Logiscenter Reviews 

I ordered a item which was just over £200 but had to wait 4 to 6 weeks which was fine When it came back in stock and I received it the price had dropped by £70 I’m quite disgusted with this and feel ripped off

Received the product within a couple of a days of ordering. Great service!

very quick and efficent service.

At the beginning of November, I ordered a zebra label printer from this website. I was told it was no longer available and you have the new version, if I pay the difference this can be sent express and I’ll receive the printer within 48 hours. This is where everything went very wrong in the hands of Shane Murphy (Account Manager UK & Ireland). This guy is 100% incompetent and should never be responsible for managing anything.
New version of printer confirmed, charged more and he added 3 year warranty I didn’t ask for or want.
Paid for express delivery and never got it, it took over a week for it to arrive.
Ordered a ZT-230 Thermal Transfer and got a ZT-231 Thermal Direct totally different and completely the wrong version.
I was told by Shane the quickest way to fix this problem, was to pay again for the correct version and he would arrange for the wrong one to be collected within a couple of days and the replacement would be there in 48 hours.
I’m now £2.6k out of pocket at this point.
Took almost 2 weeks for the replacement to arrive, even after repeatedly chasing Shane.
In Addition, no attempt was made to collect the wrong one.
Was told by Shane if I’d opened the wrong one I couldn’t have a refund at first, then told I had to take pictures of it to confirm it was OK and had no finger prints on it. I sent pictures of it in its original packaging.
Again, days passed and nothing from Shane. Had to open a formal complaint with trading standards to get a reply from him.
Was told again I needed to send more pictures, which I did.
Again, days passed and nothing from Shane. We are still £1.6k out of pocket.
I complained again about this issue and that we have been charged twice for express delivery and never received the service. Shane said he would refund those charges straight away, but no feedback on collecting the printer.
No refund was made for the delivery charges.
Chased Again, telling Shane I wanted this sorted out and my monies refunded by the 22nd December and I copied in Trading Standards.
I was told by Shane I had to send the printer back myself and he supplied an address.
I complained again, saying all these issues were created by him and the company, and you’re expecting me to pay and go out of my way to get the printer back to you.
On the 19th, he said he was checking to see if he could arrange a collection. That’s the last email I got until the 10th January when he apologised, saying they’ve just come back after Xmas break.
He then confirmed he would arrange collection and sent me a list of instructions. These we followed and was told the printer would be collected that day 11th January.
It’s now the 18th and nothing from Shane even after sending an email every day and still no collection of the printer.

I ordered a scanner and payed in advance. Without any communication they cancelled and refunded the order. I asked the customer-service why? But never got an answer...

Having understood that the laptop ordered was in stock I then waited more than a week for delivery. The delivery driver would not release the laptop until I paid an extra £800 on top of the purchase price because it had come from outside UK. This came as a complete surprise to me as it was not made clear at the time of purchase that an extra charge would be made. I could have bought the same laptop from a company that had stock in UK (but decided against this as their delivery time was three days). If I'd have known that I would be facing an import charge I would have been much better off going elsewhere. I have given two stars as the laptop is actually very good.

Delivery was 3 working days late. Should have been end of Wednesday turned up on the Monday after chasing. No tracking information available. Got there in the end though.

Absolutely awful, I ordered a scanned it wasn't compatible. I was sent a return lable, TNT picked the parcel up & I'm still waiting for my refund, after contacting them on serval occasions. I will NEVER buy from them again.

dreadful customer service,
ordered a part ,
it didnt come,
no communication, Zero
had to contact numerous times
spent weeks waiting & chasing until i eventually got the part form somewhere else

Item took forever to arrive (which I can deal with). It's the debiting my account for the amount of the product a good month before the item was dispatched which I am not happy with

I wanted to return some goods. After a lon g time I got an adres and I sent the goods to the adres. The postal service has delivered the goods but logiscenter says it has never been delivered. I payed for the goods and sent them back, so I have nothing except that I've lost money.
respons time is very long, and after heeps of mailing en calling I sometimes get answers.

We ordered and paid for goods in January.
It is now 20th June
Still have not received them.
Nobody in the office can tell us why.

Absolutely shocking service wouldn’t use again brought on express delivery was called and told couple business days took over 2 weeks absolutely shameful would definitely avoid

If I could rate as a zero I would!
Poor communications all round. Phone and emails not manned. I have tried since Feb 8th 2023 to return an item that did not match the dimensions on the website. Despite endless emails I am still waiting for return instructions minus errors.

Poor Service. I ordered online over a month ago. When I ordered I was contacted by a Sales Rep to inform me that the items ordered were not in stock. I had to pay additional amounts to purchase a more expensive piece of equipment. When this was done I was told the order would be placed immediately. I cannot get in touch with Ryan Harper to ascertain the status of my order and have had no verification of shipping. The telephone lines ring out, and I've sent several emails with no response. This seems to be a SCAM company.

Ryan Harper was super helpful on the phone- was happy to run through everything with me when i was having some problem with my scanners-he knew everything to sort it. Also the insurance repair process for damaged or broken scanner is fantastic to use- so easy. thanks guys for the help!

Short lead times, great customer service and SKUs are on the shelf ready for dispatch next day.

Partial order delivered, remaining items on backorder and had to chase them up for well over 6 months before the full order was eventually fulfilled (end of Sep 2022). Had to threaten with order cancellation and refund twice before I got anywhere.
This request for a review (16/01/2023) is for an order I placed in January 2022.
Edit: I dispute the comment below - payment was taken in full on placement of order.

this company run by full of scammers, i bought a kitchen printer and after the purchase i realize that i didnt need extra printer for my kitchen. i returned the printer unused ( not even single print made ) and this scammers based on Spain did everything to not to refund my money, price of printer €317 and i got only €58 back.
DO NOT USE THIS COMPANY AT ALL COST