Locauto continues to be very competitive for renting a car in Italy and we do that ever 2 years. This is a local company and their cars are well maintained and very clean on pick up. The booking proce... See more
Company replied

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Locauto continues to be very competitive for renting a car in Italy and we do that ever 2 years. This is a local company and their cars are well maintained and very clean on pick up. The booking proce... See more
Company replied
They gave me the exact make of car I booked. Registration was quick. Many rental companies in Italy also require an international driver's license for Ukrainians. This company has plenty of our own. I... See more
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The car was brand new, clean. The difference was the customer service. Very different experience than we had in all our other rentals in Italy. I recommend this Company especially to American visit... See more
Company replied
Excellent rental company. I am always nervous about Rentacars in case they try to find something tiny that was impossible to see initially and then keep your deposit. Locauto were top, no hidden trick... See more
Company replied
Presso l'ufficio Locauto Rent di Venezia Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020409. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Via Galileo Galilei, 30, 30030, Tessera, Venezia / Veneto, Italy

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Everything was perfect. Great car, fair price, and smooth service. Thank you

Reply from Locauto Group - Venezia Aeroporto
Car was exactly what was required for a trip to the Dolomites from Venice airport. Only issue was the long queues for all car rental companies. We had pre-booked and were not aware that you can go directly to the car.pick-up and so save yourself a long wait. Others in the queue made the same mistake. Also far better to take complete insurance (which we did once at the desk).

Reply from Locauto Group - Venezia Aeroporto
We got the car at the agreed time. If you come from Marcopolo Airport it is very easy to go and take the car (in the same building)

Reply from Locauto Group - Venezia Aeroporto
Our reservations were lost. So rental at the Venice airport cost three times what our rental reservations were and we received rude and disrespectful service
We even had a printed copy of our reservations.
Fraud.

Reply from Locauto Group - Venezia Aeroporto
Thank you very much Locavto, I liked your service. I traveled happily thanks to you. I recommend everyone to use your service❤️

Reply from Locauto Group - Venezia Aeroporto
I rented from venice airport from 24 to 29 of June . I am pleased how whole process went through, quality, quick and easy. I was expecting the worse with the busiest period but I am impressed. My car was upgraded for free , nice staff and smooth process. I totally recommend this company!

Reply from Locauto Group - Venezia Aeroporto
The car suffered a breakdown a no way to contact. I fixed it by myself and today I’m waiting for the money refund. Disaster

Reply from Locauto Group - Venezia Aeroporto
Excellent service
Very quick in getting the vehicle
Vehicle was clean and ready

Reply from Locauto Group - Venezia Aeroporto

Reply from Locauto Group - Venezia Aeroporto

Reply from Locauto Group - Venezia Aeroporto
the booking process and the service at the check out was super smooth and the staff super competent and respectful.

Reply from Locauto Group - Venezia Aeroporto

Reply from Locauto Group - Venezia Aeroporto
After the rental, we received an email from Locauto stating that our rented vehicle had damage and that a claim for damages was filed in the amount of 1790 EUR. This is very surprising, as we did not have any accidents and the driver drove flawlessly and to our knowledge there was no damage to the vehicle. We sent an e-mail and a WhatsApp message asking to send photos of the alleged car damage and the repair invoice and the final invoice from them that they want me to pay as I need them for insurance. But I haven`t got any answers. In addition, for some strange reason I cannot find any information about this car rental in my account on the Locauto page, although I also did a smart check-in there and all the documents regarding to this rental should be there, including the rental agreement. But now I don`t have any documents to show to insurance and have got no answer from Locauto. Seems like it is a scam.

Reply from Locauto Group - Venezia Aeroporto
Excellent service as always! Best rent a car company in Italy!

Reply from Locauto Group - Venezia Aeroporto

Reply from Locauto Group - Venezia Aeroporto
simple pick up and drop off - a good price, and i was not oversold insurance products i didnt need

Reply from Locauto Group - Venezia Aeroporto
The rental process was quick and easy. Got the car I’ve expected brand new with 0 kilometers. The staff was very nice and polite.

Reply from Locauto Group - Venezia Aeroporto
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