It wasn't clear when I booked that the checked luggage isn't included and I needed to add it later for more money.
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Review summary
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Reviews shaping this summary
URGENT – Unable to access booking due to wrong email entered I booked a flight through LOL.travel but accidentally entered a completely incorrect email address, so I cannot access my booking or re... See more
Flight change or cancellation needed numerous exchanges and repetitions. Lol claimed to need to contact the airline company. 55 admin fee from.their side defucted from already tiny refund. Payment did... See more
I had a very disappointing experience with lol.travel. After my flight itinerary was significantly changed, I requested a refund. The airline confirmed that they approved the refund and transferre... See more
Company details
Written by the company
Find out best deals on scheduled flights, hotels, rental cars and enjoy a brand new way to travel
Contact info
Strada Consolare 51/C, 47924, Rimini, Italy
- marketing@lol.travel
- lol.travel
1.9
Poor
2K reviews
Replied to 12% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luggage
My flight journey was good but my luggage experience was bad. The locks were broken, the zip was broken and since it was a hard case bag the sides were all punched in. Once I reach home I will know what’s been missing.
November 4, 2024
Unprompted review
Reply from lol.travel
Dear customer hello,
we are sorry about what you are telling us, we would like to inform you that these issues depend not on us but on the airline, you can contact them directly.
Thank you
lol.travel
Easy Booking and customer care.
Easy Booking and customer care.
I booked a flight for my husband. It was easy. A month later, when He was near to fly we couldn’t find the mail with the ticket. I called the customer service and they send us a copy in few minutes.
November 1, 2024
Unprompted review
Reply from lol.travel
Dear Cristina,
good morning.
We would like to thank you for choosing us and for taking the time to share your experience publicly. We are glad that you are satisfied with the service we have provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
All good!
In March 2024 I had booked a travel to Turkey staying in a hotel booked via lol travel. On the day of departure I collapsed at home and was unable to travel. Lol travel speedily refunded my booking per the terms and conditions and then some. Last month I booked a hotel in Prague with lol whilst waiting for my flight at Luton airport. Their price was considerably cheaper than other operators and the check in process was seamless. Well done and thanks, lol
March 19, 2024
Unprompted review
Reply from lol.travel
Dear customer,
good morning.
We would like to thank you for choosing us and for taking the time to share your experience publicly. We are glad that you are satisfied with the service we have provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Horrible service, dissapointing experience
I can not be more dissapointed..
I have mispelled the name of a passenger when purchasing tickets for a client from the US.
I have contacted the company via e-mail, and requested a change. They let me know it is possible with a 'little' fee of 270€ that, and I quote
"The total cost will be €276.00
The amounts will all be charged to the credit card entered at the time of booking"
I say let's proceed, and I keep on working on different things, forgetting this issue, as in my mind, LOL.TRAVEL will charge me extra and solve the issue.
WRONG
Appearantly, they send me an additional email, this time claiming the payment need to be paid by a different card than the original payment method. WHAT?
"We have sent you a secure link to pay €276.00 with a different card, the link expires in 1 hours."
At this point, it feels like a scam, but can it really be a scam? I gave a benefit of the doubt and wrote to the custumer support again asking for the name change
However this time, they let me know there will also be a penalty fee if I proceed with the name change and I did not agree with accepting the penalty, as the whole fee + penalty + lack of information and responsibility from the lol.travel just seemed disingenuine and unfair.
To this they told me:
Dear client,
we are sorry, but since there are flights in code-share with different airilnes (United and Lufthansa), the name correction is not allowed.
Support did not get back to me afterwards.
I am not only dissapointed, I honestly feel scammed. Lol.travel is unworthy, i wouldn't waste my time and money like this if I knew. I should have checked people's experiences before choosing this company, as there are countless situations just like mine below.
October 29, 2024
Unprompted review
Reply from lol.travel
Dear customer we are sorry for your evaluation,
initially we sent you a different email because your ticket had just been issued, but you never replied in time (we sent you the time limit several times).
From now on, since we have to follow the airline's policy for name correction and in your case it is not possible to correct the name because there is a flight, in your itinerary, operated by a different airline.
We have just added this note indicating the correct full name to the airline.
At disposal,
thank you
Reply from lol.travel
Dear Marisol,
good morning.
We would like to thank you for choosing us and for taking the time to share your experience publicly. We are glad that you are satisfied with the service we have provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Dear lol travel
Dear lol travel,
A friend of mine booked me a ticket 3 days ago via lol travel, the reservation status is confirmed. Today was issued a voucher not a ticket, with a ticket number though.
I went to the austrian airlines website to find my reservation giving them the ticket number from the voucher you sent me.
And the are saying there is no reservation found
The cost of return ticket is 1500€!
Can I get a valid ticket please asap
I am supposed to fly in 2 days!
Thank you
PS. The copy of this message is sent to lol travel
Update 30/10
Thank you lol travel!
An Austrian Airlines Ticket was issued yesterday
With the possibility to check in
Thank you
The issued is solved.
October 28, 2024
Unprompted review
Reply from lol.travel
Dear Linda,
it is possible to do check in online 24 hrs before departure, directly on the airline's website with the airline reference booking number.
Otherwise it is possibile to do check in directly in airport without additional cost.
Update: Wonderful, we are happy everything is solved and you are satisfied.
Best Regards
lol.travel
Useless company
Useless company. All amendments have to be made to be made manually via email, this is the 21st century how is it not possible to make the change online?
So okay you have to handle the change by email but now they can't take the payment from the same card you paid with. They send a link which expires after 1 hour, which they send in the response to you email that they send when they get round to it, some people have jobs but now dealing with LOL Travel to arrange a simple change of date on the flexible ticket you paid for is now your second job. After you miss the link you call their "24 hour helpline" and just get cut off because there are no agents available seemingly ever. You have now called and emailed but they still spend a whole day without responding and the price has now increased by a third. On top of the €55 admin fee they (not the airline) are charging for wasting your time with this back and forth.
Save your money, save your time, and save your sanity; don't book with a LOL Travel! LOL ;(
October 25, 2024
Unprompted review
Reply from lol.travel
Dear customer,
for privacy and security reasons all changes are handled by our operative via e-mail exchange with the practice holder. It is not possible to do this independently online because there is a specialised operator who makes the change and returns the quotations to the customer.
The link is the alternative method when on the first method you mentioned the payment fails. Handling fees are required as stated in our terms and conditions. We see that your ticket has been resolved.
At your disposal for any needs
thank you
lol travel is rubbish company don’t…
lol travel is rubbish company don’t book with them anything services are completely unacceptable and if u ask for refund they making up things I have very bad experience with them
October 13, 2024
Unprompted review
Reply from lol.travel
Dear Customer,
we are sorry for your assessment. We have explained the cancellation procedure to you and given you all the instructions on how to proceed. As you did not cancel your booking, we are unable to accommodate your request.
At your disposal
lol.travel
Thank you for your best service
Thank you for your best service. Until next time.
October 17, 2024
Unprompted review
Reply from lol.travel
Dear customer good morning,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are delighted that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Value for money
October 17, 2024
Unprompted review
Reply from lol.travel
Dear customer good morning,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are delighted that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Extra costs and no promised checked-in luggage
The flights were quite much cheaper than in other places, which made me use this site even though it looked somewhat suspicious. To my surprise, the reservation did not include checked-in luggage even though they promised it would, and the price bumped up 30€ when finalizing the reservation. I hope the actual flights will go ok...
October 10, 2024
Unprompted review
Reply from lol.travel
Dear customer hello,
we are sorry for your evaluation. We would like to kindly ask you your pnr in order to identify your case and reply to you. Thank you
Best regards
I didn't like the exchange rate when…
I didn't like the exchange rate when paying for the ticket. I don't think making money with exaggerated exchange rates is a business model I can appreciate.
August 16, 2024
Unprompted review
Reply from lol.travel
Dear customer,
we are sorry for your disappointment. We would like to clarify a few points for you. When booking your flight, it is possible that the fare may be changed. These changes are made directly by the provider, so the booking system informs you of the fare update. In addition to the fare, the total price of the booking also includes certain services and handling fees. For the sake of transparency and user protection, the handling fees are always indicated in full before the purchase commitment is finalised.
Please do not hesitate to contact us if you have any questions.
lol.travel
Seguimos esperando una devolución
Seguimos esperando después de más de un mes una devolución de un servicio... esto es lo que me escribieron la segunda vez que reclamamos el servicio:
"Dear customer, We are sorry for the inconvenience. We have already proceeded with the refund of the service for the return flights. At your disposal Best regards Kiara"
Y estamos igual que al principio... por no hablar de que si les llamas por telefono solo hablan italiano o inglés,
September 12, 2024
Unprompted review
Reply from lol.travel
Estimado cliente,
Sentimos las molestias ocasionadas.
Ya hemos procedido al reembolso del servicio para los vuelos de vuelta.
A su disposición
Un cordial saludo
Friendly agent and you feel welcome
Friendly agent and you feel welcome, they are communicating well with the client. i m 100% to use this agent again.
October 1, 2024
Unprompted review
Reply from lol.travel
Dear customer good morning,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are delighted that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Reply from lol.travel
Dear customer hello,
this kind of unforeseen events dependen not on us, we suggest you to manage it with the airline as soon as possible.
Thank you
Best regards
Good accomadation good location central…
Good accomadation good location central and close to beach, pubs and restaurants reception staff very helpful and friendly appartments cleaned regularly good pool pool bar and restaurant staff very attentive would definitely stay here again
September 25, 2024
Unprompted review
Reply from lol.travel
Dear John good morning,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are delighted that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
if I ask for help through the monitor
if I ask for help through the monitor, there is no answer
I should go to the back of the aircraft to ask for help
this through the flight from Austrian to Washontion d.c
and from washinton to san diego
September 26, 2024
Unprompted review
Reply from lol.travel
Dear customer hello,
could you please note your PNR in order to identify your case?
Thank you
lol.travel
the response from servicer is quick and…
the response from servicer is quick and gave me positive answer
September 27, 2024
Unprompted review
Reply from lol.travel
Dear Andy,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are pleased that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Reply from lol.travel
Dear Javier,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are pleased that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Reply from lol.travel
Dear customer good morning,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are pleased that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
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