Logs Near Me Reviews 370

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

We have always been very happy with the service from Logs Near Me. We order a crate of Kiln dried Birch Logs each time which arrive crated and wrapped in plastic to keep protected. The logs are unif... See more

Rated 4 out of 5 stars

Asked for Monday morning delivery on initial order. But had no conformation of this , Phoned main office Monday morning twice, to get conformation ,said would get someone to phone back ,twice, no o... See more

Rated 2 out of 5 stars

The logs themselves were good. Price was alright. Delivery was where the whole experience really suffered. Waited in for the whole day for delivery, called the office just before closing to check whet... See more

Rated 4 out of 5 stars

Excellent logs, right sized. (Only a couple in the crate looked too big for our burner and they split easily.) Good delivery, backed into our drive despite a tight corner on the lane outside. Less th... See more

Company replied

Company details

  1. Firewood Supplier

Written by the company

Logs Near Me is a trusted, family-run supplier of premium kiln-dried firewood and log burners, proudly serving homes and businesses across the UK. We believe that a great fire starts with great fuel, which is why we only supply logs that deliver exceptional heat output, clean burning, and long-lasting performance. Our selection includes ash and birch logs – both renowned for their consistent burn quality – available in a variety of sizes, weights, and price points to suit every home, fireplace, or stove. For those seeking a convenient and low-mess alternative, we also offer wood briquettes, which are easy to store, produce minimal ash, and provide a steady, efficient burn. Every log we sell is kiln-dried to achieve low moisture content, ensuring they light easily, burn hotter, and last longer than traditional seasoned logs. Whether you’re enjoying a cosy open fire, fuelling a wood-burning stove, or heating an outdoor space, our firewood is ready to perform. With free and fast delivery across the UK, we make it simple to keep your wood store stocked and your home warm. At Logs Near Me, we combine quality products, competitive prices, and friendly service you can rely on.


Contact info

4.1

Great

TrustScore 4 out of 5

370 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

CONVENIENT CRATE, SUPERB SERVICE

Superb service, logs arrived in a crate and the driver had a motorised pallet lifter which enabled him to place the crate where I wanted them!
Best log service ever, way better than having a load dumped on your driveway!

December 13, 2024
Unprompted review
Rated 4 out of 5 stars

Very happy with these logs

Very happy with these logs. Have used LNM 3 times now. Bought a bulk bag of hardwood, really happy with the wood and great value for money. Lots of mixed bits, different sizes, which is fine as that is was what I was expecting. Only thing that was a slight issue was the delivery time, a little late after 1730. However delivery guy was a nice person, apologised lots and was able to take logs on a pallet to back of house. I would 100% use logs near me again and recommend them to friends and family.

December 3, 2024
Rated 5 out of 5 stars

Good website Essex Boy.

Good website, choice good, quantity and size very exceptional and delivery as stated on the day although a time slot would be a lot more acceptable.
Not the cheapest for quantity.

December 2, 2024
Rated 1 out of 5 stars

They take your money and don’t deliver…

They take your money and don’t deliver , £220 paid and they are not returning my calls , I will take this further

November 25, 2024
Logs Near Me logo

Reply from Logs Near Me

We appreciate your frustration. We clearly state on our delivery policy that if you have gravel the delivery will be kerbside. We are sorry but it was not possible to deliver the logs to your desired location because of the gravel.

Rated 5 out of 5 stars

Great logs

Great logs. Second year running we’ve bought from you and very happy. Thank you.

September 30, 2024
Rated 5 out of 5 stars

Good value

Delivered promptly in a manageable container at a reasonable price & by a friendly courier

September 19, 2024
Rated 2 out of 5 stars

Logsnearme? Who knows!

On 19 September I ordered 710kg of logs to be delivered on 23 September. Received notification of shipping 24 November, but no tracking number. Still not sure when or if they’ll arrive. Poor service: if I wasn’t going to get them 23 September, I’d expect at least a call from them to tell me when I might get them, surely?

September 24, 2024
Unprompted review
Rated 1 out of 5 stars

Awful service

Awful service. Paid extra for a specific delivery date and time but logs never arrived. Hopeless communication and inept customer service. Don’t touch this company!

September 11, 2024
Unprompted review
Logs Near Me logo

Reply from Logs Near Me

Thanks so much for taking the time to leave us a rating – it's much appreciated! In your case we had an error in logistic system and our system and your order was missed. We have offered a discount. We are very sorry for the inconvenience.

Rated 5 out of 5 stars

Quick delivery following the order

Quick delivery following the order. We have bought logs in the past which do not burn well mainly because they were not kiln dried. Yours are advertised as kiln dried - We'll see how they burn when we begin to burn them. It is nor cold enough at the moment

August 19, 2024
Rated 4 out of 5 stars

Well done

The logs arrived on the agreed day and the driver was superb in making sure the were trucked to my garage. He did a great job.

August 30, 2024

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