It wasn't clear when I booked that the checked luggage isn't included and I needed to add it later for more money.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
URGENT – Unable to access booking due to wrong email entered I booked a flight through LOL.travel but accidentally entered a completely incorrect email address, so I cannot access my booking or re... See more
Flight change or cancellation needed numerous exchanges and repetitions. Lol claimed to need to contact the airline company. 55 admin fee from.their side defucted from already tiny refund. Payment did... See more
I had a very disappointing experience with lol.travel. After my flight itinerary was significantly changed, I requested a refund. The airline confirmed that they approved the refund and transferre... See more
Company details
Written by the company
Find out best deals on scheduled flights, hotels, rental cars and enjoy a brand new way to travel
Contact info
Strada Consolare 51/C, 47924, Rimini, Italy
- marketing@lol.travel
- lol.travel
1.9
Poor
2K reviews
Replied to 12% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth experience
Positive aspects: I purchased the special customer care package and my mails were answered timely. Less positive ones: I had to ask for the company booking number (I think it should be provided in the confirmation amail) and there was some confusion about where I had to check in online as they were several airlines involved.
August 7, 2024
Unprompted review
Reply from lol.travel
Dear customer,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are pleased that you are satisfied with the service we have provided. The company's PNR is present in the ticket issue e-mail, not in the confirmation e-mail. Online check-in is a service that allows you to obtain your boarding pass and can usually be done on the airline's website from 24/48 hours before departure. lol.travel offers you the possibility, for a small additional charge, to check in online and be personally assisted in the process. If you have not purchased the online check-in service with us, we advise you to check on the airline's website all the useful information about check-in, namely: what the procedures are for checking in, whether there are any penalties for not checking in online and when it must be done.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Replies
Whenever I had something to ask they replied to me as a fast as they could ( and they are really fast!!), if you register and book a flight, they will send you emails with discounted flights it’s really great since I travel a lot !
August 9, 2024
Unprompted review
Reply from lol.travel
Dear customer,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are particularly pleased to know that you appreciated our efforts in assisting you and we are glad that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Very poor communication stay away
I have been trying to get through to lol travel for a week now in relation to recieve my refund but they keep hanging up on me when I call and in que for 10 minutes every time . Plus they add on there own booking fee that is not on the price advertised.
August 3, 2024
Unprompted review
Reply from lol.travel
Dear customer hello,
your request is under managing of our customer care departement, you will receive a feedback soon.
Thank you
Best regards
lol.travel
Reply from lol.travel
Dear customer,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are particularly pleased to know that you appreciated our efforts in assisting you and we are glad that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Everything so easy and great customer…
Everything so easy and great customer service!
August 5, 2024
Unprompted review
Reply from lol.travel
Dear customer,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are particularly pleased to know that you appreciated our efforts in assisting you and we are glad that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Quick answer to incidents
Very quick answer both on the web page and the phone! Really amazing! And the agents on the phone extremely polite!
July 31, 2024
Unprompted review
Reply from lol.travel
Dear customer,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are particularly pleased to know that you appreciated our efforts in assisting you and we are glad that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
easy and quick
Best price, very easy to reserve the room, quick feedback.
July 29, 2024
Unprompted review
Reply from lol.travel
Dear Marco Franceso good morning,
we would like to thank you for sharing your opinion and experience on this channel, thank you for choosing us and for taking the time to leave us your opinion.
We are glad you are satisfied, if you have any needs please do not hesitate to contact us, we are at your disposal, thank you!
lol.travel
Very easy and simple to use booking…
Very easy and simple to use booking done straight away
July 26, 2024
Unprompted review
Reply from lol.travel
Dear David good morning,
we would like to thank you for sharing your opinion and experience on this channel, thank you for choosing us and for taking the time to leave us your opinion.
We are glad you are satisfied, if you have any needs please do not hesitate to contact us, we are at your disposal, thank you! lol.travel
Great web site
Great web site, easy navigation among the web pages. Well done.
July 21, 2024
Unprompted review
Reply from lol.travel
Dear Chiara good morning,
we would like to thank you for sharing your opinion and experience on this channel, thank you for choosing us and for taking the time to leave us your opinion.
We are glad you are satisfied and enjoyed your stay, if you have any needs please do not hesitate to contact us, we are at your disposal, thank you! lol.travel
Misleading pricing
Once you choose a payment method at the checkout page they update the price by adding a management fee (70EUR in my case). The checkout page is designed so that it's almost impossible to notice the price increase. I only noticed it because I was actively looking for hidden fees as I had been notified by other negative reviews on Trustpilot. Otherwise, I would not have seen it, and they would have overcharged me without my knowing.
P.S. It is pathetic how lol.travel handles the negative reviews on Trustpilot. Responses lack good customer support practices. It seems like the person replying to reviews is the owner of lol.travel himself. He blames it on the unhappy customers trying to justify his malicious practices. The guy sounds passive agressive.
For example, just look what he’s is going to come back to me with.
LOL at lol.travel.
July 18, 2024
Unprompted review
Reply from lol.travel
Dear user,
we are sorry for your evaluation as we put our effort to reply to all reviews and try to support our customers and clean every doubt and beacuse of this we will try to explain you things you pointed out .We would like to invite you to refrain from using offensive expressions towards teams who strongly works everyday to reply to questions and notices. Please write to us by opening a ticket for any problems or needs if you have an active booking and we will be more than happy to help you. In any case, we would like to clarify a few things below. We would like to clarify that in addition to the tariff, the total price of the booking includes the selected services and any handling fees. The handling fee is always indicated in full prior to the conclusion of the purchase commitment in pursuit of maximum transparency and user protection. It is clearly visible in the right place that is summary costs box, the place where you can check final price and all cost items. To be honest, it is not clear what you mean by hidden since the costs must all fall within that summary and that is where they are.
We would like to add that we solve a number of problems through this support channel, you can look at the average response time data and the indications we give in the case of active bookings with problems, if you refer to reviews that do not have an active underlying booking we are very sorry but we can only explain what is required, but there are no operational indications that we can give as there is not a booking.
We are at your disposal for any doubt or explanations needed,
Best regards
lol.travel
It was easy to book
It was easy to book, but I struggled to get communication in english. Prices are fair.
The ticket does not come on the same day, which causes anxiety. But it was emailed the following day after I wrote requesting for it. The overall experience was good
July 10, 2024
Unprompted review
Reply from lol.travel
Dear Rose ,
thank you for your comment and for sharing your experience. Our teams are constantly working to offer our customers the best possible experience and we are delighted that you are satisfied with your experience with us and the service provided. We hope to see you soon on lol.travel!
Thank you
lol.travel
You scammed me on my booking fee…
You scammed me on my booking fee .simply show cheaper on the list of Skyscanner but charged me 100 euro more. Simply learn the way of honesty .the other people are not Italian!
July 15, 2024
Unprompted review
Reply from lol.travel
Dear user,
first of all, please refrain from using insulting words, the insulting comment seems very inappropriate.
Anyway we would like to clarify a few things below to create transparency. In addition to the tariff, the total price of the booking also includes the selected services and any handling fees. Handling fees are always indicated in full before the finalisation of the purchase commitment. It can't be that it is not noticed.
At your disposal,
thank you
flight ticket
When I booked a flight ticket, I found the price was changed, Although I did not check any box for extra services. The price is changed suddenly without any notifications
July 9, 2024
Unprompted review
Reply from lol.travel
Dear customer,
we invite you to open a ticket beacuse we have checked and founded no assistance request opened related to the pnr you noticed here.
Anyway we would like to clarify a few things below to create transparency. When booking your flight, it is possible that the fare will change. These changes are made directly by the supplier and the booking system, which is why we will inform you of this fare update in the phase before the purchase commitment is finalised. In addition to the tariff, the total price of the booking also includes the selected services and any handling fees. Handling fees are always indicated in full before the finalisation of the purchase commitment. It can't be that it is not noticed.
At your disposal,
thank you
always change prices when you're about to pay
I'm often redirected to lol.travel from skyscanner, and when I check out the info on lol, the prices are different. And what's worse is that once you select your tickets, add the passenger info, and are ready to pay, suddenly they change the price! You can't trust them. Plus their customer service is non-existent. Avoid at all costs!
July 6, 2024
Unprompted review
Reply from lol.travel
Dear Veronica,
we are sorry that you are disappointed. We would like to clarify a few aspects below in order to create transparency. During the booking of your flight, it is possible that the fare may change. These changes are made directly by the provider and the booking system, which is why we will inform you of this fare update in the phase prior to finalising the purchase commitment. In addition to the fare, the total price of the booking also includes the selected services and any handling fees. Handling fees are always indicated in full before the purchase commitment is finalised.
We are at your disposal for any necessary clarification.
lol.travel
My fellow future customers
My fellow future customers, I recommend lol travel for your future business with them.
They are secure and reliable entity for purchasing your flight ticket.
On July 4th, I went online hunting cheapest flight tickets for urgent departure on July 5 from Jeddah, Saudi Arabia, to Accra, Ghana, forgetting the risks of buying online from any website.
They had the cheapest ticket for €496 and I immediately bought two tickets.
After payment, I got the pop-up message saying that your unconfirmed reservation has been forwarded to the flight entity for confirmation, and you will receive feedback within 48 hours.
To the above, my security alert woke up, but it was late. Because I needed the tickets urgently. I felt insecure, and making it worse, after few minutes, I got an email alert and when I checked, an email from the named organisation read that my travel reservations was cancelled and I am going to get refund according to the financial institution procedures in keeping with the law.
To the above, I felt that I had lost the money paid.
I immediately ran to my bank (Postal Italia) and reported with an appeal to block the receiver.
After my bank investigation, they confirmed that the lol.travel is a legal entity, and the emails are from them.
So, I should await the refund time mentioned in the email I received.
My fellow customers, I was not still satisfied due to the urgency of buying another tickets and I can't get the money.
To end up, after arriving from my bank, I got my refund in 3 hours within my account.
Thanks to the entity, and I am your business partner for life.
Bravo to you lol.travel!!!!!!
July 4, 2024
Unprompted review
Reply from lol.travel
Dear Michael,
thank you for your comment and for sharing your experience. Our teams are constantly working to provide our customers with the best possible experience before, during and post booking. We are glad that you are satisfied with your experience with us and the service provided. We are sad that you booking could not be confirmed and we hope to see you soon on lol.travel.
lol.travel
Got all the way to the end of trying to…
Got all the way to the end of trying to book a flight and the 101 add ons they am want to sell you, only to realise they don’t take Amex. So abandoned the basket and booked with another company. It’s odd that an “online travel agency” specialising in everything online doesn’t take one of the biggest worldwide travel payment cards. Oh well. Booked via the Italia section of the site.
June 30, 2024
Unprompted review
Reply from lol.travel
Dear customer hello, we are sorry for your evaluation.
Amex is available on our site, could you please specify the market you where you didi your attempt?
We are at your disposal,
thank you
lol.travel
Overcharged and Poor Service!
I booked a flight through lol.travel and was shown a price of €293.20. But, I was charged €313.73 instead. This overcharge is NOT okay.
I did not get any warning of price change.
Also checking the price now on their website - it still shows €293.20 (so price for the flight has not been changed).
I contacted their customer service with proof, but they have been slow and unhelpful. This mistake and poor service have made me lose trust in lol.travel.
If you use lol.travel, double-check all charges. I hope they fix this issue and improve their service.
June 27, 2024
Unprompted review
Reply from lol.travel
Dear customer,
we are sorry for your evaluation.
We would like to inform you that the total price of the booking includes, in addition to the price of the flight, the selected services and any handling fees. Handling costs are always indicated in full before the purchase is finalised. We are at your disposal for any other explanation needed.
Thank you
lol.travel
what you advertised as price and what was instanly changed when confirming order
dont advertise one price to be telowest bidder , and then change the price just when you are going to confirm purchasing .
June 14, 2024
Unprompted review
Reply from lol.travel
Dear customer,
we are sorry for your evaluation.
During the booking process, it is possible that the fare may change. These changes are applied directly by the supplier, and the booking system therefore warns the user of this fare update in the phase prior to the completion of the purchase obligation.
We invite you to contact us privately if you have any need of information and we will be happy to assist you.
Thank you
lol.travel
LOL - this is the right name for this lot
LOL - correct name for this booking site. Literally changed the total fee from EU1152 to EU1265 whilst I was busy putting my credit card details. Never ever ever ever ever again
June 4, 2024
Unprompted review
Reply from lol.travel
Dear Customer,
we are sorry for your disappointment.
During the flight booking process, it is possible that the fare may change. These changes are applied directly by the supplier and the booking system therefore alerts you to this fare update in the phase prior to the completion of the purchase obligation. There is no correlation with the entry of personal data.
We would like to inform you that the total price of the booking includes, in addition to the price of the flight, the selected services and any handling fees. Handling fees are always indicated in full before the purchase is finalised.
We remain at your complete disposal,
thank you!
lol.travel
Surprisingly good
Surprisingly, one of the good online travel agencies! They've replied very fast to my mails, I got my money back in record-time for a cancelled flight... I usually try to not use OTAs, but here I don't have any reluctance & could recommend them.
What I did not like: somehow, the language for one of my bookings was Italian. Don't know if I screwed up or something on their side.
And the hotel selection is not that broad, but was sufficient after all.
January 21, 2024
Unprompted review
Reply from lol.travel
Dear Samuel,
thank you for your comment and for sharing your experience. Our teams are constantly working to provide our customers with the best possible experience and we are glad that you are satisfied with your experience with us and the service provided. We hope to see you soon on lol.travel!
Please do not hesitate to contact us if you have any needs.
Thank you very much.
lol.travel
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