Lola's - Clapham Junction Reviews 63

TrustScore 4.5 out of 5

4.6

1, 20 St John's Hl, London, SW11 1RU London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The cake I ordered was delicious and looked very professional. I also thought it was good value for money, comparing other sites and what was on offer. I would use Lolas again.

Rated 3 out of 5 stars

Lovely looking cupcakes. Tasted delicious. I couldn’t get a delivery slot in Wimbledon so ordered to Clapham Junction. The lady that served me was a bit short with me but the other lady was very p... See more

Company replied

Rated 5 out of 5 stars

I recently got the cookie and cream cake for my teenage son it went down a treat rich and decadent my kids murder cake so it was nice for there to be some remaining as its a proper cake. Best pa... See more

Rated 5 out of 5 stars

Would always see Lola's cupcakes on my way in the train station. Always wondered why it's always sold out. Decided to try them out and I know why they're always sold out now. Perfectly balanced swee... See more


Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's - Clapham Junction

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • 1, 20 St John's Hl, London, SW11 1RU, London, England, United Kingdom

  • 020 4587 2670

4.6

Excellent

TrustScore 4.5 out of 5

63 reviews

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Replied to 99% of negative reviews

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Rated 5 out of 5 stars

Don't sleep on this gem!

Would always see Lola's cupcakes on my way in the train station. Always wondered why it's always sold out. Decided to try them out and I know why they're always sold out now. Perfectly balanced sweetness. Plus they have give NHS discounts and you get a free cupcake on your birthday! (Just need to be a member).

Their carrot cake is divine 💕

April 14, 2026
Rated 4 out of 5 stars

Delicious, but not beautiful as (perhaps) damaged because of transportation

The cake was delicious and the customer service is very helpful and quick, however, the cake looked not presentable when received (dry top of the cake and cracked cream-didn’t even take a photo of it, because wasn’t beautiful at all). I obviously didn’t cancel the order or declined it, because the collection was on my actual birthday celebration, but if collection would be a day before I would cancel it.

April 5, 2026
Rated 5 out of 5 stars

The Cake we ordered was the pink ribbon…

The Cake we ordered was the pink ribbon cake and it was for my daughter’s 1st birthday it was the best cake we had ever tasted. Amazing filling and incredible buttercream. Very pleased will be ordering again.

January 11, 2026
Rated 4 out of 5 stars

Overall the staff were welcoming and…

Overall the staff were welcoming and helpful, ready to answer queries.
However the flavour I was looking for was not there (pistachio brownie), so I got something else.
The flavour was fine.
Otherwise happy with my experience.

December 24, 2025

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