My experience is the same every time I buy from Lola’s West Hampstead. Been going for years. The most delicious and luxurious cakes and cupcakes at affordable prices. I’ve ordered two birthday ca... See more
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See what reviewers are saying
Excellent cake! We choose Lola’s because a member of the family has a dairy intolerance. The range of vegan cakes is first class, meaning we can all enjoy the same cake without finding something diffe... See more
We ordered the Assorted Classic Mini Box Cup Cakes & the One Tier Ivory Pearl Lemon Wedding Cake Delivery was on Time Family & Guests Really Enjoyed the Cupcakes & the Lemon Wedding Cake. We... See more
We ordered a gluten free carrot cake as one of our friends is coeliac. Everyone (even the non-gluten-freers) really loved the cake, with some commenting it was the best carrot cake they’d ever had.... See more
Company details
About Lola's - Lola's Bakery West Hampstead
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
168 West End Lane, NW6 1SD, London, United Kingdom
- +44207 431 1904
4.6
Excellent
342 reviews
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Cake was delicious and beautiful
Cake was delicious and beautiful. There was a little mixup at pick up with Lola’s trying to convince my husband he had got his daughters name wrong and tried to give him the wrong cake but apart from that it was great
April 22, 2024
A beautiful and delicious cake ready on…
A beautiful and delicious cake ready on time and ordered at very short notice
April 24, 2024
Perfect birthday cake for my mum’s 80th…
Perfect birthday cake for my mum’s 80th celebrations.
The Victoria sponge was packed with fruit and cream and everyone enjoyed it. Paid extra for delivery and the updates on arrival time were really helpful and the delivery lady was polite and friendly.
April 17, 2024
It's always a wonderful cake!
April 3, 2024
The best vegan cake I ever tasted
April 1, 2024
Dealt with a lovely staff members
Dealt with a lovely staff member. Made a call to the distribution center and spoke to a helpful person.
March 25, 2024
Great Vegan Birthday Cake!
The small size Birthday cake was a perfect vegan treat that everyone loved, and was able to eat. Excellent and friendly service at the shop.
April 4, 2024
Always reliable
Always reliable, consistently good and extremely tasty! Can’t fault their cakes to order. Maybe a loyal customer discount? :)
March 17, 2024
Collected the most amazing and…
Collected the most amazing and beautifully decorated gluten free vegan fudge cake for my Sons 50th Birthday. Thumbs up from everyone who ate it. Thank you Lola’s
Tony Matthews
March 11, 2024
One of the best birthday cakes we’ve had
Delicious cake, beautiful with lots of attention to detail, easy to order and good value
March 10, 2024
Very nice cake ad great customer service
I got the cookies and cream cake for my son's birthday, it was absolutely delicious! I appreciated the update by email and text to let me know the cake was ready for collection, the team at Lola's cafe was very nice ad helpful.
March 4, 2024
Chocolate and raspberry is our…
Chocolate and raspberry is our favourite. Been ordering it for many years now and its always delicious
February 17, 2024
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If I could give it a zero
If I could give it a zero, I would.
I ordered a birthday cake for £30. It tasted like an off the shelf supermarket cake. Standards have really gone down as each year goes by. I will never buy a birthday cake from here again. Not interested in eating plastic icing, and barely any chocolate in a chocolate cake. Very disappointed.
I can only assume, that only people who cannot bake, would like this sub standard, sugar overload JUNK!!
March 9, 2024
Unprompted review
Reply from Lola's - Lola's Bakery West Hampstead
Hi Sara,
Thank you for taking the time to leave your review.
I am sorry to hear you are very disappointed with your recent cake.
I am afraid I do not have any details on your purchase so please email us at hello@lolascupcakes.com with your order number or screenshot of your purchase/ more details of the cake you had so we can investigate further.
We take the quality of our cakes very seriously and listen to all feedback so our product development team can keep designing cakes our customers love.
We hope to hear from you soon.
Kind regards,
Shona
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