Logs Near Me Reviews 370

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

We have always been very happy with the service from Logs Near Me. We order a crate of Kiln dried Birch Logs each time which arrive crated and wrapped in plastic to keep protected. The logs are unif... See more

Rated 4 out of 5 stars

Asked for Monday morning delivery on initial order. But had no conformation of this , Phoned main office Monday morning twice, to get conformation ,said would get someone to phone back ,twice, no o... See more

Rated 2 out of 5 stars

The logs themselves were good. Price was alright. Delivery was where the whole experience really suffered. Waited in for the whole day for delivery, called the office just before closing to check whet... See more

Rated 4 out of 5 stars

Excellent logs, right sized. (Only a couple in the crate looked too big for our burner and they split easily.) Good delivery, backed into our drive despite a tight corner on the lane outside. Less th... See more

Company replied

Company details

  1. Firewood Supplier

Written by the company

Logs Near Me is a trusted, family-run supplier of premium kiln-dried firewood and log burners, proudly serving homes and businesses across the UK. We believe that a great fire starts with great fuel, which is why we only supply logs that deliver exceptional heat output, clean burning, and long-lasting performance. Our selection includes ash and birch logs – both renowned for their consistent burn quality – available in a variety of sizes, weights, and price points to suit every home, fireplace, or stove. For those seeking a convenient and low-mess alternative, we also offer wood briquettes, which are easy to store, produce minimal ash, and provide a steady, efficient burn. Every log we sell is kiln-dried to achieve low moisture content, ensuring they light easily, burn hotter, and last longer than traditional seasoned logs. Whether you’re enjoying a cosy open fire, fuelling a wood-burning stove, or heating an outdoor space, our firewood is ready to perform. With free and fast delivery across the UK, we make it simple to keep your wood store stocked and your home warm. At Logs Near Me, we combine quality products, competitive prices, and friendly service you can rely on.


Contact info

4.1

Great

TrustScore 4 out of 5

370 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Perfect for fire pits

Well packaged. Quick delivery. Great smelling and long burning logs for our firepit.

January 22, 2024
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Reply from Logs Near Me

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

Rated 5 out of 5 stars

Logs near me

Exactly as described product. Dry ash logs packed in a sturdy crate. Exceptional product delivered promptly by a very courteous and helpful driver.
Will certainly be buying again.
Thanks.

January 29, 2024
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Reply from Logs Near Me

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

Rated 5 out of 5 stars

Great quality wood

Great quality wood
Easy to order
Great delivery

January 9, 2024
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Reply from Logs Near Me

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

Rated 5 out of 5 stars

Brilliant driver,shame nobody took any…

Brilliant driver,shame nobody took any notice of my request for a smaller vehicle!
Very difficult and time consuming as a result.
Have barrowed logs into shed and will have to dismantle the pallet-that will take some time too.

January 22, 2024
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Reply from Logs Near Me

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

Rated 2 out of 5 stars

Good logs, terrible communication

Logs look good, wrapped on 4 sides but not on top. We haven't burned any yet. The delivery went well. Palletline guy friendly and helpful, called 5 mins away to check we were home, and manoeuvred the pallet up the path to where we wanted it.

Sadly, this was the best communication I had during the process. I ordered logs on 23rd December, based on the website giving options for deliveries between Christmas and New Year. I chose 27th December. They finally arrived on 5th January!

I telephoned 3 times in the interim, and in spite of promises, nobody ever phoned back. The best I got was 'I'll forward your details.' To whom? Where? No idea.

The website finally showed my order as 'shipped' on 2nd January, but I had no notice of the actual delivery date/time until Palletline phoned three days later and it was sheer luck that someone was home!

December 23, 2023
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Reply from Logs Near Me

Thanks so much for taking the time to leave us rating – it's much appreciated! Please contact us regarding your experience.

Rated 5 out of 5 stars

Great service

Delivered on time at a fair price.

December 13, 2023
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Reply from Logs Near Me

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

Rated 5 out of 5 stars

Would recommend

Arrived a day early, fortunately I was at home. Good quality ash logs, burn well with a good heat on our open fire. would recommend.

December 18, 2023
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Reply from Logs Near Me

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

Rated 5 out of 5 stars

Exactly as described

Exactly as described, crate was jam packed with logs and well wrapped as typically raining on day of delivery. Happy with logs and will definitely order again.

December 4, 2023
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Reply from Logs Near Me

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

Rated 5 out of 5 stars

Great company

Great quality and good value. The driver was very helpful too with placement of pallet

December 15, 2023
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Reply from Logs Near Me

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!


Rated 4 out of 5 stars

Better comunication , about delivery

Fof the ease of purchasing on line , the quality of the goods, and the service and delivery I would give five stars.
But! once l had ordered and paid there was no more communication about the shipped order. I could not trace the order as stated, so l had to telepone the main company to check that l was getting my delivery on the chosen date the day before.

December 13, 2023
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Reply from Logs Near Me

Thanks so much for taking the time to leave us a 4-star rating – it's much appreciated!


Rated 1 out of 5 stars

very poor after service

DO NOT USE
Ordered and paid for 4 boxes of logs on 13.12.23, for delivery on Fri 22.12.23.
Came home from holiday on Tues 19.12.23 to find 2 boxes of logs on my doorstep blocked in by my dustbin?
Contacted Logs Near Me office by phone and email on 4 occasions, to be told every time a call back would be given. None received after 2 days.
I am owed 2 boxes of logs or a refund for 2 boxes but Logs Near Me wont respond to my calls or emails. Very disappointing, poor after service

December 21, 2023
Unprompted review
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Reply from Logs Near Me

Thanks so much for taking the time to leave us a feedback – it's much appreciated! Very sorry for your experience. Please check your email. We have tried to contact you by phone and sent email with proof of delivery and also pictures of 3 boxes delivered to your address. missing 1 box were delivered few days after regarding the busy Christmas period. Very sorry for the inconvenience.

Rated 4 out of 5 stars

Great quality logs.

Great quality logs.
Priced similar to other suppliers per kg.
Prompt delivery.
Will use again .

November 27, 2023
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Reply from Logs Near Me

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

Rated 5 out of 5 stars

Good value

Good value, great delivery service and quality of product excellent.

November 21, 2023
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Reply from Logs Near Me

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

Rated 5 out of 5 stars

Logs arrived on time

Logs arrived on time. Beautiful dry logs. I’m sure they will burn well.

November 30, 2023
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Reply from Logs Near Me

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

Rated 4 out of 5 stars

The wood is good and dried

The wood is good and dried. The delivery was on time, value for money wasn't as good.

November 30, 2023
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Reply from Logs Near Me

Thanks so much for taking the time to leave us a 4-star rating – it's much appreciated!

Rated 5 out of 5 stars

No problems with the ordering…

No problems with the ordering everything was clearly shown on the site that told me what to do in a quick and easy way so I had no troubles which I found was great.

November 16, 2023
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Reply from Logs Near Me

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

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