I was waiting for the parcel at home suddenly I got a notification from post Nord that they came with the parcel but no one was at home ( this is not the first time they do that) So I have to pick i... See more
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One star not adequate to describe this shocking service. We paid a fortune to send Christmas presents from Australia to our grandchildren in Hersholm. Arrived 18th Dec but son not informed on time a... See more
Completely impossible service. No useable customer service what's so ever, only a chat bot with no answers or a customer service queue that literally lasts for days! and if you don't answer them... See more
One star even is to much. Track&Trace gives confusing information Customer service does not exist From two identical parcels with each their own T&T nr, send by the same sender inside the EU to o... See more
Company details
Information provided by various external sources
Post Danmark A/S is the company responsible for the Danish postal service.
Contact info
Copenhagen, Denmark
- logistics.postnord.dk
Embarrassing stain on Denmark's proud reputation
Awful, awful service, every f*king time!
Slow and expensive. Incompetent and uncommunicative. I've had letters get lost, sent to the wrong address and then eventually returned to me, where upon they could only apologise and tell me to try again and pay for the privilege.
I have received a letter from them telling me to pay an extortionate fee to release a package from customs within 10 days of receiving the letter or it will be returned to sender, and the letter was dated more than 10 days ago...
I have been sent a case number and pincode from them required to pay an extortionate fee online to release a package to me, only for the number and pincode not to work.
I have spent a total of approximately a billion hours on hold to them trying to resolve these and various other problems of their making. It's an embarrassment that this is the national postal service, and an extortionate inconvenience that they are in charge of customs duties.
Whenever possible, use another provider.
February 3, 2022
Unprompted review
EMS package delayed for 2 days
I have an EMS package delayed for 2 days without any progress. They seemed to keep scanning it but never loaded it for outbound delivery.
PostNord has had issues with delivery since November - they claimed due to Black Friday and holiday rush for online shipping. This happens every year with holidays. I failed to see any improvement year after year.
Now there is sick leaves and packages piling up again. Other than asking people to be patient, I don’t see any visible improvements since last Nov.
January 12, 2022
Unprompted review
Can't trust them
Can't trust them. Shipping takes forever, is crazy expensive, they don't come when they say they will, etc. Contact by phone is at least 2hrs wait.
Use DHL or UPS when possible.
December 3, 2021
Unprompted review
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