Lola's - Ealing Broadway Reviews 

549
TrustScore 4.5 out of 5

4.6

Unit 51, Broadway, W5 5JY London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I ordered a fresh berry cake from Lola’s Cake for my daughter’s 40th birthday, and it was absolutely FANTASTIC! 🍰 It looked beautiful and tasted even better — everyone loved it. Even my son, who... See more

Rated 5 out of 5 stars

Ordered a mermaid cake for my daughter’s birthday and it was delicious and moist. I also ordered two boxes of their mini cup cakes which are the perfect size for kids and they were devoured. Really gr... See more

Rated 5 out of 5 stars

Everything! Ordering was easy, pickup straightforward which worked well as I was ordering from home in Scotland and collecting on my arrival in London. The cake was DELICIOUS! I ate my whole piece a... See more

Rated 5 out of 5 stars

It's my 2nd cake from them in a month. One gender reveal and a 60th. Both were beautiful, well made, ready when asked for. Great packaging to protect each cake as well. Communication excellent and ev... See more


Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's - Ealing Broadway

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • Unit 51, Broadway, W5 5JY, London, United Kingdom

  • 01908538798

4.6

Excellent

TrustScore 4.5 out of 5

549 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(549)

6,149 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional vegan red velvet cupcakes

Exceptional vegan red velvet cupcakes, we love this place after Tora in West Ealing - An indepedent cafe run by a husband and wife duo with the assistance of some additional staff. The coffee and cakes are fabulous and a must try for all those seeking simple and well executed treats. Friendly and accommodating service with opening hours from early to late - the only remaining predicament is whether to have another slice of cake or not.

July 4, 2025
Rated 5 out of 5 stars

Super cake

Super cake, perfect for my Dad’s 90th birthday. He loved it and all participants in his party loved the look and taste.
Easy to order, and arrived as expected on time and suitably bixed

July 11, 2025
Rated 5 out of 5 stars

I ordered the Eton Mess Cake and it was delicious

I ordered the Eton Mess Cake and it was delicious!
There was a mixup with the address but Lolas Ealing handled this mix up very professionally and it still arrived ahead of scheduled, I was super impressed!
The cake was so fresh and would highly recommend the Eton Mess Cake, it was well presented, extremely fresh and so yummy.
Would definitely be ordering from Lolas again.

July 9, 2025
Rated 5 out of 5 stars

I celebrated my 50th yesterday and…

I celebrated my 50th birthday yesterday and ordered the large Fresh Berry Cake. We were at a pub, and I quickly went downstairs to grab more plates because we didn’t have enough. By the time I came back — the cake was gone! It was so delicious, people couldn’t even wait for plates and were enjoying it off napkins!
The cake disappeared within minutes — everyone absolutely loved it! Some guests even gave it a 10/10. The website was really helpful too, with detailed descriptions of the ingredients and clear photos of each cake slice. Ordering and pickup were seamless.
I’ll definitely be ordering the same cake every year from now on!

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Getting in on the excitement

I was in Ealing Broadway recently and decided to pop in and sample your cakes for the first time - and I was blown away by the delicious cupcakes I purchased. I now understand what the excitement for Lola's cupcakes is about.

July 5, 2025
Rated 3 out of 5 stars

Mini tall cake …

Presentation could’ve been a little more neat however the sponge was nice. The icing was very grainy and not smooth at all. The icing tasted like sugar crystals, not sure if that was what they were going for or if this was just a mistake it is a shame because the sponge was very nice.

June 29, 2025
Lola's - Ealing Broadway logo

Reply from Lola's - Ealing Broadway

Hello Kelly,

Thank you for taking your time to share this feedback regarding your recent order of one of our Mini Tall cakes.

We're very sorry to hear that you were disappointed with the icing used on this cake.

This cake uses and American style buttercream, which is primarily made from butter and sugar and can certainly taste less smooth compared to a cream cheese or mascarpone icing option.

I will be sure to pass this feedback regarding the buttercream icing on this cake with our bakery and product development teams for further review.

If you would like to discuss your order with us further you can reach us directly at hello@lolascupcakes.com.

Kind regards,

Wesley

Rated 5 out of 5 stars

Mermaid birthday cake of her dreams

Our daughter loved the cake and said it was “the mermaid birthday cake of her dreams”! It was gorgeous on the outside and delicious. Everyone was talking about it and most importantly my daughter was so happy with it.

June 29, 2025
Rated 3 out of 5 stars

I have tried other cakes like red…

I have tried other cakes like red velvet and berries one. They were really nice but this time we tried cookies one, it was not that nice.

June 28, 2025
Lola's - Ealing Broadway logo

Reply from Lola's - Ealing Broadway

Hello Girannaz,

Thank you for taking your time to share this feedback with us.

We are sorry to hear that you did not enjoy your order of our Cookies and Cream cake.

This cake does use a buttercream icing that is much sweeter in taste than the cream cheese or mascarpone icings, so this can certainly be a matter of preference if you prefer a more balanced treat like our Red Velvet or Fresh Berry cake designs.

I will be sure to log your feedback here with the relevant teams.

If you would like to discuss your order directly with our team, please do not hesitate to get in touch with us directly at hello@lolascupcakes.com.

Kind regards,

Wesley

Rated 3 out of 5 stars

Cake was very good

Cake was very good. A bit expensive for the size. Was surprised to see the ingredients, a lot of oil and palm oil. Service instore Was very good. Website I thought was hard to maneuver.
Thank you!

June 25, 2025
Lola's - Ealing Broadway logo

Reply from Lola's - Ealing Broadway

Hello Katherine,

Thank you for sharing your feedback with us regarding your experience with Lola's.

We are sorry to hear that you were disappointed with some of the ingredients used in our cakes and that you had difficulty with our new website platform.

We do take great care to offer only high quality ingredients and are consistently revaluating if there are certain ingredients that our customer's are concerned with that we can move away from, which is part of why we've worked hard to move away from artificial colourings where possible.

I will be sure to log this feedback here with our bakery and product development team and will be sure as well to share your experience with our website team as well for further review by these relevant team members.

We are happy to hear you had a positive experience still with the taste of our cakes and with the service you received at our shop.

If there is anything further that you would like to discuss with our team you can always reach us directly at hello@lolascupcakes.com.

Kind regards,

Wesley

Rated 5 out of 5 stars

Cool customer

Cake was well packaged and kept cool in the fridge in extremely hot conditions outside. I kept in the fridge until later that evening and was perfect when consumed later that night! Taste is delicious and just the right size for our needs.

June 22, 2025
Rated 5 out of 5 stars

Harry Potter cake...AMAZINNNGGG...!!

Harry Potter cake...AMAZINNNGGG...!!

Highly recommend the Harry Potter cake if you're fans.. or even if you're not...!

It was yummy, a very good size & looked awesome.

I would most definitely buy this one again. Thank you Lola's Cakes!

June 7, 2025
Rated 2 out of 5 stars

Too sweet...

The balance was off: too little cake, too much cream, and both far too sweet.

June 4, 2025
Lola's - Ealing Broadway logo

Reply from Lola's - Ealing Broadway

Hello,

Thank you for taking the time to leave us a review.

I am sorry you felt the cake was not balanced in flavour. I can see from your order you ordered the mini tall cake. Due to the layers and height of this particular cake there is more buttercream than usual as it is used to sandwich the sponges together as well as decorate the outside. This will also make the cake taste sweeter than the regular layer cakes we offer.

I will of course pass your feedback on to our product development team for review. If you would like to discuss this further please do not hesitate to contact us via email at hello@lolascupcakes.com.

Kind regards,

Chrissy

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look