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Locauto Group - Venezia Aeroporto Reviews 

4,429
TrustScore 4.5 out of 5

4.6

Via Galileo Galilei, 30, 30030 Tessera, Venezia / Veneto, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Locauto continues to be very competitive for renting a car in Italy and we do that ever 2 years. This is a local company and their cars are well maintained and very clean on pick up. The booking proce... See more

Company replied

Rated 5 out of 5 stars

They gave me the exact make of car I booked. Registration was quick. Many rental companies in Italy also require an international driver's license for Ukrainians. This company has plenty of our own. I... See more

Company replied

Rated 5 out of 5 stars

The car was brand new, clean. The difference was the customer service. Very different experience than we had in all our other rentals in Italy. I recommend this Company especially to American visit... See more

Company replied

Rated 5 out of 5 stars

Excellent rental company. I am always nervous about Rentacars in case they try to find something tiny that was impossible to see initially and then keep your deposit. Locauto were top, no hidden trick... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Venezia Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020409. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Via Galileo Galilei, 30, 30030, Tessera, Venezia / Veneto, Italy

  • +39 0243020409
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4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(4,429)

58,601 reviews in the last 12 months

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Rated 5 out of 5 stars

​"The service team helped us a lot in…

​"The service team helped us a lot in resolving the issue. The car return process was easy and pleasant, and the guy who received the car was very nice and provided excellent service."

June 23, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

The lady at check-in was very helpful…

The lady at check-in was very helpful as I had made a mistake with the dates, so she found another car and sorted all out.
More importantly, the benefit of getting full insurance was huge. We were caught in a massive hailstorm that damaged body of the car, and there were no problems at check-out.

June 16, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Location of rental kiosk was somewhat…

Location of rental kiosk was somewhat challenging to find as signage is limited. Administrative staff was helpful and professional, as was staff where auto is provided. Walk through and check process was very efficient.

Our drop off was at another location, and the contract/agreement address was their rental office at Milano Train Station. After visiting office, drop off location address was provided. Would have been easier if this is provided in the documentation.

June 15, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Staff at the counter and the pickup are helpful and friendly

Staff at the counter and the pickup place are very helpful and gave detailed instructions. They did not push customer to add options or additional insurance. The overall experience is great. Highly recommended!

June 15, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 2 out of 5 stars

I didn't suppose that car can be rented…

I didn't suppose that car can be rented without aircon.

June 20, 2026
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Reply from Locauto Group - Venezia Aeroporto

Dear Jacek,thank you for sharing your experience with Locauto.
We apologize for the inconvenience with the air conditioning. We are aware that on certain models, the A/C controls are not very intuitive. Thank you for pointing this out; we will remind our staff to demonstrate how it works before departure.
We hope to welcome you back and provide you with a flawless experience.
Elisa

Rated 1 out of 5 stars

No disclose of no insurance at time of…

No disclose of no insurance at time of rental! SCAM

June 13, 2026
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Reply from Locauto Group - Venezia Aeroporto

Dear Sabri,thank you for sharing your feedback.
We would like to reassure you that our standard procedure always involves reviewing all included services and reminding customers of any applicable deductibles/excesses before the rental agreement is signed, as these details are clearly stated in the contract.
We are truly sorry if, on this occasion, our communication was not as clear as we always aim for it to be. Please rest assured that we take your feedback seriously and will use it to improve our service and customer experience.

We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.
Elisa

Rated 5 out of 5 stars

Hassle free return

Very easy pick up and hassle free return. I wasn’t pressured into buying their own insurance and wasn’t charged for anything on return. The car was new and clean. My second time renting with them (first time was in a different location) and I highly recommend.

June 13, 2026
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Reply from Locauto Group - Venezia Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 4 out of 5 stars

Car was better than I expected

Car was better than I expected, no problems with the rental process. Staff was nice and return was super smooth.

Only problem that takes away one star was that at Venice airport there was a huge line to the rental desk. I had 13 Numbers (customers) before me and in 30minutes line decreased with only 3 numbers. At some point I realized to check if online check in was possible and thank god it was, that speeded up the process. I wish this would have been mentioned somewhere on site. After that it was super smooth.

Will rent again with Locauto.

June 10, 2026
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Reply from Locauto Group - Venezia Aeroporto

Dear Miia,thank you for sharing your experience.
We are glad that you enjoyed our service.
To save your time,we would like to remind you that we offer a Smart Check-in service, which allows you to fill out all your personal information online before arriving at the counter.
Your feedback is valuable to us to improve our service.
We hope to welcome you back and earn a 5-star ratimg next time.
Chiara

Rated 5 out of 5 stars

All went great

All went great, car was picked without delays, I had a luck to have a free upgrade of car category. What I also liked is that car was collected back when we arrived at the last day, checked when we were around so we were sure that no damage suprises were spotted after coming back home. I recommend this company

June 16, 2026
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Reply from Locauto Group - Venezia Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Good company

June 16, 2026
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Reply from Locauto Group - Venezia Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Always as usual was fine

Always as usual was fine

June 16, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 4 out of 5 stars

Fulfilling expectations

Good car, helpful service.

June 7, 2026
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Reply from Locauto Group - Venezia Aeroporto

Dear Timmi,thank you for sharing your experience.
We are thrilled that you enjoyed our service.
We hope to welcome you back and earn a 5-star rating next time!
Chiara

Rated 4 out of 5 stars

Good service and good car

Good service and good car. The only downside is having to take a long time waiting for others and filling out all information at the rental desk after having provided all the information before online.

June 16, 2026
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Reply from Locauto Group - Venezia Aeroporto

Dear Lara,thank you for sharing your experience.
We are glad that you enjoyed our car and our service.
We apologize for the wait. Unfortunately, because you made your reservation through a broker, Locauto does not have access to your personal information due to our privacy policy.
However, we would like to remind you that we offer a Smart Check-in service, which allows you to fill out all your personal information online before arriving at the counter.
We hope to welcome you back and ear a 5-star rating next time!
Elisa

Rated 5 out of 5 stars

Angela went above and beyond to help us…

Angela went above and beyond to help us to get a car given the circumstances! Great customer service!!! She definitely is an asset!!

June 15, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

To repeat

Very fast, very nice. Good service.

June 8, 2026
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Reply from Locauto Group - Venezia Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Helpful service at the desk at Venice

Helpful service at the desk at Venice, Marco Polo and a smooth collection and return process. The car was pretty new, in excellent condition and a good overall experience.

June 7, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Very good and would use again

Read a small number of negative reviews but have to say based on my experience I’d definitely use them again.
The staff were great, no pressure to sell insurance (I booked through a 3rd party and used their insurance). I was offered a BMW or Audi and when I collected the car - which is a short walk from the hire desk I collected a virtually new Audi A3 with only 1200km on it. Drop off was equally easy - and again the staff were very nice and professional.

June 7, 2026
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Reply from Locauto Group - Venezia Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

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