My experience is the same every time I buy from Lola’s West Hampstead. Been going for years. The most delicious and luxurious cakes and cupcakes at affordable prices. I’ve ordered two birthday ca... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent cake! We choose Lola’s because a member of the family has a dairy intolerance. The range of vegan cakes is first class, meaning we can all enjoy the same cake without finding something diffe... See more
We ordered the Assorted Classic Mini Box Cup Cakes & the One Tier Ivory Pearl Lemon Wedding Cake Delivery was on Time Family & Guests Really Enjoyed the Cupcakes & the Lemon Wedding Cake. We... See more
We ordered a gluten free carrot cake as one of our friends is coeliac. Everyone (even the non-gluten-freers) really loved the cake, with some commenting it was the best carrot cake they’d ever had.... See more
Company details
About Lola's - Lola's Bakery West Hampstead
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
168 West End Lane, NW6 1SD, London, United Kingdom
- +44207 431 1904
4.6
Excellent
342 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We couldn’t eat the cake because it was…
We couldn’t eat the cake because it was way too salty for human consumption! I had to throw it away. The sponge was so dry that it crumbled when cutting it. I will not recommend it to anyone. It was for my daughter’s birthday and we were very disappointed.
May 6, 2026
Reply from Lola's - Lola's Bakery West Hampstead
Hi Hanane,
Thank you for taking the time to leave your feedback about your recent order with us.
I am sorry to hear that you were very disappointed with your experience and found the cake to be too salty, and the sponge to be dry and crumbly.
We do recommend our cakes to be served at room temperature, as this can sometimes affect the taste and texture of our sponge.
I can assure you that all our products are made using high quality ingredients and are baked fresh for the day of delivery but i will pass this feedback onto our bakery.
I will be in touch via email to investigate this further.
Best wishes,
Mahir
Consistently delicious and never fails…
Consistently delicious and never fails to impress
May 5, 2026
I’m always extremely happy with my…
I’m always extremely happy with my purchase from Lola‘s. The Customer Services are 2nd to none. The staff are always willing to help and the quality of the cakes are always phenomenal.
March 17, 2026
Disappointed to find out that the shop…
Disappointed to find out that the shop I have been collecting my annual birthday cake from is closing.
But always received good service and a lovely cake.
March 25, 2026
Delicious cake delivered
I had the Vanilla rainbow cake delivered for my son’s birthday & it was a great service as always. The cake looked great & was delicious.
March 23, 2026
I love this place!
Easy ordering process, I love this place so it was the obvious choice for 30th Birthday cake! I ordered the chocolate fudge cake for 14 people and it was perfect!
March 1, 2026
Reply from Lola's - Lola's Bakery West Hampstead
Hello,
Thank you for taking time to review us.
If you do wish to discuss your order further, please feel free to email us on hello@lolascupcakes.com
Best wishes,
Marta
Football cake - kids party
Everyone loved the cake. I have been buying birthday cakes from Lola’s for a while and they never disappoint.
February 23, 2026
Fantastic looking cake and excellent…
Fantastic looking cake and excellent service. Everyone was so helpful and they even kept it in the fridge for an extra 24 hours at West Hampstead!
Was delicious too!
February 14, 2026
Red Velvet for 1st birthday
Ordered a red velvet cake for my daughter’s 1st birthday. Great consistency, taste and presentation. Highly recommend if you’re wondering which flavour to go with! It was a hit with both adults and kids.
February 10, 2026
£47.50 for a red velvet cake that was…
£47.50 for a red velvet cake that was apparently “fresh” — unless Lola’s definition of fresh means fossilised.
I specifically asked the staff member if the cake was fresh and was told it had arrived the day before and was perfectly fine.
When we cut it at home, it was the driest cake I’ve ever eaten.
There is no way this cake was one day old. It existed purely as a birthday candle holder before going straight in the bin.
Honestly, I’ve had supermarket cakes for a quarter of the price that tasted better and actually resembled cake. Very disappointing and a complete waste of money.
Lesson learned — never again.
February 9, 2026
Unprompted review
Reply from Lola's - Lola's Bakery West Hampstead
Hello,
Thank you for taking the time to give us your feedback and I am very sorry for any disappointment experienced on this occasion.
I can assure you that all cakes are baked and prepared fresh everyday at our bakeries in London, whether they are customer orders or to be sold in our shops.
We would very much like to understand more about your experience and how we can make this right. As the review has been made organically we do not have any customer details. Please send an email to hello@lolascupcakes.com so that we may help further.
Kind regards,
Seriously good cake, perfectly packaged
Ordered a Black Forest cake for a friend’s birthday gathering, everyone loved it and the presentation was beautiful too. Worth the money.
January 20, 2026
Easy pickup and delicious cake
I ordered my graduation cake from Lola's in West Hampstead. Pick up was super easy and the tiramisu opera cake was delicious will look at ordering through them again!
January 10, 2026
Lola’s offer absolutely delicious cakes and care about dietary requirements
Lola’s offer absolutely delicious cakes and the range of coeliac society approved gluten free cakes mean my coeliac daughter never misses out at a birthday! Thank you Lola’s!!
December 24, 2025
Would recommend
I always look for pretty Christmas themed cakes to bring as my contribution to Christmas Dinner and this gingerbread themed cake was a huge hit. It tasted delicious and looked so cute😍
Would use again.
December 26, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.