My experience is the same every time I buy from Lola’s West Hampstead. Been going for years. The most delicious and luxurious cakes and cupcakes at affordable prices. I’ve ordered two birthday ca... See more
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See what reviewers are saying
Excellent cake! We choose Lola’s because a member of the family has a dairy intolerance. The range of vegan cakes is first class, meaning we can all enjoy the same cake without finding something diffe... See more
We ordered the Assorted Classic Mini Box Cup Cakes & the One Tier Ivory Pearl Lemon Wedding Cake Delivery was on Time Family & Guests Really Enjoyed the Cupcakes & the Lemon Wedding Cake. We... See more
We ordered a gluten free carrot cake as one of our friends is coeliac. Everyone (even the non-gluten-freers) really loved the cake, with some commenting it was the best carrot cake they’d ever had.... See more
Company details
About Lola's - Lola's Bakery West Hampstead
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
168 West End Lane, NW6 1SD, London, United Kingdom
- +44207 431 1904
4.6
Excellent
342 reviews
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A great looking and tasting cake
A great looking and tasting cake. Really quick process to order and collect the cake. Everyone enjoyed the eating the cake.
February 29, 2024
I ordered a gluten free chocolate…
I ordered a gluten free chocolate birthday cake. It was straightforward to order, beautifully decorated & ready to collect from the store as promised. The cake was absolutely delicious & was very well received!
February 24, 2024
Cake very good thank you!
February 18, 2024
Never disappointed with the cakes also…
Never disappointed with the cakes also the service.
February 14, 2024
May use AI-assist with repliesRead more
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cake amazing but customer service shocking
cake was amazing but customer service at West Hampstead branch was shocking. 3 out of 5 staff standing behind counter were standing there drinking coffee / on their phones and the one that served me couldn't care less if i was there or not. The 2 other staff were in go-slow mode and there was a strong smell of sweat in the air too- quite off-putting around food! While I stood there a lady with baby was sitting trying to grab attention of any of them to get served (completely forgot about her order) and they didnt even apologise. So so bad!
February 21, 2024
Reply from Lola's - Lola's Bakery West Hampstead
Hello ,
Thank you for taking the time to leave this review.
I am sorry to hear that you weren't completely happy with your experience at our West Hampstead store. I will pass this feedback onto our store manager to look into further and ensure we can improve this for the future.
If there is anything else I can help with please do get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Customer Service is very edficienr
Customer Service is very edficienr. Puck up is easy and the cake tastes delicious!
January 25, 2024
Happy with the order
January 29, 2024
Gabriella at West Hampstead branch is…
Gabriella at West Hampstead branch is amazing knows her customers so well.
January 21, 2024
Excellent service
Really good, efficient service. Ready to collect the very minute they were promised. Received immediate communication at 9am on the day to let me know they were ready to collect. And of course the cupcakes were very fresh and tasted great, perfectly decorated.
January 16, 2024
Absolutely delicious cake
Absolutely delicious cake which we had at our wedding, everyone commented how good it was. Great pre-order and collection service, highly recommend
January 3, 2024
Fabulous cake, fabulous team
We ordered a gluten-free chocolate personalised birthday cake on line for collection. The cake was exceptional - as good if not better than any gluten-full cake! The ordering process was easy, we received excellent communication from Loa's including letting us know when the cake was ready to collect in store - and the in-store team were lovely. All round, a fabulous experience!
January 11, 2024
Best Coffee till date!!!
Just ordered a single shot coconut latte first time from my local Lola’s bakery and it’s seriously the best I’ve ever had.
Definitely returning here again.
January 13, 2024
Unprompted review
Amazing service and delicious
December 18, 2023
Unprompted review
Delicious cake moist and full of flavour
December 23, 2023
My new go-to cake shop.
My new go-to cake shop.
It is convenient to order online and you can just pick up to the store.
December 13, 2023
The most delicious fresh berry cake for…
The most delicious fresh berry cake for my mum's 80th birthday - went down a storm!!
December 7, 2023
Cake was ok
Cake was ok, a few more berries would have been better. Also, there’s no collection point near me and it was long to collect from Lola’s Bakery. It’s also absurd to charge for collection.
November 28, 2023
Reply from Lola's - Lola's Bakery West Hampstead
Hello,
Thank you for taking time to share your feedback with us.
I am glad to hear you did enjoy the cake. I will be sure to pass your comments to our Product Development team as well as the Bakery team for further review and consideration in the future bakes.
I am so sorry to hear you were slightly disappointed with the collection process. We do have several locations around London, and I can assure we will put your feedback forward to the relevant teams to consider more locations in the future.
Our collection fee for orders below £30 is included to account for the transportation costs.
I hope this helps.
If you wish to discuss this further, please to get in touch at hello@lolascupcakes.com
Best wishes,
Marta
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