply from Locauto Group - Venezia Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Great service and caring staff.

Great service and caring staff.

June 19, 2026
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Reply from Locauto Group - Venezia Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 1 out of 5 stars

Seems like scam - got damage claim, but no proof and no documents and no answers

After the rental, we received an email from Locauto stating that our rented vehicle had damage and that a claim for damages was filed in the amount of 1790 EUR. This is very surprising, as we did not have any accidents and the driver drove flawlessly and to our knowledge there was no damage to the vehicle. We sent an e-mail and a WhatsApp message asking to send photos of the alleged car damage and the repair invoice and the final invoice from them that they want me to pay as I need them for insurance. But I haven`t got any answers. In addition, for some strange reason I cannot find any information about this car rental in my account on the Locauto page, although I also did a smart check-in there and all the documents regarding to this rental should be there, including the rental agreement. But now I don`t have any documents to show to insurance and have got no answer from Locauto. Seems like it is a scam.

June 22, 2026
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Reply from Locauto Group - Venezia Aeroporto

Dear Triin,thank you for sharing your experience.
We confirm you that our Customer Service will provide you with the documentation required.
We hope this information is helpful and we hope to have another opportunity to earn your trust back.
Chiara

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always! Best rent a car company in Italy!

June 25, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Very easy

Very easy, affordable and hassle free

June 24, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

a positive experience

simple pick up and drop off - a good price, and i was not oversold insurance products i didnt need

June 17, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

The rental process was quick and easy

The rental process was quick and easy. Got the car I’ve expected brand new with 0 kilometers. The staff was very nice and polite.

June 24, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

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