Locauto continues to be very competitive for renting a car in Italy and we do that ever 2 years. This is a local company and their cars are well maintained and very clean on pick up. The booking proce... See more
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Locauto continues to be very competitive for renting a car in Italy and we do that ever 2 years. This is a local company and their cars are well maintained and very clean on pick up. The booking proce... See more
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They gave me the exact make of car I booked. Registration was quick. Many rental companies in Italy also require an international driver's license for Ukrainians. This company has plenty of our own. I... See more
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The car was brand new, clean. The difference was the customer service. Very different experience than we had in all our other rentals in Italy. I recommend this Company especially to American visit... See more
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Excellent rental company. I am always nervous about Rentacars in case they try to find something tiny that was impossible to see initially and then keep your deposit. Locauto were top, no hidden trick... See more
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Presso l'ufficio Locauto Rent di Venezia Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020409. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Via Galileo Galilei, 30, 30030, Tessera, Venezia / Veneto, Italy

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"The service team helped us a lot in resolving the issue. The car return process was easy and pleasant, and the guy who received the car was very nice and provided excellent service."

Reply from Locauto Group - Venezia Aeroporto
The lady at check-in was very helpful as I had made a mistake with the dates, so she found another car and sorted all out.
More importantly, the benefit of getting full insurance was huge. We were caught in a massive hailstorm that damaged body of the car, and there were no problems at check-out.

Reply from Locauto Group - Venezia Aeroporto
Location of rental kiosk was somewhat challenging to find as signage is limited. Administrative staff was helpful and professional, as was staff where auto is provided. Walk through and check process was very efficient.
Our drop off was at another location, and the contract/agreement address was their rental office at Milano Train Station. After visiting office, drop off location address was provided. Would have been easier if this is provided in the documentation.

Reply from Locauto Group - Venezia Aeroporto
Staff at the counter and the pickup place are very helpful and gave detailed instructions. They did not push customer to add options or additional insurance. The overall experience is great. Highly recommended!

Reply from Locauto Group - Venezia Aeroporto
I didn't suppose that car can be rented without aircon.

Reply from Locauto Group - Venezia Aeroporto
No disclose of no insurance at time of rental! SCAM

Reply from Locauto Group - Venezia Aeroporto
This was our second time renting from Locauto and all we t very smoothly.

Reply from Locauto Group - Venezia Aeroporto
Very easy pick up and hassle free return. I wasn’t pressured into buying their own insurance and wasn’t charged for anything on return. The car was new and clean. My second time renting with them (first time was in a different location) and I highly recommend.

Reply from Locauto Group - Venezia Aeroporto
Very quick and easy transfer of car and car in immaculate condition

Reply from Locauto Group - Venezia Aeroporto
Car was better than I expected, no problems with the rental process. Staff was nice and return was super smooth.
Only problem that takes away one star was that at Venice airport there was a huge line to the rental desk. I had 13 Numbers (customers) before me and in 30minutes line decreased with only 3 numbers. At some point I realized to check if online check in was possible and thank god it was, that speeded up the process. I wish this would have been mentioned somewhere on site. After that it was super smooth.
Will rent again with Locauto.

Reply from Locauto Group - Venezia Aeroporto
All went great, car was picked without delays, I had a luck to have a free upgrade of car category. What I also liked is that car was collected back when we arrived at the last day, checked when we were around so we were sure that no damage suprises were spotted after coming back home. I recommend this company

Reply from Locauto Group - Venezia Aeroporto

Reply from Locauto Group - Venezia Aeroporto

Reply from Locauto Group - Venezia Aeroporto
Good service and good car. The only downside is having to take a long time waiting for others and filling out all information at the rental desk after having provided all the information before online.

Reply from Locauto Group - Venezia Aeroporto
Angela went above and beyond to help us to get a car given the circumstances! Great customer service!!! She definitely is an asset!!

Reply from Locauto Group - Venezia Aeroporto

Reply from Locauto Group - Venezia Aeroporto
Helpful service at the desk at Venice, Marco Polo and a smooth collection and return process. The car was pretty new, in excellent condition and a good overall experience.

Reply from Locauto Group - Venezia Aeroporto
Read a small number of negative reviews but have to say based on my experience I’d definitely use them again.
The staff were great, no pressure to sell insurance (I booked through a 3rd party and used their insurance). I was offered a BMW or Audi and when I collected the car - which is a short walk from the hire desk I collected a virtually new Audi A3 with only 1200km on it. Drop off was equally easy - and again the staff were very nice and professional.

Reply from Locauto Group - Venezia Aeroporto
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